Customer Service Manager

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Clyde David Rhodes Sr. CM Add a Title

Military Accomplishes

Available

**** **** ****** *.*. Box 153 h: 989-***-****

Owendale, MI 48754 m: 989-***-****

United States

********@****.***

Volunteer Fire Fighter

Summary

Clyde D. Rhodes Sr. ambitions are to achieve success, not only for an

organization, but for all of its stakeholders. Clyde believes all should be

Personal

treated with respect and admiration. He believes that no one can fail or

Accomplishments

succeed without effort. Clyde believes that being prepared creates the

highest outcome for success.

Clyde

During his teenage years Clyde worked on a dairy farm, where the lessons of

Education

hard work and a job well done were learned. Clyde has remarkable work

Accomplishment

ethics that he learned from several different individuals in his life, especially

his dad. His work ethics include dedication, determination, honesty,

courteous to people, critical thinking, ambitious, analytical reasoning,

problem solving and volumes more. Clyde entered into the United States References

Marine Corps and after four years of service, he was discharged with an

Honorable Discharge in 1986. While in the Marines he learned and displayed (Peer)

Thomas Lounsbury

many leadership traits, including, Leading by example .

Clyde has been trained to handle a varied of emergencies such as: Nuclear (Peer)

Rick Heck

Disasters, Anti-Terrorism, Fire Fighting, Accidents and volumes more, to

include, Incident Command Training. Clyde s desired tasks would be to

develop, create, implement, and deliver outcomes that will illuminate the (Professor)

Vicki Revoldt

many advantages and high standards that your organization delivers.

He took these work ethics with him when he enrolled at Davenport (Other)

Dan Rothe

University, where he graduated in 2008 with an associate s degree in

business management (3.90 GPA). Clyde graduated in 2011 with a BBA

degree which includes Leadership and Governance specialties! (3.78 GPA).

Clyde displays deep compassion for all he meets. Clyde helps out everyone

he can, and admits he is still leaning.

Clyde is evolving from manual labor (Blue Collar) work to management

Down East Spud Busters

(White Collar) work, while retaining his roots, meaning not forgetting where

he came from and what it took to get to where he is now and where he Here is a case study that reflects my

thoughts and decissions pretaining to

strives to be. the similar responsibilities of the job

Clyde relates work techniques to flies, for fly fishing. There are several out desciption in which I am applying for.

there, but which works best and why? There are techniques that will reap the Abstract

best performance and others that look pretty, but do nothing else. His

The Down East Spud Busters (DESB)

philosophy is, "Find the right one, and if you cannot find it, then develop one". is a cooperative of potato growers that

are originally collected, weighed,

wash, graded, bagged, and distributed.

Accomplishments They originally represented the potato

growers of eastern Canada and

Huron County Fire Fighter of the Year Award (2001)

United States Marine Corps Corporal E-4

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o Combat Squad Leader School. Camp LeJune, N.C. Placed third. northern Maine.

o Super Squad Competition at Camp LeJune N.C. 2nd Marine We know what the results of the

strategic planning was the construction

Division. Placed Third. of a large manufacturing plant in

Inducted to the Sigma Beta Delta Honor Society

northern Maine. The main purpose of

this plant is to manufacture and

Michigan Campus Compact Heart and Soul Award

process higher value-potato products.

Certified Instructor for Hunter Education and International Bow Hunter

This is only the first of three phases

they intend to implement. Meaning, we

Education Program (IBEP) Instructor Number: 2443 will start out the organizing for the

Certified Management Program (ICPM) CM Number: 10710

north eastern region of the United

States and parts of Canada.

He was inducted into the Sigma Beta Delta Honor Society and has just won The things that will be covered are

organization charts, the use of

one of the Heart and Soul awards from the Michigan Campus Compact for decentralization, financing the

2010. business, sales and distribution, and

components of human resources, such

Clyde was the award winner for the "Student Leadership Recognition Award" as hiring and training of employees.

for the Caro, MI Campus for Davenport University in April 2011. The use of a corporate ethics officer,

along with stewards in all branches of

Clyde is eager to help your organization succeed in its journey to commit to the organization will also be covered.

great services and outstanding customer satisfaction.

Norfolk Southern

Work History

Railroad

Infinity Home Improvement This final project for International

Business, shows my ability to create

Wyoming, MI, United States Nov 2011 - Jan 2012 an international link between countries.

However, I truly do understand the

Sales Representative amount of time, effort and money

would be great. I personally believe

that the end results would be worth it.

One on One Sales with Home Owners

Presented Products and Represented Infinity Professionally, Thoroughly, and

Honestly

Worked on Starting a Farming Target Market

Researched the Dairy Industry and Presented a Write Document to the upper

Management

Norfolk Southern

Railroad-Power Point

Narayan Rehabilitation Inc. International business is all around us,

and it will not be leaving us anytime

soon. Knowing how and when to make

Bad Axe, MI, United States Jun 2011 - Nov 2011

certain decissions is accomplished

Marketer through much researching,

communicating, and creativity. I enjoy

accomplishing all of these and sharing

Negotiated Payment Disputes for Services Rendered my knowledge with others.

Increased Sales

Built Relationships

Created and Distributed Marketing Material

Wrote Television Commercials

Promoted High Quality Customer Service

Sago Mine

Abstract

Davenport University

Just imagine that you are waiting

Caro, MI, United States Jul 2010 - Apr 2011

to hear news of a loved one

Pass Coordinator involved in a major

tragedy. What you are really

Present valid information to students (men-tees) at workshops

wanting to hear, is that your loved

Encourage students to be successful through examples and knowledge

one is alive, still unsure of their

Assist with student retention by holding events that connect students to the university

Assist students in developing action plans and goals for their college experience

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Coordinate guest speakers

condition, but relieved that they

Develop and organize special events

are alive. Three hours latter you

Coordinated Special Events

get more news, but it is not

reassuring, in fact it is totally

Caro, MI, United States Feb 2009 - Jul 2010 devastating. This is what you

Career Service Coordinator Assisstant hear: Sorry, but the first report

was

Assist the Career Service Coordinator with duties and tasks to help make the office

wrong, your loved one is dead".

run efficiently

Perform administrative duties

This is exactly what happen

Research material associated with careers January 3rd, 2006, when thirteen

Develop brochures and bulletin board materials were thought to be alive, but

Develop monthly fliers such as the The Stall

Enter data in the end, twelve were dead and

Assist with obtaining guest speakers one was in critical condition. How

could of such a big

misunderstanding have taken

Vita Plus Feed & Grain Elevator

place?

Gagetown, MI, United States Jun 2002 - Nov 2005

Coal is dangerous to mine, but it

Operations

is a needed resource, so coal

Maintain equipment, bagged feed, worked well with others. Helped customers, drove feed truck, mining will definitely

tractor, forklift, and loaded and unloaded trucks.

continue.

Quick Transport

Sago Mine-Power Point

Gagetown, MI, United States Jun 1999 - Jun 2002

1-Tragedy of the mine explosion

Truck Driver

2-The names of those who lost their

lives

Drove and maintain semi and eight axel asphalt trailer. Face to face professional customer service.

3-The Sago coal mine in Tallmansville,

Safe driving (Accident Free). Worked long hours, committed to employer and cutomers. Hauled

W. VA.

asphalt, sand, gravel, and etc

4- One man survives

Worked well with fellow empoyees and all workers related in line of work, and in general everyday. 5-Tragedy of misunderstanding of

survivor report.

6-Families furious

Spartan Carbide 7- Headlines

8-Chaos broke out

Bad Axe, MI, United States Sep 1994 - Jun 1999 9- The vigils

10-Conclusion

Surface & EWAG Grinder

11-References

Maintain my machines, ran high quality-low tolerance parts-Including + 0 to - 2 tenths. Read 12-Questions

blueprints, made setups and acuired first tool approval. Helped others and worked together to solve

manufacturing problems.

Wiederhold Freight Lines

Elkton, MI, United States Jul 1986 - Sep 1993

Truck Driver

Drove and maintained a semi and a set of Michigan doubles. Displayed a high level of

professionalism and customer representation. Hauled grain, fertilizer, sand, stone, sugar beets, and

etc... Made prompt load and delivery times. Safe driving with no highway or road accidents.

Generatined a huge level of networking with farmers, grain elevator employees and other people in

the industry. Worked long hours with an excellent attendace record.

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Education

Davenport University

Caro, MI Aug 2005 - Apr 2011

BBA with Goverance/Leadership Speaciallity, Business Management

References Resume Cover Letter

I am a Certified I have been seeking for

Manager: from the an organization that was

Institute of Certified built on integrity and

Professional Managers ethics, as I feel this is

(10710) and am very right and gives strength

honest, trustworthy, to those who work and

people friendly, and I can deal with this

speak intelligently on organization. Career

several subjects. I am Growth is another quality

competent with oral and I seek, as this gives one

written communication, not only goals but great

and with public speaking. opportunity.

I have a Bachelor of

Business Management

Degree with Governance

and Leadership

Specialty. I have been

trained in numerous

areas such as; Nuclear

Disasters, Terrorism,

Fire Fighting, Accidents

and volumes more, to

include, Incident

Command Training.

Skills

Comprehensive Problem Solving

(Expert)

10+ Years Experience, (Currently in use)

This is a skill that is utilized throughout one's life, and is under rated. Connecting this skill on a

professional level I utilized problem solving in the Marine Corps to aid in completing our mission and to

influence the well being of the Marines under my command.

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Problem solving is an essential tool in any organization today. Without it, task cannot be accomplished

and problems will overflow into serious matters. This tool will also help retain efficient employees and

maintain a sufficient supply of motivation from the employees.

Knowledge-Skills-Abilities-Other Talent

Customer and Personal Service Ability of Persuasion Social

Perceptiveness

Administration and Management Critical Thinking Deductive

Reasoning

Active Listening Speaking Written

Expression

Solving Problems Problem Sensitivity

Resolving Conflicts

Reading Comprehension Researching

Analyzing

Making Decisions Communication Team

Player

Certifications

Certified Manager 10710

(Certified Management Program; Institute of Certified Professional Managers (ICPM) )

I am a Certified Manager: from the Institute of Certified Professional Managers

(10710) and am very honest, trustworthy, people friendly, and I can speak

intelligently on several subjects. I am competent with oral and written

communication, and with public speaking. I have a Bachelor of Business

Management Degree with Governance and Leadership Specialty.

Hunters Education & IBEP (Michigan Department of Natural Resources)

Teach students to handle firearms and archery equipment properly and safety. To instill hunting values

and ethics in a proficient and professional manger. Ensuring safety one hundred percent of the time.

Demonstrate and instruct on live fire ranges which includes students handling loaded weapons and fire

such weapons.

Objective

My objective is to accomplish several tasks:

A. Get excellent experience through hard work & education.

B. To continue my education up through an MBA degree in Business.

C. Help an organization become an authority in their industry by using outstanding leadership,

and by using creativity & innovation.

D. After receiving my MBA, I plan on teaching the values and lessons that I have learned. I

believe in mentoring the future leaders of the world.

E. My goals include the well being and advancement of all stakeholders of the organization.

Interests

Many things interest me. Many of my activities revolve around the woods, fields, and streams. I love

teaching others about nature and how there is a balance and we are part of that balance.

1. I have built homemade archery equipment; Bows, arrows, and etc...

2. I make flies for fly fishing

3. I enjoy hiking, camping, and fishing

4. I enjoy my family and friends

5. I enjoy football, basketbal, volley ball, base ball and softball

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6. I also enjoy working with wood projects

7. I also enjoy having fun; meaning when it is time to work "WORK" and when it is time to play

"PLAY

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