Customer Service High School

Jennifer McCluskey

Email: ********@*********.***

Address:

City: Franklin

State: TN

Zip: 37064

Country: USA

Phone: 615-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Energetic, motivated individual looking to join a fast-paced and challenging company. Personable with the ability to multi-task and prioritize.

Educational Background:

High School Dipolma from Page High, Franklin TN 1/2001 to 5/1996 (general)

High School Dipolma from Columbia State, Franklin TN 1/2001 to 11/2012

Job History / Details:

Career Overview

Energetic, motivated individual looking to join a fast-paced and challenging company. Personable with the ability to multi-task and prioritize.

Skill Highlights

Attention to Detail

QuickBooks

Multi Phone Lines

Organized

Data Entry

Collection Specialist

Spreadsheets

Account Management

Customer Service

Time Management

Meets/Exceeds Goals

Enjoys Challenges

Core Accomplishments

Data Organization

Improved office organization by compiling quarterly budget reports, financial spreadsheets, organizational charts and company data reports using advanced Microsoft Excel functions.

Administration

Answered multiple phone lines, transferred calls to corresponding departments, filed customer records and billed accordingly.

Customer Service

Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Administration

Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for internal use.

Payroll Assistance

Assisted with payroll preparation and entered data into cumulative payroll document.

Multitasking

Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.

Professional Experience

March 2012 to May 2012

Neighborhood Bar and Grill Springhill, TN

Bartender

March 2011 to Current

Columbia State Franklin, TN

Student

December 2011 to March 2012

Seaside Oyster Grill Franklin, TN

Bartender

June 2011 to September 2012

Embers Columbia, TN

Waitress

June 2010 to October 2010

TS3 Franklin, TN

Programmer

Programmed motherboards for airplanes, life saving devices and electronics.

September 2009 to June 2010

Direct Line Dickson, Tn

collection specialist

Provided efficient customer service to clients.

Greatly reduced aging report and billed customers timely.

Successfully collected accounts that were 200 days past due.

Assisted in all areas of administrative work including data entry, receptionist duties, file organization, research and development.

August 2002 to January 2009

stay at home mom

one of the most challenging jobs I've ever had but thoroughly enjoyed.

December 1997 to August 2010

Dc Fire and Safety Burns, TN

Administrative assistant

I worked off and on for this small business for many years. Everything to do with the office was my responsibility. Accounts payable, accounts receivable, payroll, date entry, filing, customer service, insurance, errands, mail outs, billing, collections and so on.

Education

1996 Page High Franklin, TN

High School Diploma general

Columbia State Franklin, TN

Psychology

Currently enrolled

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