Customer Service High School

Sonia Gonzalez-Rosa

Email: ********@*************.***

Address:

City: Coconut Creek

State: FL

Zip: 33073

Country: USA

Phone: 954-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Multi-lingual Customer Service Agent willing to go the extra mile to provide exceptional customer service. Advanced knowledge of System One, Sabre, KCRS . 23 years in the travel industry.

Educational Background:

High School Dipolma from ACT Travel School, Pompano Beach FL 1/2001 to 1/1989 (Travel and tourism)

High School Dipolma from Dewitt Clinton HS, Pompano Beach FL 1/2001 to 11/2012

Job History / Details:

Summary

Multi-lingual Customer Service Agent willing to go the extra mile to provide exceptional customer service. Advanced knowledge of System One, Sabre, KCRS . 23 years in the travel industry.

Highlights

Interpersonal skills

Valid U.S. passport

Follows procedures

Able to lift up to 75 lbs

Written and oral communication skills

Able to learn quickly

Experience

March 2012 to Current

TMS Health Boca Raton, Fl

Customer Service Representative

Assist inbound callers with health survey's to see if they will qualify for clinical trails.

September 2002 to June 2002

Kerzner International Inc.

Travel Specialist

Directly Supported the reservations department of One & Only Resorts

Educated on all of our resort: Atlantis Paradise Island, Atlantis the Palm, and Mazagan Beach Resort

Assisted upscale clientele with room reservations

Audit new reservations for possible errors

Concierge Services

Arrangements for dinner reservations

Spa Treatments

Assisted with setting up transfers to and from the airport

Schedule Tee times

Education

1988 ACT Travel School Pompano Beach, Fl

Certificate of completion Travel and tourism

1987 Dewitt Clinton HS Bronx, NY

High School Diploma Business

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