Van Renier

**** ******* *******

Fishers, Indiana 46038

Mobile: 317-***-****

e-mail: abpaw7@r.postjobfree.com

http://resume.vanrenier.com

OBJECTIVE

A team player looking to further his knowledge in computers and its technologies, and help set the performance standards for the

industry within a company allowing for professional growth.

SUMMARY

IT Professional with over 17 years professional experience with a diverse range of skills, having a proven record in the successful

design, deployment, and support of enterprise monitoring solutions, incorporating fault -tolerant measures, as well as supporting

and administration of Windows Active Directory environments with emphasis on fault-tolerance and security, as well as SQL DBA

experience maintaining multiple databases. Skilled in the advanced implementation, administration, and troubleshooting of multi-

vender hosts and networks. Excellent organizational, interpersonal, oral and written communications skills, emphasizing the team

approach, and contributed towards many successful projects and accomplishments.

EXPERIENCE

April 2012-Present

Sr. Systems Analyst, Kelly Services at CNO Financial Carmel, IN.

Support existing products monitoring complex infrastructure.

Experience with CA Spectrum, eHealth, Wily/APM, and Service Desk in a multi-tiered, fault-tolerant, environment.

Write scripts (shell, Perl) to automate administrative tasks, troubleshooting, and disaster recovery operations.

Nov. 2004-Mar. 2012

ESM Technical Analyst II, Sallie Mae Fishers, IN.

Design, Implementation, administration, and support of network enviro nment using HP Network Node Manager i-Series

(NNMi) v8.x.

Extensive experience with HP Operations Manager (OMW/OMU) for enterprise monitoring consisting of 2800+

Windows/Linux/Unix/AIX/Mainframe servers.

Develop and customize monitoring scripts to meet customer needs, using Perl, WMI, VBS, shell-script, and WBEM.

Extensive experience with HP Performance Manager, Performance Insight and report packs.

Experience with HP Server/Network Automation Software (SA/NA, SAS/NAS, formerly Opsware Automation Suite) .

Experience with HP Operations Orchestrator (HPOO), providing customers with self-managed guided resolution tasks.

Develop and implement self-monitoring/resolving logic into HP Openview installation for increased reliable monitoring.

Conversion of monitoring from CA-Unicenter NSM to HP Openview Operation Manager.

Extensive experience with Microsoft Operations Manager (MOM) and Microsoft System Operations Manager.

Support existing implementation of CA-Unicenter Enterprise management software (NSM, ANO/CA Spectrum/eHealth, Portal)

consisting of at least 18 servers in a highly distributed environment, utilizing fault -tolerant fail-over backup methodology.

Extensive experience with Event Management including the Advanced Event Correlation (AEC) engine, allowing for complex

correlation schemas to be possible.

Extensive experience using agent technologies to include callbacks, log agent pattern-text files, and more.

Instruct and assist existing personnel in the upgrade/implementation and administration of Unicenter Service Desk to v6.0, and

r11, and provide support to enable product auto-notification, auto-assignment of group and assignee upon request creation.

Incorporate self-monitoring and self-resolving logic into existing Unicenter NSM installation to ensure improved monitoring.

Mar. 2003-Nov. 2004

Network Management Systems Administrator, InterNetwork Experts Dallas, TX.

Design, implementation, administration and support of CA s Unicenter Enterprise management software, including integration

with other vendors management products, including Cisco Works, Prognosis, Vivinet Manager, and more.

Experience with Unicenter NSM in monitoring IP Telephony environments to provide increased uptime and expedite any

detected issues that might impact the clients environment.

Strong experience configuring and implementing Unicenter Management Portal (web portal) to provide a real-time presentation,

notifications, and announcements of their environments.

Extensive experience customizing Unicenter ServicePlus Service Desk, providing auto-escalation, auto-notification, auto-

assignment of groups and assignees upon request generation based on multi-tiered decision algorithms.

Heavily customized Unicenter NSM to provide enhanced monitoring capabilities for clients, including measures to provide

increased security of monitored data, and self-monitoring and self-resolving abilities into Unicenter ensuring maximum effective

monitoring abilities providing our clients a more reliable monitored environment.

June 2002-Nov. 2002

Technical Services Analyst II, CUNA Mutual Madison, WI.

Design, Implementation, Project management, and administration of CA s Unicenter Enterprise management software, including

migration from TNG v2.4 to NSM v3.0 using a fault -tolerant, multi-tier designed architecture, to improve functionality and

reliability of SLAs (Service Level Agreements).

Experience with Unicenter TNG in a complex distributed environment, including Automation Point Option, Service Level

Management, Web Management Option, and Network Management Option to monitor, support, and report on environment s.

Extensive experience using Unicenter TNG to monitor a plethora of components, including; Windows NT/2000, Novell 4/5,

AIX, DB2, Lotus Notes, IIS, SQL, AS/400, Linux, UNIX, and more.

Incorporate logical algorithms (correlation) to Unicenter s enterprise management components to provide enhanced abilities.

Integrate multiple third party software packages with Unicenter TNG to provide the widest range of monitoring possible.

Heavily customize Unicenter TNG and vendor software to provide enhanced monitoring capabilities for clients.

July 1999-June 2002

Lead Network Analyst, Fiserv CBS Worldwide Orlando, FL.

Extensive experience with implementation, administration and support of CA s Unicenter TNG, utilizing a fault -tolerant multi-

tiered architecture, including complete customization to meet clients needs.

Comprehensive experience with implementation, administration and support of CA s Service Desk (USD, integration into

Unicenter TNG/NSM providing automated generation of tickets, notifications, with-in a fault-tolerant environment.

Administration and support of CiscoWorks 2000 managing over 700 routers/switches, integrated w/ Unicenter TNG.

Installation, configuration, and support of networking components, including; Routers, Switches, Frame-Relay, and Voice over

Frame-Relay (VoFR) and Voice over IP (VoIP).

Administration and support of Windows NT/2000, Netware 4/5 servers, including Citrix Metaframe and Windows Terminal

Servers consisting of multiple domains and trust relationships in 500+ server environment.

Experience troubleshooting RAID arrays, clustered servers (hardware and software) with external drive arrays.

Installation, support, and administration of multiple websites using IIS v4/v5.

Maintain multiple MS SQL 7/2000 databases and including backups, administration, replication, and support.

Experience with Tivoli/Netfinity Director, implementation, customization, administration, and integration with Unicenter

TNG/NSM to provide a complete enterprise management.

Provide system availability reports on WAN up-time, reliability, outages, and affect to customers, if any.

Provide on-site support services for customers.

June 1998-June 1999

Support Analyst/IS Technician, Specialized Computer Services Longwood, FL.

Comprehensive experience with Windows NT 4.0 Server/Workstation., Windows 98/95, 3.x, DOS, and with Novell 2.2.

Configuration and installation of network cabling for small-to-medium sized LANs.

Integrate computerized dental radiography equipment into LAN for practice -wide usage.

Troubleshoot and repair LAN systems.

Supervision of four personnel.

July 1997-May 1998

DC+T Support Analyst/IS Technician, Lockheed/BancTec/System One Orlando, FL.

Comprehensive experience working with Windows NT 4.0 Server/Workstation/95/3.x/DOS, Novell NetWare 3/4.

Support MS Exchange 5.0, Outlook 95-98, Office 95-97, and many more.

Experience with Network protocols including TCP/IP, IPX/SPX protocol and Network analysis.

Troubleshoot and repair Networked/PC computer systems.

Integrate system hardware and software to resolve/avoid conflicts.

Renier, Van Phone: 317-***-****

http://resume.vanrenier.com -2- e-mail: abpaw7@r.postjobfree.com

Aug. 1995-June 1997

Lead Technician/Assistant Manager, Simtek Computers Merritt Island, FL./Winter Park, FL.

Open and manage two remote store locations, Melbourne, FL. And Winter Park, FL.

Comprehensive experience working with Windows NT, 95, 3.x, DOS and their applications.

Perform On-site servicing for corporate clientele as well as troubleshoot.

Diagnose and repair Networked/PC computer Systems.

Supervision, management, and training of service personnel and in charge of all service work.

Nov. 1988-Nov. 1993 (Honorably Discharged)

Unit Communications Specialist, Mobile Cellular Telecom Systems Operator/Repairer, United States Army

Awards: Army Achievement, 1990, 1992, 1993, National Defense, 1989, 1990, Good Conduct, 1991.

USAREUR (United States Army Europe) Excellence award for outstanding signal/communications department, 1990.

Supervision of four personnel, 1989-1992.

Security Clearance: Secret, 1988-1993.

Unit s communications chief, 1989-1992.

EDUCATION

Training, Hewlett-Packard, Server Automation Software (SA, SAS) v9.1x, Indianapolis, IN. Dec. 2011.

Training, Hewlett-Packard, Network Node Manager i-Series (NNMi) v8.1x, Indianapolis, IN. Mar. 2010.

Training, Microsoft, Microsoft Operations Manager (MOM/MSCOM) 2005, Indianapolis, IN. May 2007.

Certification, Computer Associates, CA-CUE CA-Certified Unicenter Engineer, Indianapolis, IN. Sept. 2006.

Training, HOTT, Perl Programming and CGI scripting, Indianapolis, IN. Aug. 2006.

Training, Computer Associates, UN277 Optimizing Unicenter Event Management, Plano, TX. Sept. 2004.

Training, Computer Associates, UN284 Advanced Network Operations option, Phoenix, AZ. Feb. 2004.

Training, Madison Area Technical College, Programming with C/C++, Madison, WI. Dec. 2002.

Training, Computer Associates, Unicenter Web Management Option/MasterIT Implementation, Madison, WI. July 2002.

Training, Computer Associates, UT275 Advanced Unicenter TNG Concepts, Orlando, FL. March 2002.

Certification, Computer Associates, CUE Certified Unicenter Engineer, Orlando, FL. Nov. 2001.

Training, Computer Associates, UT250 - Supporting Unicenter TNG in the Enterprise, Orlando, FL. Aug. 2001.

Training, Computer Associates, UT245 - Working with Agent Technologies, Orlando, FL. Aug. 2001.

Training, TechTrain, CCNA boot camp Cisco Certified Networking Associates, Orlando, FL. Feb. 2001.

Certification, Computer Associates, CUA Certified Unicenter Administrator, Orlando, FL. Nov. 2000.

Training, Computer Associates, UT210 Introduction to Unicenter TNG, Orlando, FL. Nov. 2000.

Certification, Microsoft Corporation, MCSE Microsoft Certified Systems Engineer, Orlando, FL. Sept . 2000.

Certification, Microsoft Corporation, MCP+I Microsoft Certified Professional + Internet, Orlando, FL. Aug. 2000.

Certification, Microsoft Corporation, MCP Microsoft Certified Professional, Orlando, FL. Aug. 2000.

Certification, CompTIA, Network+ Industry Certification Network Technology and Repair, Orlando, FL. March 2000.

Certification, CompTIA, A+ Industry Certification Computer Repair and Configuration, Orlando, FL. Jan. 1996.

Training, Business Owner/Manager s Course, Grow-Biz Int., Minneapolis, MN. Nov. 1996.

Training, US Army, Mobile Cellular Telephone Operations and Repair, Ft. Stewart, GA. Feb. 1992.

Training, US Army, Communications Equipment Supervisors and Managers Course, Augsburg, Germany. Sept. 1991.

Training, US Army, AC/DC Electricity and Circuits, Ft. Sill, OK. April 1989.

Diploma, Merritt Island High School, Merritt Island, FL. June 1988.

TECHNICAL SKILLS

Network Technologies, Protocols, and Hardware

OSI model, FDDI, Fibre, NAT, DHCP, DLC, DNS, SMTP, SNMP, Telnet, WINS, IPSec, VPN solutions, RIP/RIP2, spanning

tree, switching/bridging, OSPF, BGP, IPX, ISDN, DLSW, T1/T3/OC3/OC12, leased line & provisioning, frame relay, Cisco

Routers/Switches/Catalysts, & networking cable installation.

Network Analysis and Management Tools

Sniffers, ISS, Etherpeek, Sitescope, CiscoWorks, various SNMP Packages, network intrusion detection systems (IDS), and more.

Network Operating Systems and Software Knowledge

Cisco IOS, Checkpoint, HTML, FrontPage, NetObjects, Windows Server 2000-2008 (including IIS, SNA, SQL Server, Terminal

Server, SMS, Clustering & AD), Citrix MetaFrame, Tivoli Storage Manager (TSM), HP/Compaq Systems Insight Manager,

VBS/WSH, Perl., C/C++, Visual C++, Autoit, REXX.

Renier, Van Phone: 317-***-****

http://resume.vanrenier.com -3- e-mail: abpaw7@r.postjobfree.com

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