Engineer Management

Michael S. Swartz Resume

*******@*****.*** - Tel: 510-***-****

TECHNICAL EXPERIENCE

Hardware Software Applications/Services

PC & Mac Systems MS DOS, Windows 3.x Win7 End User Office Applications

10/100BT/1GB, FDDI, Token Ring Novell NetWare 2.x - 6.x Network Administration

Bridges, Routers, Gateways WinNT Server 3.x & 4.x Troubleshooting/Diagnostic Testing

Ethernet Switches, Hubs Windows Server NT thru 2008, SBS Database Apps., Web Publishing

Local & Wide Area Networks LANAlyzer for Windows Network Documentation & Design

Network FAX & Comm. Servers Diagnostic Utilities & Equip. Novell Groupwise v3.x 8.x

Dell, HP, Compaq & IBM Servers Network Management Tools MS Exchange 5.5, 2000 and 2008

Data Center Racks & Cabling Dell OpenManage POP3/SMTP & Web based email

EMPLOYMENT

07/2007 Present Santa Clara University

Network Services Administrator

500 El Camino Real, Santa Clara, CA 95053

Network and Groupwise administration and support. Participate as part of the IT Network

Services team to support the network systems, users, staff and faculty of the university.

09/2006 07/2007 ACS/City of Santa Clara

Groupwise Engineer

1500 Wharburton Ave., Santa Clara, CA 95050

Administration and maintenance of Groupwise email system, Installed and updated

Groupwise agents, gateways and Web Access on Windows servers, troubleshooting

of email routing and end user assistance. Managed daily backup tapes, installation

of patches on Windows servers. User account administration in Active Directory and

eDirectory. Assisted in migration of city wide email system from Novell Groupwise

v7.02 to MS Exchange 2007. Managed anti-virus/spam filtering services and

appliances, master DNS host account, and the RightFAX system for the city. Was

instrumental in the implementation of Dell Open Manage and assisted the Network

Services staff with general server updates and Maintenance. Logged time, change

control and service tickets using Journyx, Elite, and TrackIT.

07/1998 Present ITSupportNet.com

Owner/Sr. Systems Engineer

39800 Fremont Blvd. #135, Fremont, CA 94538

Network analysis and troubleshooting, LAN/WAN design, system integration, setup and

deployment of Netware and WinNT servers, design and implementation of GroupWise &

Exchange messaging systems, installation/configuration of FAX servers, remote access

systems, Internet connectivity, installation/configuration of switches, routers and

gateways, system installation, upgrades & maintenance, network documentation.

Managed technical staff, project management, budgetary planning, assisted clients with

selection, acquisition of equipment and interfaced with vendor support.

04/1994 - 06/1998 Computer Care/InfoMatriX

VP Technical Services, Sr. System Engineer

1525 Contra Costa Blvd., Pleasant Hill CA 94523

Network analysis and troubleshooting, LAN/WAN design, system integration, setup,

deployment and support of Netware and WinNT servers, design and implementation of

GroupWise & Exchange messaging systems, installation/configuration of FAX servers,

remote access systems, Internet connectivity, installation and configuration of switches,

routers and gateways. Performed system installations, upgrades & maintenance, project

management and management of InfoMatriX technical staff.

09/1992 - 04/1994 Swartz Consulting

3550 Farm Hill Blvd., Suite 6, Redwood City, CA 94061

Owner/Network Support Consultant

Provided a variety of network support services to end users, corporate clients, authorized

resellers, and assisting other network consultants. I have been involved in all stages of

network support ranging from system design, systems analysis, implementation, maintenance,

system administration and support, including installation, upgrades, expansion, emergency

support, troubleshooting and training.

08/1990 - 12/1992 Librex Computer Systems, Inc.

1140 Ringwood Court, San Jose, CA 95131

Network Systems Administrator

Administration of multiple server Novell network. I was given the responsibility of

the design of a comprehensive network upgrade plan. I did most of the actual installation

and configuration and was responsible for administration, maintenance and

management of the network hardware and software systems and user support.

05/1988 - 08/1990 Novell, Inc.

890 Ross Drive, Sunnyvale, CA 94089

Network Administrator / Systems Support

Administrator for 15 Netware servers, managed remote access systems, interfaced with Novell

management, provided support for over 250 network users in multiple buildings, performed

system setup, service, and upgrades, also assisted the facilities group with planning and

execution of user and department moves.

EDUCATION HISTORY

06/91 - Present Technical Certification Courses for Novell, Microsoft, WordPerfect, Cheyenne, etc...

Courses taken by self-study, workshops, and conferences at authorized training

centers including:

Vitek Education/Westcon

Select Data Systems/Clarity Technologies/Teknowlogy Training Centers

Wave Technologies

MicroNet International

Novell sponsored training

04/82 - 01/83 Bay Valley Technical Institute, Santa Clara, CA

Degree Received: Certificate in Computer Programming

Subject Studied: Computer programming,, systems analysis and operations

09/74 - 06/78 Andrew P. Hill High School, San Jose, CA

Graduated with honors

Subjects Studied: General studies, college prep.

Received diploma and graduated with honors.

In addition to formal education, I study and analyze things as I work. I have learned a great deal while on

the job, participate in the Network Professional Association, attend hands-on workshops/labs and continue

to attend technical training courses, study at home, attend trade shows and pursue ongoing professional

development.

PROFESSIONAL CERTIFICATIONS

Certified Network Professional (CNP)

IBM, Professional Server Engineer (PSE)

WordPerfect, Office 4.0 Certified System Engineer (CSE)

Novell, Certified NetWare Engineer (CNE)

Novell, NetWare 3.x CNA and CNE

Novell, NetWare 4.x CNA and CNE

Novell NetWare 5.x CNE

Novell, GroupWise 4.1 CNA and CNE

Novell, Enterprise CNE (ECNE)

Novell, Master CNE, Network Management (MCNE)

Novell, Master CNE, Infrastructure and Access (MCNE)

Novell, Master CNE, Messaging (MCNE)

Microsoft, Microsoft Certified Professional - Windows-NT (MCP)

Cheyenne Software, Hierarchical Storage Management (HSM)

PROFESSIONAL AND COMMUNITY SERVICE

Silicon Valley Chapter - NPA, Co-Founder and Vice President (1993)

Silicon Valley Chapter - NPA, Chapter President (1994)

NPA, Member of Communications Committee (1994 - 1996)

NPA, Member of Member Advisory Committee (1996)

NPA Chapter Task Force (1996)

NPA, West Coast Regional Representative (1994 - 1996)

NPA, Member of Board of Directors (1996-1998)

Hobbies and Interests

Photography

Astronomy

Study of history and religion

References available upon request

Contact this candidate