Quality Assurance Process Improvement

Catherine Garner

Business address: *** Parkshore Drive, Suite 134, Folsom, CA 95630

Contact Office: 916-***-**** Cell: 916-***-****

Email: abpavk@r.postjobfree.com

Ms. Garner has acquired over 25 years of Quality Assurance, Process Improvement and Technology Deployment

experience. Catherine's areas of expertise include software, systems, and hardware product development and

service support in a variety of Information Technology fields: military supply logistics, and civilian aerospace

manufacturing, energy and government. She achieves job satisfaction by ensuring the customers requirements are

understood and met through active interaction with external customers, the organization s executives, and functional

group management and personnel to facilitate the identification and seamless implementation of needed

improvements. Catherine has the ability to see the big picture required for effective strategic planning and the

leadership skills needed for successful tactical planning/execution. She has experience managing/leading various

projects, efforts and teams, including:

Business and Technical Architecture

Quality Assurance

Process Improvement

Documentation Management

Change and Configuration Management

Systems and Data Analysis

Production Control

Product Quality/Testing

California ISO, Folsom, CA

Business Process Improvement

Manages and leads aspects of discovering, validating, documenting and communicating Business Architecture

through modeling, simulating and analyzing current and future states. Models, simulates and enhances business

process utilizing modeling tools such as MS Visio and CaseWise. Communicates/translates requirements effectively

between business process areas and supporting IT department. Maintains/shares business architecture by

embracing methods, techniques, notations, standards and best practices derived from the business process

architecture team

Composite Engineering, Inc. (CEi), Roseville, CA

Architect, Quality and Continuous Improvement Department

Applied leadership and management skills to mature CEi s methods of business process improvement required for

their various government contracts. Provided proposal content for a Navy RFP including Software Engineering

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Catherine Garner - Resume

Institute's (SEI) Personal Team Software Process (PSP/TSP) principles. Supported efforts to achieve CMMI Maturity

Level of 3. Reviewed and provided content for CEi s Draft Software Development Plan (SDP) as part of this effort.

Facilitated the development of CEi s process improvement strategy to accommodate this prospective customer s

software engineering process maturity requirements. Served as the Project Lead for an Air Force program s logistic

system improvement, testing, implementation and training effort.

Verizon Business Application Solutions, Sacramento, CA.

Senior Manager

Applied Quality standards, such as, ISO 9000 and IEEE Std. 730, IEEE Standard for Software Quality Assurance

Plans as relevant to the project to establish the VzB Quality Program and the VzB Quality Management Plan

deliverable. Managed the Operations, Engineering and Maintenance Department s Quality Assurance, Change and

Configuration Management and Production Control groups Led the organizational process improvement initiatives

utilizing: Software Engineering Institute s Capability Maturity Model (SEI-CMM), the Rational Unified Process (RUP),

Information Technology Service Management (ITSM), the Configuration Management Institute s (CMII) Closed Loop

Change Process, and the Project Management Institute s Book of Knowledge (PMBOK). Led the Software Testing

group: Rational Unified Process (RUP) oriented processes; designed, developed, configured, trained and monitored

the implementation of the Rational ClearQuest tool as the organization s standard defect tracking and reporting tool.

1998-2001, DMR Consulting, Walnut Creek, CA & Seattle, WA

Principal Management Consultant Quality Assurance, Test, and Process Management

Performed several formal SEI (Software Engineering Institute) Sw-CMM (software Capability Maturity Model)

appraisals/assessments. Led and managed process improvement teams.

Managed commercial Year 2000 Test projects, assessing risks, planned contingencies and mitigations, trained and

implemented Y2K Test processes.

Established and trained Quality Assurance and Testing methods.

1997-1998, Best Consulting, Kirkland, WA

Senior Consultant: The Boeing Company Test & Process Management

Performed software test process and procedure assessments, analyzed assessment results, recommended test

process improvement techniques and assisted/mentored the test process improvement efforts.

Managed the Boeing Y2K Test project.

HARDWARE/SOFTWARE EXPERIENCE

Various platforms/applications (NT, UNIX, Oracle, etc.)

Microsoft tools (Project, WORD, Access, Excel, PowerPoint, Visio, and SharePoint)

CaseWise

IBM-Rational tool suite (RequisitePro, RationalRose, ClearQuest, and ClearCase)

Remedy Action Request System

DoD Standard Base Supply System (SBSS)

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Catherine Garner - Resume

EDUCATION

1989, Macon State College, Macon, GA

Business/Computer Information Systems AAS (Honor Graduate)

PROFESSIONAL TRAINING AND CERTIFICATES

2010, Davis Systems -Software Engineering Institute (SEI) authorized

Team Software Process (TSP) Training

2010, Composite Engineering, Inc. (CEi)

Internal Auditing - AS9100, ISO 9001:2000/2008

(Borland) StarTeam Software Configuration Management tool training

2009, Humphreys & Associates

Earned Value Management System (EVMS) Scheduling Leader

2000-2007, Carnegie Mellon University (CMU), Software Engineering Institute (SEI); Pittsburgh, PA

Introduction to the CMMI, version 1.2

Standard CMMI Appraisal Method for Process Improvement (SCAMPI) Team Training

SEI Lead Appraiser Training

CMM Based Appraisal for Internal Process Improvement (CBA-IPI) Team Training

Introduction to the CMM

2004, Information Technology Infrastructure Library (ITIL), Office of Government Commerce (OGC), UK

ITSM Management

ITIL Foundation

2004, International Institute for Learning (IIL), Inc.

Project Management: Blue Belt-Managing Multiple Projects using Project Server

Project Management: Orange Belt-Managing a Single Project with MS Office Project 2003

2003, Institute of Configuration Management, Arizona State University

Configuration Management II Certification

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Catherine Garner - Resume

2003, Community College of the Air Force; AL-Maxwell AFB

Inventory Management: 3, 5, & 7 skill levels.

Non-Commissioned Officer Leadership training

Total Quality Management (TQM)

The Dyna-Metric Microcomputer Analysis System Instructor Training

1998, Quality Assurance Institute; Orlando, FL

CQA (Certified Quality Analyst)

CSTE (Certified Software Test Engineer)

1997, SAIC Corporate Education Program; Sacramento, CA

Object Oriented Requirements Analysis and Design

Software Project Management

Software (Project) Estimation

The (Peer) Review Process

Software Requirements Engineering and Management

Software Quality Assurance

The Team Building Instructor s Course

Software Process Group Course

The Common Approach to Software Development and

Maintenance Processes, Policies, and Procedures

1990, University of Georgia (extension); Warner Robins, GA

Logistics Management

Government Contract Acquisitioning

1979, North American School of Accounting; N.Y., New York

General Accounting Certificate

OTHER AREAS OF GENERAL KNOWLEDGE AND EXPERIENCE

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Catherine Garner - Resume

ISO 9001 (QUALITY SERIES)

ISO 15504 (SPICE)

IEEE STANDARDS - 730, 1074, 12207 (QUALITY)

Six Sigma methods/practices

Total Quality Management (TQM) methods/practices

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