Manager Project
Resume:
David Carpenter
Email: *********@********.***
Address: **** ***** ******
City: Southlake
State: TX
Zip: 76092
Country: USA
Phone: 817-***-****
Skill Level: Management
Salary Range: $130,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
David Carpenter
David Carpenter
Senior Program Manager and Reservations Systems Consultant
817-***-****, 817-***-**** or *********@********.***
Summary of Qualifications
Mr. Carpenter has actively led and participated in many aspects of transportation industry management and technical leadership; Web services delivery life cycle, TPF upgrades, Reservation system migrations, and software development and data architecture. Mr. Carpenter has performed in the following roles: Implementation Consultant, Managing Director, Manager, RES migration leader, Sr. Program Management, Project Manager, Systems Security lead, Applications and Infrastructure technical Leader, Database SME, Technical Architect, and Systems Developer. His experience has been within several platforms; including mainframe, 3 tier client server and internet/intranet Web services.
Mr. Carpenter has strong organizational skills and a broad level of experience delivering development and production solutions. He is experienced in developing client relationships within all levels of a company from end users to management, interfacing with both business and technical resources. He has managed applications and infrastructure projects that involved large teams working across multiple locations and technologies. He has created, maintained and supported high volume transaction systems in mission critical situations within the Airline transportation and communications sectors. He has delivered technical and business commercial system solutions, I.E. ITIL Services, AAdvantage, etc. Mr. Carpenter has knowledge of several project management methodologies, allowing him to evaluate and define the most appropriate timelines and processes to use for each projects, I.E. Agile, Waterfall, Extreme, and Iterative.
Relevant Project Experience
HP EMD (Electronic Miscellaneous Documents), Ft Worth, TX, 2/12 to Present
Project Type
Web Services - New Development for Airline Marketing and Sales
Role
Systems Integrator and Database Architect for EMD (Electronic Miscellaneous Documents)
Responsibilities
Architected, Designed and Configured system interfaces, and provided database administration for HPs Airline EMDs. Mr. Carpenter participated in requirements gathering, development, testing and interface utilities to host reservations system and batch framework. Additionally he was responsible for the planning and prep of the test environment data and system interfaces for implementation and production.
HP Agilaire, Plano, TX, 11/10 to 2/12
Project Type
AA Reservation systems migration
Role
Interface team leader
Responsibilities
Mr. Carpenter was responsible for requirements and the deployment analysis of 400+ applications interfaces, including robotics from Sabre to HPs non TPF airline reservations system including the coordination of developing and testing all application interfaces from Sabre to Agilaire. Mr. Carpenter implemented AirCore (Unix reservation system) in test for AA. It includes all airline functionality IE: bookings, schedules, inventory, departure control, reservations, flights, seats, and flight ops. The AirCore implementation provided AA the ability to test major industry interfaces like, PNR conversion, teletype, EDIFACT, baggage messages, ARINC, and SITA transactions in a Web based environment.
HP Service Delivery Automation (SDA), Ft Worth, TX, 04/07 to 10/10
Project Type
ITIL Service Delivery Automation (SDA) Enterprise Services Management for Sabre
Role
ITIL Account team leader
Responsibilities
Mr. Carpenter led the upgrade to Peregrine Digital Workflow for Ticketing and workflow using standard ITIL processes and corporate standard tools for incident, problem and change management. This includes adding a CMDB (Configuration Management DataBase), single sign to a client experience portal, and other tools and processes to satisfy new contractual requirements with Sabre with an $8M budget responsibility.
Mr. Carpenter also led the Sabre Account team for HP as its Sr. Program manager, including subject matter expert in asset management, auto discovery, incident, problem and change management and services related to the end to end management of SDA tools.
EDS America West Merger, Phoenix, AZ, 04/06 to 04/07
Project Type
US Airways Migration of Airline Reservation System
Role
HP leader for the migration of Sabre to HP SHARES reservations system for US Airways
Responsibilities
Mr. Carpenter led the Reservation Migration program in support of US Airways and America West Merger. Mr. Carpenter was responsible for organizing, coordinating and monitoring the various projects (infrastructure and application) which involve more than 150 technical resources. These activities include definition of processes and procedures for the determination of business requirements, production of estimates and delivery plans, program planning, staffing management, financial management, testing leadership, cutover leader. He led the command center and the cutover support efforts.
EDS, SRT upgrade for Sabre, Ft Worth, TX, 05/05 to 04/06
Project Type
Sabre Service Request Tool - Major upgrade
Role
Sr. Program Manager
Responsibilities
Mr. Carpenter was responsible for multiple client program managers including a program management office for status, reporting, tracking, and budgets. Included are client service request systems development, a web based Online Catalog development, and fully functional asset management program. Mr. Carpenters responsibility was to lead, direct and manage the program management team by providing leadership direction, standards, plans, schedules, processes, measurements, and escalation points.
HP Asset Management, Ft Worth, TX, 6/03 to 05/05
Project Type
Infrastructure Asset Management Program for Sabre Account
Role
SR Program Manager
Responsibilities
Sr. Program Manager was responsible for set up, installation and steady state Asset Management program for Sabre. He successfully managed 51 projects to completion for Asset Management, Billing, Auto Discovery, Processes, and day to day functions in support of a comprehensive program for desktop, midrange, network, and other infrastructure support for Asset Management
AA.com upgrade, TX, 1/02 to 06/03
Project Type
AA.com Web Services interface to AAdvantage
Role
Sr Program Manager
Responsibilities
Mr. Carpenter managed a team for client server/mainframe interface project into AA com. Responsible for turning around of the AA.com project from being behind schedule and over budget to on-time and in budget. Mr. Carpenter led the team to modified DB2 tables and utilities, updated Teradata to support outside vendor loads, implemented over 30 new or changed AAdvantage windows and screens, and performed three major data conversion from AA.coms old site. Led the technical teams to installation of 18 EJBs in WebLogic to access a production commercial database using Comm. Bridges. Mr. Carpenter was awarded Supplier best performer by client AA.com
AA/TWA migration, Ft Worth, TX 05/01 to 12/01 Transitioned to EDS on 7/1/01
Project Type
Reservation System migration
Role
Program Manager for American Connection during AAs TWA reservations system migration
Responsibilities
Core team leader for the TWA reservations system migration for American Connection conversion of 3 carriers with 400 flights from Worldspan to Sabre during the TWA conversion at AA. This includes the installation of new Sabre hardware, circuits, and software at 33 locations in the mid west. . Built innovative and creative testing scripts and provided field test system access to educate the agents at a lot less and more effective with hands on training vs. classroom education
ZODIAC, Ft Worth, TX 10/00 to 05/01 Sabre Employee
Project Type
Scheduling Inventory Management Reservation Systems
Role
Airline Consultant leader
Responsibilities
Mr. Carpenter initiated the Sabre analysis for the airport of the future project for AA, as the senior member of the Sabre management team. They were critical projects with high volume, uninterrupted, and guaranteed transaction delivery components; 1) Telephone Check-in 2) Baggage tracking and RF scanning analysis 3) Airport rollout of certified high-end PCs 4) Integrated Airport Desktop effort and 5) new or upgraded infrastructure for: a) sand box, b) development, c) certification and d) production environments.
TPF 4.1 TC/LC upgrade (Infrastructure), Ft Worth, TX, 01/99 to 10/00
Project Type
Flight Operating System upgrade for high volume transactions to Tightly Couple (TC) CPUs and Loosely Coupled (LC) Mainframes
Role
End to End Senior Manager, Infrastructure Leader, Program Leader, Testing Quality Assurance Leader and Implementation Leader
Responsibilities
Mr. Carpenter successfully delivered the mainframe TPF4.1 TC/LC upgrade to Sabres FOS (Flight Operating System), an airline mission critical system, for 19 months on time and under budget. Project hours were over 312,000 with over 10,000 tasks. Over 265 test scripts with 40,000 repeatable entries were employed to ensure our success. 19,000 mainframe programs were modified with over 1600 defects managed to correction. Led these 7 FOS project teams (Cargo, ME, Crews, Flight Movement, Application Support, Systems Engineering, and Testing) for multiple airlines without any extended outage.
MQ infrastructure, Ft Worth, TX, 08/98 to 01/99
Project Type
US Airways Reservation System migration to Sabre
Role
Infrastructure Technical Leader
Responsibilities
Managed the TPF infrastructure and MQ Series team conversion from US Airways to Sabre. Twenty-eight MQ series production Queues had to work perfectly during the cut over to avoid fallback. Created a test environment for US Airways employees to test and verify all Sabre interfaces. Installed Unix and NT LANs to support Operations Control Center for dispatchers, load planners, weather, and other support teams.
ENTEX, Dallas TX, 04/96 to 07/98
Project Type
System Integration
Role
Services Director, ENTEX Information Services, Inc. (4/96 8/98) for client Verizon
Responsibilities
Manager of project services from proposal, to start-up, to implementation, to an operational state. Established and documented project and process management principles and procedures for PC and network service implementations. Built consistent project and services manager teams that executed consistent management practices and built and maintained strong dedicated staffing. Implemented rollout of Nationwide Desktop Support for Verizon at 14 dedicated sites and 200 non- dedicated sites
Sabre project Management practice leader 01/94 to 04/96
Project Type
Resource Management
Role
Project Management Practice Leader
Responsibilities
Mr. Carpenter led the Project Management Practice for 120 professionals defining roles, responsibilities, business and support processes, education, performance appraisals, re deployment of projects, management systems, and constant communications to 800 employees.
American Airlines Managing Director, 08/86 to 01/94
Project Type
TPF mainframe Real time Reservations Systems senior management
Role
Managing Director/Manager
Responsibilities
Mr. Carpenter provided leadership for a staff up to 175 including project managers, analysts, engineers, and programmers involved in the support and delivery of major SABRE TPF applications and data services.
He directed the development and data support for most travel agency subscriber and Multi-host airline functions in SABRE real-time using various distributed processing techniques. His expense and capital budgets were up to $40M. Led and directed the development of two successful offshore TPF projects.
TPF RealTime high volume transaction programming
Project Type
Technical Leadership
Role
Sr. Programmer
Responsibilities
Mr. Carpenter was a technical leader and consultant for Sabre Travel Agency interface and printing capabilities. Mr. Carpenter led the Travel Agency development efforts. He implemented the initial Agent Sine Security profiles and security program at Sabre. Developed Ticketing, scheduling and boarding pass programs in TPF real-time and commercial systems.
Education and Training
Master Degree in Engineering Management at Southern Methodist University, Dallas, TX December 2006
BS Degree in Accounting at University of Tulsa, Tulsa, Ok, June, 1977
Contacts References
Name
Position
Contact Information
Glenda Moore
HP Client Delivery Leader
Brian Lupton
Reservations System Consultant
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