Customer Service Human Resources
Resume:
Frank Kovatch
Email: *********@********.***
Address: **** ****** ******
City: Durham
State: NC
Zip: 27701
Country: USA
Phone: 919-***-****
Skill Level: Experienced
Salary Range: $35,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Frank J. Kovatch
1709 Ruffin Street
Durham, NC 27701
Phone #: 919-***-****
Cell #: 919-***-****
Email: *********@********.***
Strengths:
Computer Literate
Type 70 wpm
Experienced in Human Resources,
Multi-Line Phone Systems
Pick up & Deliver of Mail.
Organization Skills
Quick to Learn
Great work ethic
08/2001-present Medical Management Professionals
3114 Croasdaile Drive
Durham, NC 27704
Patient Services Representative
I field incoming calls from patients about their medical
bills and perform general clerical tasks on patient
correspondence. I am usually first to log in to the
phones and usually take the most calls during the
day. My daily production numbers are usually higher
than everyone else`s as well.
I mail out the most claims to 2ndary insurance.
I send out the most appeals to the insurance.
I complete all my assigned work on Quadramed.
I process credit card and e-check payments over
the phone.
I complete any and all additional tasks assigned by
the supervisor.
01/1999-08/2001 Underwriter`s Laboratories
12 Laboratory Drive
Research Triangle Park, NC 27709
Ph. #: 919-***-****
Clerical Specialist
Entered & updated procedure files into computer.
Sorted, distributed and picked up mail and
performed other tasks as directed by the supervisor.
09/1998-01/1999 Labor Ready Temporaries
331 W. Main Street
Durham, NC 27701
Dispatcher & Customer Service Representative
Sent workers to job sites
Setup appointments w/potential clients
Met requests from current clients
Performed general clerical tasks
08/1995-05/1998 Motorola
3026 Cornwallis Road
Research Triangle Park, NC 27709
Human Resources/Security Clerk
Screened resumes, administered pre-employment
exams, and provided administrative support to the
recruiter. Established and maintained a resume filing
system. Developed a faster and more efficient
system of sending acknowledgment letters to job
applicants. Audited, updated and maintained the
personnel filing system.
02/1987-08/1995 Security Officer/Clerk
3026 Cornwallis Road
Research Triangle Park, NC 27709
(I worked at this address for nearly 11 years through
three client company ownerships and four contract
security companies.) Began as a Security Officer under
California Plant Protection (now owned by Pinkerton).
Later I was promoted to Security Clerk working for
client Security Manager. I performed general clerical
tasks and processed paper work for security
clearances. Due to layoffs at the time I acquired
the mail clerk, back up telephone operator and
Security Officer responsibilities as necessary.
09/1984-02/1987 Advance Security
Koger Executive Center
Raleigh, NC
1979-1983 U.S. Navy
Norfolk, VA
Naval Journalist
Aviation Machinist`s Mate
Certified first as Aviation Machinist`s Mate (aircraft
mechanic). Later I converted to Military Journalism
and became certified in radio and television broadcast
journalism, photography and military public affairs.
Honorable discharge
EDUCATION
1975-1979 Wenona High SchooL
Wenona, Il
2009-2010 Durham Tech
1637 Lawson Street
Durham, NC
Computers
Spanish 1 & 2 (not fluent)
Humanities
Electronics
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