Engineer Customer Service

Michael Katterjohn

Email: abpap1@r.postjobfree.com

Address: ** ********** *****

City: Shepherdstown

State: WV

Zip: 25443

Country: USA

Phone: 304-***-****

Skill Level: Experienced

Salary Range: $87,000

Willing to Relocate

Primary Skills/Experience:

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Educational Background:

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Job History / Details:

MICHAEL KATTERJOHN

38 Pathfinder Court * Shepherdstown, West Virginia 25443

304-***-**** (H) / 703-***-**** (C) * abpap1@r.postjobfree.com

TELECOM SPECIALIST - NETWORK ENGINEER

Hands-on, solutions-oriented professional spanning over 20+ year career with a wide range of network engineering, operations, and customer support across multiple telecommunications and electronic platforms. Career marked by highly visible roles with Verizon, Lockheed Martin, and the U.S. Navy. Consistently top ranked for performance.

* Well-equipped with extensive background in LAN/WAN transport configuration and management, telecommunications technologies and network infrastructure.

* Organized, take-charge professional with exceptional follow-through ability and detail orientation; able to plan and oversee projects from conception to successful, on-time conclusions.

* Demonstrated expertise in analyzing, troubleshooting and resolving complex hardware, software and networking issues within multi-user, deadline-driven environments in a NOC arena.

* Superior communication and interpersonal skills. Regularly noted for customer service mentality and the ability to build relations with executives, managers, peers, users, and customers.

NOC Operations * Network Design * Planning & Forecasting * Emerging Technologies * Network Administration & Maintenance * Budget Development & Management * Financial Analysis * Troubleshooting & Support * Project Management * (DCS), DWDMs & NGADM Multiplexers * NORTEL * Alcatel-Lucent * Fuji * BTI * CIENA * Cisco(Layer1) * Tellabs * Continuous Process Improvement

PROFESSIONAL EXPERIENCE

FRONTIER COMMUNICATIONS, Ranson, West Virginia * 2011-Present

Network Engineer / Telecom Specialist

Coordinated customer transport requests utilizing Logistics management in response to SONET Rings, LAN and WAN transport services along with Ethernet Private Lines, GIGE, DS3 and DS1 services. Met customer demands as negotiated and maintained a realistic schedule while staying in line with a tight Budget. Planned, managed and designed Point to Point and Ring networks under strict financial limitations and time constraints. Coordinated operations within West Virginia network to maintain spare capacity in customer growth. Providing this strategic method ensured customer retention and continued future revenue due to urgent service availability when needed.

VERIZON BUSINESS, Falls Church, Virginia * 2000-2010

Central Office Technician / Network Engineer

NATIONAL & MID-ATLANTIC Network Operations Centers (NOC)

Recruited to manage LAN and WAN transport fiber networks; providing daily analysis and surveillance of thousands of alarms across the U.S. Performed high level analysis, troubleshooting and maintenance of mission critical equipment including Digital Cross-connect machines (DCS), DWDMs and NGADM multiplexers covering the bandwidth spectrum from T1-T3's to OC3-OC192's signals from vendors, including NORTEL, Alcatel, Lucent, Fuji, CIENA, Cisco (Layer1), and Tellabs. Provided training for fellow colleagues and management in network and equipment troubleshooting practices. Scheduled and coordinated network providers and vendor services when needed.

Selected Achievements:

* Implemented and integrated cost-effective, high performance technical solutions to meet challenging business and customer needs.

* Investigated and resolved performance issues, demonstrating strong diagnostic skills across multiple platforms.

* Played key role in salvaging $250 million project after 2-3 months of downtime. Troubleshot, identified, and resolved multiple issues across the Nortel network from Bangor, Maine to Washington DC to Pittsburgh, Pennsylvania; restoring full functionality in just a few days.

* Hand-picked to serve as interim supervisor during management absence.

* Achieved highest levels of customer satisfaction based on timely implementation with minimal business disruption and highly responsive support.

* Earned reputation as `go-to` resource for high-risk projects and technical FCC timely issues, demonstrating strong diagnostic skills across multiple platforms and technologies.

* Planned and orchestrated multiple large-scale projects, aggressively meeting project milestones while managing time constraints.

LOCKHEED MARTIN SERVICES, INC., Bethesda, Maryland * 1993-2000

Systems Service Engineer

Monitored and maintained broadband communications systems in support of daily operations within the National Library of Medicine and Lister Hill National Center for Bio-medical communications buildings. Configured, installed, and upgraded technical systems. Performed component-level troubleshooting, repaired, and installed broadcast audio and video equipment utilizing vendor service manuals. Managed and maintained satellite head-end receiving system and other base band distribution systems/equipment for televised shows across the NLM campus and satellite medical college campuses in the US.

Selected Achievements:

* Supported setup and tear down of the -Visible Human Project- computer demonstration for Congress on Capitol Hill, vital for acquisition of government funding.

* Assisted high level government officials and visiting doctors from around the globe with PC setup and audio/visual equipment operation during Board of Regents quarterly meetings and events.

* Earned reputation as top performer, receiving multiple awards and accolades including Lockheed Martin Lightning Award.

Note: Early career history includes roles as Electronic Technician for Graphicart America, Inc.; and Electronic Technician 2nd Class Petty Officer for the U.S. Navy. (Awarded the NAVY ACHIEVEMENT MEDAL)

EDUCATION

Associate of Science, Electrical/Electronic Technology

Danville Community College, Danville, Virginia

Computer Technology Certificate

Electronic Computer Programming Institute, Virginia Beach, Virginia

Electrical / Electronic Engineering Studies

Northern Virginia Community College, Annandale, Virginia

IT / Engineering Studies

PIMA Community College, Falls Church, Virginia

CERTIFICATIONS

Federal Communications Commission (FCC):

General Radiotelephone Operator License with Ship Radar Endorsement

Microsoft Certified Professional (MCP) NT 4.0

TRAINING

United States Navy: Naval Modular Automated Communications Systems (NAVMACS V5 and NAVMACS V3); DAMA System Maintenance; Satellite/UHF/VHF Communications; Digital Radar; Basic and Advanced Electronic Technician Schools, Navy Boot Camp

Resume

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