Quality Assurance Manager

Daniel Givens

Email: abpao6@r.postjobfree.com

Address: * ******** **

City: Hampton

State: VA

Zip: 23669

Country: USA

Phone: 757-***-****

Skill Level: Experienced

Salary Range: $70,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Daniel Givens Jr

Prospective Intelligence Analyst

abpao6@r.postjobfree.com

Experience

Currently unemployed

Actively searching for defense intel/counter terrorism opportunities

10/2012 to current

Summary: Looking for an opportunity to serve my country by fighting terrorism and defending our current and future national interest via the IC or DHS.

BOSH Global Services

Technician

4/2012 to 10/2012

Summary: aOrder and track all components for small and large UAV platforms.

aInventory all materials used for construction of UAV platforms.

aAssist in pre/post production set up of UAV platforms to demo for prospective clients.

aCoordinate delivery dates/production detailed information with vendors.

APAC Customer Services

Team Leader

10/2009 to 4/2012

Summary: aMeasure quality assurance for inbound/outbound calls and security searches handled by service representatives.

aConduct performance analysis based off service representative behavior and production data.

aDevelop and implement behavioral plans based off performance analysis.

aComplete department quality/production analysis reports.

Teletech/UPS

Billing Agent

6/2006 to 10/2009

Summary: Assisted customers with navigating UPS website to locate shipping information.

Respond to incoming calls concerning billing and account inquiries.

Adjust customer invoices and explain current/future billing procedures and changes in billing rates.

Quote estimates for shipping cost based on weight, location, and UPS service level.

Greenville County Disability and Special Needs Board

Program Manager

2/2002 to 6/2006

Summary: Supervised, supported, and evaluated staff to ensure effectiveness and delivery of appropriate levels of care.

Responsible for scheduling adequate staffing for 24 hour group home facility.

Conducted client intervention session to address negative behavior/positive reinforcement

Transported clients to day job programs

Scott Air Force Base Youth/Teen Center a- Scott AFB

Recreational Aid

9/2000 to 8/2001

Summary: Assisted with coaching youth basketball/soccer teams.

Supervised teen center lock ins/weekend activities.

Interacted with youth involved in day/afterschool programs

Education

Capella University

Master of Science (M.S.) Homeland Security

2011 to 2014

University of Phoenix

Bachelor of Science (B.S.) Organizational Security Management

2008 to 2011

Western International University

Associate of Arts (A.A.) International Business

2006 to 2008

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