Customer Service Engineer

Bryan Cole

Email: *********@********.***

Address: ***** ********** ****.**.***

City: Orlando

State: FL

Zip: 32817

Country: USA

Phone: 321-***-****

Skill Level: Experienced

Salary Range: 70

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Bryan M. Cole

10151 University Blvd #274 Nationality - American Mobile 321-***-****

Orlando, FL 32817 *********@********.*** Home 407-***-****

System Administrator / Communications Engineer

A US Secret cleared System and Service Desk Administrator with nine years of experience.Recognized for trustworthiness, reliability, and integrity as evidenced by the awarding of a Department of Defense Secret security clearance based upon a thorough background investigation. I am a highly motivated professional with impeccable work ethic. I am a fast learner and a technical problem solver. I am a team player and work just as well with no supervision. Dependable, detail oriented with strong customer service experience.Experience in building, maintaining and administering military and commercial Information Systems. Versed in Microsoft Operating Systems, Server and Workstation Hardware as well as Network Protocols and Telecommunications. Installed, configured, and maintained Deployable Satellite Ground Terminals. Installed, configured, and maintained a hybrid DLOS Ericsson/Allgon Microwave Antenna system.

Technical Expertise

Secret Security Clearance

Windows 2000/XP/ Vista/7

Cisco Routers/Switches

User Acct Management

MS Office 2000 /2003 /2007

Exchange Server 2003/2007

Network Administration

VM Ware Experience

Windows Server 2000 / 2003/2008/2008 R2

Citrix Xen Server

Active Directory

MCTS

Technical Support

A+

DNS

LAN/ WAN

Hyper V

McAfee EPO Server

DoD 8570 Compliant

EXPERIENCE

Systems Administrator ITT Exelis July 2012 to Present

Provide support for an Enterprise wide environment for FOB Tarin Kowt, Afghanistan

on three separate enclaves. Responsible for the day-to-day operations of all servers supporting the customer. Perform administration, troubleshooting, and support of LAN operating systems, servers. This includes installing, maintaining, configuring, and troubleshooting all versions of Windows operating systems and server applications. Provide Tier I/II end user support.

System Administrator / Communications Engineer for NATO with Brevco Consulting Services for Vizada Networks in IRAQ Aug 2010 Feb 2012

Provide support for an Enterprise wide environment spanning multiple sites and countries. Perform administration, troubleshooting, and support of LAN operating systems, servers, and applications on multiple NATO networks to include: Secret and Unclassified. Responsible for the day to day operations of all servers supporting the customer. This includes installing, maintaining, configuring, and troubleshooting all versions of Windows operating systems and server applications. Provide Tier I/II/III end user support. Maintain server security compliance via NATO NCSA Operational Information Security Standards.

Information Systems Operator Analyst ( U.S. ARMY Reserves ) June 2005 to Present

Performs senior operator and systems administrator duties and unit level maintenance functions on assigned computer systems. Configures information processing equipment into required operating configurations. Compiles production report data and quality control information. Assists less experienced soldiers in the installation, operation, and maintenance of information processing equipment. Writes, analyzes, edits, tests, and modifies computer programs. Drafts program operation manuals and technical program requirements documents. Troubleshoots software using established debugging procedures.

Network Switching Systems Operator-Maintainer ( U.S. Army ) Jan 2001 to April 2005

Supervises, and performs as senior team member, in the installation, operation, employment, and direct support systems maintenance of large and small electronic switches and associated equipment. Performs and assists subordinate operators in the conduct of switching and COMSEC operations, Combat Net Radio Interface (CNRI) procedures, and associated computer related technical tasks. Interprets orders and compiles system statistics for the Shift or Node. Requests logistical support for switching teams or shifts. Implements network control center generated changes to support operational requirements. Assists in the conduct of preventive maintenance checks and services (PMCS) procedures on assigned vehicles and power generators.

EDUCATION, TRAINING, CERTIFICATIONS, AWARDS

Cisco Certified Network Associate (CCNA)

Microsoft Certified Information Technology Professional (MCITP)

Microsoft Certified Solutions Associate (MCSA)

Microsoft Certified Technical Specialist (MCTS)

Microsoft Certified Professional (MCP)

CompTIA Security +, Network +, A+ Certified

LANGUAGE (Listening, Speaking, Reading, Writing)

English: SLP 5555

STANDARD ADP KNOWLEDGE

Word Processing: Working knowledge

Spreadsheet: Working knowledge.

Graphic Presentation: Working knowledge

Database: Working knowledge

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