Sales Customer Service

Roderick Moore

Email: *********@********.***

Address: **** ******* *****

City: Birmingham

State: AL

Zip: 35201

Country: USA

Phone: 205-***-****

Skill Level: Experienced

Salary Range: 40

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

RODERICK V. MOORE

5193 Goldmar Drive aa Irondale, AL 35210 aa 205-***-**** aa *********@********.***

SALES/MANAGEMENT PROFESSIONAL

SALES/MARKETING MANAGEMENT COMMUNICATION

aa ACCOUNT/BUSINESS DEVELOPMENT aa BUSINESS OPERATIONS aa PRESENTATIONS/PUBLIC SPEAKING

aa PROSPECTING/TARGETING aa STAFF ADMINISTRATION aa CONTRACT NEGOTIATIONS

aa NETWORKING/COLD-CALLING aa CAREER PATH PLANNING aa TEAM-BUILDING/DEVELOPMENT

aa CONSULTING/INTERVIEWING aa STRATEGIC PLANNING aa QUALITY CUSTOMER SERVICE

aa NEEDS ASSESSMENTS/ANALYSIS aa PROGRAM DEVELOPMENT aa PUBLIC/COMMUNITY RELATIONS

aa RELATIONSHIP SELLING aa FINANCIAL CONTROLS aa CRITICAL THINKING/DECISION-MAKING

PROFILE SUMMARY

aa Skilled management professional with broad-based experience in areas of business operations, strategic

planning, financial controls, and program development/ implementation.

aa Strong track record in sales, marketing, and business development with proven ability to maximize sales of

products/services in new market areas.

aa Experienced client consultant with highly-developed needs assessment capabilities.

aa Solid strengths in staff administration, including developing, training, and managing effective sales teams;

motivate and guide staff in achieving optimal performance standards.

aa Persuasive presenter/negotiator/motivator, successfully securing contracts through skilled consulting, needs

analysis, and solutions implementation.

aa Superior interpersonal communications and liaison relations skills; build and maintain successful professional

relationships based on mutual respect.

aa Analytical, with sound judgment, critical thinking, decision-making, and problem resolution expertise.

PROFESSIONAL EXPERIENCE

OPERATIONS MANAGER 20011 to Present

PARAMOUNT AUTO SALES - Birmingham, Alabama

Managed automobile sales dealership across all operational areas with emphasis on driving sales

through direct management/coordination of marketing campaigns and advertising. Served as primary

marketing consultant with heavy emphasis on developing/implementing new internet website as a tool to

increase revenue and public awareness. Independently managed all internet software and pricing.

Conducted daily analysis of the auto market industry to aid in growing internet sales. Performed monthly

analysis of performance data, reporting results to owners/senior management, along with new initiatives

for improving sales performance, operations, and quality controls. Conducted frequent meetings with

staff and vendors, presenting performance data and generating feedback for overall performance

improvements.

aa Successfully grew internet sales by 70% through creation/implementation of companyaaas first website.

aa Additionally drove sales/revenue through coordination of on-site promotions and special sales events.

aa Created and initiated several employee incentive programs which significantly improved both sales

and work performance.

aa Created/implemented a highly effective customer service plan; instrumental in leading sales/support

teams in consistently maintaining a high satisfaction rating.

PERSONAL BANKER II 2006 to 2011

WACHOVIA BANK, N.A., A Wells-Fargo Company - Birmingham, Alabama

Independently managed a large portfolio of premier/excellent household and small business accounts.

Performed ongoing account reviews to analyze customer needs and identified cross-selling/up-selling

opportunities. Presented needs-based products and services, including deposit-, credit-, and fee-based

products with the goal of acquiring 100% of the customer's business. Developed and maintained

relationships with internal bank partners to maximize sales opportunities and achieve sales objectives.

Presented money management and credit seminars throughout the community to enhance diversification.

Developed and trained top-level bankers for promotional opportunities within the company. Coached

employees across all areas of balance to achieve high-level performance, further maximizing the

company's overall market performance.

aa Selected by senior management to conduct/coordinate the World Savings Bank Merger.

aa Received the Candlelight and Silver Awards for top-performing bankers, 2009.

aa Consistently rank in Top Five Personal Bankers report for corporate performance.

aa Received several Shared Success awards for high customer service rankings.

aa Led teams in successfully achieving goals/objectives at multiple bank locations,.

aa Independently coordinated/directed several successful community events.

RODERICK V. MOORE PAGE TWO

PROFESSIONAL EXPERIENCE Continued aa

BRANCH MANAGER 1999 to 2006

ENTERPRISE RENT-A-CAR - Birmingham, Alabama

Directed all facets of business operations in multiple locations, including staff administration, sales/

marketing, promotional planning, client relations, and accounting/financial controls. Developed career

path plans for individual employees, providing hands-on training for future promotion to management and

sales opportunities. Directly supervised three managers and eight sales/support staff; conducted

performance reviews/evaluations for all branch staff members. Called on area business professionals to

market companyaaas vehicle rental and leasing services, as well as upgrading/up-selling insurance

coverage contracts. Secured business through networking, cold-calling, and skilled relationship selling.

Managed a fleet of 250 vehicles to assure profitability; accountable for over $1 million in inventory.

Analyzed financial reports/activities to assure continued growth in each target area of business.

Managed/monitored costs and expenses for two locations.

aa Successfully developed and continue to manage/maintain a highly profitable client base.

aa Recognized for significantly increasing net profits & sales growth through planning/implementation of

marketing initiatives, promotional campaigns, and sales events.

aa Participated in recruiting events held at various area colleges; interviewed, recruited, and developed

successful team of members working at management level.

aa Played a key role in planning, coordinating, and promoting events within the Birmingham market,

successfully securing numerous sponsorships.

SALES REPRESENTATIVE 1999

APEX ADVERTISING, INC. - Birmingham, Alabama

Called on clients throughout the state of Alabama to promote Apexaaas line of advertising products and

services. Successfully secured clients and generated sales through direct marketing, cold-calling, and

networking. Maintained high level of consistency with business-to-business sales. Trained new

representatives in areas of strategic planning, decision-making, and sales presentations. Spoke at

motivational meetings, providing guidance and assistance to sales staff in setting and meeting goals and

objectives.

aa Selected by senior management to assist in coordinating highly successful advertising promotions

and campaigns.

SERVICE INTERN 1998 to 1999

SOCIAL SECURITY ADMINISTRATION - Huntsville, Alabama

Assisted Service Representatives by providing premium customer service to the public, including

answering inquiries, research, and problem resolution. Routed, processed, and answered national e-mail

from area agencies. Processed and maintained representative payee reports utilized to monitor funds.

Maintained, updated, and deleted confidential client files and records. Processed management-related

correspondence and documentation utilizing Microsoft Word. Managed and maintained database records

on all summer employees.

aa Promoted/transferred from initial position of Administrative Support Associate (Birmingham office).

aa Independently conducted employee development classes utilizing strong public-speaking/

presentation skills.

ACADEMIC BACKGROUND

BACHELOR OF SCIENCE IN MARKETING 1999

ALABAMA A & M UNIVERSITY - Huntsville, Alabama

- DEAN'S LIST

- RECOGNITION, SCHOOL OF BUSINESS

- MEMBER, MARKETING

TECHNICAL PROFICIENCY

PC OPERATION MICROSOFT WORD MICROSOFT POWERPOINT

MICROSOFT WINDOWS MICROSOFT EXCEL INTERNET/WEB/E-MAIL

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