Customer Service Administrative Assistant

Adm Asst / CSR (North Broward/South WPB)

Date: **12-10-27, 4:50PM EDT

*******@*****.***

Candice C. Garritano

**** ******* **** *****, ***. 418 - Pompano Beach, FL 33064

Cell: -- (954) 410 - 2077 ~ ~ Home: (954) 545 -- 3025 ~ ~ Email: *******@*****.***

Objective:

I am currently looking for employment with an organization that will give me the opportunity for growth as well as new challenges. This will allow me to contribute my knowledge, perspective and the importance of being a team player within the company. I am a firm believer that all job opportunities should promote and support continuing education, not only for their business, but for employees to gain more learning experiences and as well.

Work Experience:

Acsia/LTC Global -- Telemarketing company

Contact -- Ken Noel - Phone # - (954) 698 -- 0347 x 7404 Dates of Work -- August 2012-October 2012

Job Responsibilities:

--- Scheduling appointments for Long Term Care Insurance Reps to give quotes to potential clients and scheduling appointments for United Insurance Group Agents to explain Medicare changes to eligible people.

Personal assistant to a gold and diamond dealer

Contact -- Barry Didinsky - Phone # - (561) 523 -- 5252 Dates of Work -- March 2012-June 2012

Haymarket Media - Publishes the PMD (Pharmaceutical Marketers Directory) yearly

Contact -- Anne Gideon - Ph # - (561) 665 -- 6033

Dates of Work -- Dec 2007-May 2008 / December 2011-March 2012

Job Responsibilities:

--- Data entry, proofreading, internet research, contacting clients to confirm and/or update current company information.

Omnitrace Corp. -- Private Investigation Firm specializing in Birth Parents and Adoption reunions

Contact -- Chris Maione - Phone # - 888-***-**** Dates of Work -- July 2008 -- June 2010

Job Responsibilities:

--- Administrative Assistant to the research team assisting in basic research for current clients. Doing daily customer service on the telephone and email for approximately 200 current and previous clients and entering information into the system and proofreading initial intakes on new clients

--- Internet researcher for both adoption agencies and registries on behalf of clients

--- Assisting billing manager with processing monthly charges to current clients

T.I.A. of NY, Inc. -- Waste Management Company

Contact: Lisa Love -- Phone #: (516) 781 -- 3790 Dates of work: July 2006 -- August 2007

Job Responsibilities:

--- Providing the drivers with the needed route sheets, listing the stops for that night. Entering and calculating the tonnages of the daily dumps. Billing current clients for the weekly, monthly and/or extra yardage

--- Organizing payroll sheet for drivers, office worker and other staff and screening new drivers and helpers who are seeking employment. Some roll off dispatch work.

Health Care Answering Service - After Hours Call Center for Doctors, Hospitals & DME Companies

Contact: Danielle Bradley- Phone #: 516-***-**** / Main #: 516-***-****

Dates of work: April 99 -- June 06

Job Responsibilities:

--- Supervising and managing a staff of 10-20 employees per shift. Multiple line call control with superior customer service skills

--- Critiquing employees telephone logs for accuracy, compassion and productivity. Training on the computer system (Infinity Telephone Agent through Amtelco)

--- Troubleshooting basic computer problems that may arise. And some employee scheduling & interview experience.

Personal References:

Kamilla Reis - (561) 727 -- 4922 Michele Sobel - (561) 603 -- 9466

Sari Acevedo - (954) 263 -- 1900 Joy D'Onofrio - (516) 783 -- 9056

Contact this candidate