Customer Service High School

Emily Jennings

Email: ********@*****-*******.***

Address:

City: Greensboro

State: NC

Zip: 27409

Country: USA

Phone: 336-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Personable and responsible Customer Service Representative with 3 years of experience working in fast-paced environments. Solid team player with great positive attitude. Great with people and with animals, and I enjoy helping others in any way possible.

Educational Background:

High School Dipolma from Western Guilford High School, Greensboro NC 1/2001 to 6/2010 (High School Diploma)

Job History / Details:

Professional Overview

Personable and responsible Customer Service Representative with 3 years of experience working in fast-paced environments. Solid team player with great positive attitude. Great with people and with animals, and I enjoy helping others in any way possible.

Core Qualifications

Adaptability

Conflict resolution

Creative problem solver

Excellent communication skills

Courteous demeanor

Energetic work attitude

Active listening skills

Quick learner

Proficient in cash management

Customer service expert

Multi-line phone talent

Mediation capability

Opening/closing procedures

Critical thinking

Microsoft Office proficiency

Multi-task management

Excellent work ethic

Perfectionist

Telephone inquiries

Skills and Accomplishments

Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions.

Assisted customers over the phone regarding store operations, product, promotions and orders.

Winner of the Papa John's Up-Selling Contest in 2009.

Quality Communication

Interacted with many customers throughout my employment history.

Assisted customers and maintained a positive environment in my previous workplaces.

Education

2010 Western Guilford High School Greensboro, NC

High School Diploma High School Diploma

Graduated Cum Laude, 3.5 GPA.

Experience

August 2012 to August 2012

Pet Innovation Greensboro, NC

Cashier and Store Cleaner

Worked directly with customers and assisted them in finding the best and/or most acceptable product(s) for their pet or animal.

Cleaned the store whenever there were no customers.

Made sure that every customer received satisfactory treatment and ensured that all of their needs were met.

Researched products sold in the store to better assist customers.

February 2012 to May 2012

Guilford County Animal Shelter Greensboro, NC

Customer Service Representative (Full Time)

Earned management trust by responsibly opening and closing shelter.

Operated a cash register, which I was responsible for balancing and maintaining throughout the shelter's business hours.

Answered questions in person and via telephone regarding animals and services, by maintaining knowledge of current events and information about the shelter.

Processed adoptions and other animal transactions using PetPoint Animal Management System, as well as generated inventory reports in Excel, maintaining a 100 percentage accuracy rate.

Cross-trained and provided back-up for other areas of the shelter when needed.

Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

Maintained cleanliness and presentation of front lobby, employee and customer bathrooms, and front desk area.

Guaranteed positive customer experiences and resolved many customer complaints.

Developed reputation as an efficient service provider with high levels of accuracy.

Kept abreast of rapidly evolving technology.

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