Customer Service High School
Resume:
Angela Stovall
Email: ********@***********.***
Address:
City: Indianapolis
State: IN
Zip: 46254
Country: USA
Phone: 317-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Exceptional interpersonal and communication skills; effective relationships with people from diverse cultures in working to integrate programs in meeting community needs. > Delegate duties and responsibilities > Detailed-oriented > Maintained confidentiality of records >Excellent data entry skills > Managed offshore and domestic sites > Performed management training > Excellent telecommunications skills > Excellent customer service skills
Educational Background:
High School Dipolma from Brownstown Central High School, Brownstown IN 1/2001 to 5/1990 (General)
Job History / Details:
Summary
Exceptional interpersonal and communication skills; effective relationships with people from diverse cultures in working to integrate programs in meeting community needs.
> Delegate duties and responsibilities
> Detailed-oriented
> Maintained confidentiality of records
>Excellent data entry skills
> Managed offshore and domestic sites
> Performed management training
> Excellent telecommunications skills
> Excellent customer service skills
Highlights
Supervised 4 locations(offshore & domestic)
developed filing system for institutional research director
office Administration
Event planning
conduct staff meetings
Microsoft Word, Excel, Power point and Outlook
Phone skills contacting administrators
Experience
August 2008 to October 2012
Teleservices Direct Indianapolis, IN
Director of Quality
Ensure excellent client contact
Ensured subordinates maintained working budgets
Ensured quality and productivity of the call center operations organization
Responsible for driving successful results of critical metrics to ensure performance with required accuracy, completeness, compliance and consistency.
Maintain required staffing that is appropriately trained and qualified to deliver successful results and consistent performance. Replace staff that does not support the efforts and goals of the center or company.
training and development of direct reports. Includes developing, coordinating, communicating and training staff members on program or product changes.
Maximize employees satisfaction through effective use of incentives and recognition.
Communicate serious issues, problems, identified operational trends, or client issues to all appropriate company management.
Interface with operations staff to implement client programs.
Work with various internal departments to identify, resolve, track and trend any problems and/or opportunities.
Recommend, review and assist with implementing process improvement efforts.
Review feedback on monitoring sessions and assist staff and operations management to ensure all needed corrective actions are taken.
Assist with client visits, including coordination of monitoring sessions and audits.
June 2005 to August 2008
Teleservices Direct Indianapolis, IN
Call Center Director
Transferred to Evansville IN 2007 - 2007
Relocation to Kingston Jamaica 2007 - 2008
December 2004 to June 2005
Teleservices Direct Indianapolis, IN
Assistance Call Center Manager
November 2003 to December 2004
Teleservices Direct Indianapolis, IN
Call Center Operations Supervisor
October 1999 to November 2003
Teleservices Direct Indianapolis, IN
Quality Manager
August 1995 to October 1999
Teleservices Direct Indianapolis, IN
Quality Supervisor
May 1995 to August 1996
Teleservices Direct Indianapolis, IN
Quality Control Data Entry
December 1994 to May 1995
Teleservices Direct Indianapolis, IN
Teleservice Representative
Education
1990 Brownstown Central High School Brownstown, IN
GED General
References
Dave Smith
Chief Operating Officer
Teleservices Direct
5305 Lakeview Pkwy S. Dr.
Indianapolis IN 46268
Office: 317-***-**** x 112
Cell : 317-***-****
1994 - 2012
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