Customer Service Manager

Susan A. Pratt

Email: ********@**************.***

Address:

City: Crofton

State: MD

Zip: 21114

Country: USA

Phone: 410-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Manager of the Household Goods Section of a centralized Government employee relocation program with 14 years in a fast-paced, customer service oriented environment. I am excellent at remaining professional and personable under pressure and used to working with minimal supervision, making decisions and resolving issues quickly, while simultaneously meeting deadlines for a variety of tasks. I have very high customer service standards, excellent negotiating talent, and superior written and verbal communication skills.

Educational Background:

High School Dipolma from University of Maryland, College Park MD 1/2001 to 5/1988 (Business/Pesonnel & Labor Relations)

Job History / Details:

Career Overview

Dedicated professional with 20 years administrative experience in local government, legal, and insurance environments. Adept at managing complex projects and meeting strict deadlines. Resolve customer issues quickly and negotiate pricing with vendors to reduce operational costs. Work well with diverse teams.

Work Experience

February 1998 to Current

Federal Bureau of Prisons Annapolis Junction, MD

Supervisory Traffic Management Specialist/Manager, Household Goods Program

Accounting Technician, 1991-1998

January 1984 to February 1988

Manpower Temporary Services

Administrative Assistant/Secretary

Completed multiple assignments for various companies.

March 1985 to February 1986

Doug Schenker, Attorney at Law

Legal Secretary, Part-time

February 1988 to February 1989

Nationwide Insurance

Claims Adjuster

Word Processing Department, 1984-1986

Educational Background

University of Maryland,

Bachelor of Science in Business/Personnel & Labor Relations

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