Customer Service High School

Matthew Ayer

Email: ********@**-*******.***

Address:

City: Myrtle Beach

State: SC

Zip: 29579

Country: USA

Phone: 270-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

High-energy Manager successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth. Training and developing staff to reach company goals and industry leaders.

Educational Background:

High School Dipolma from Apollo High School, Owensboro KY 1/2001 to 6/1999 (General Education)

High School Dipolma from Eastern Kentucky University, Owensboro KY 1/2001 to 10/2012

Job History / Details:

Executive Summary

High-energy Manager successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth. Training and developing staff to reach company goals and industry leaders.

Core Qualifications

Staff training/development

Efficient multi-tasker

Sound judgment

Fast learner

Service quality improvement

Facility Management

Problem Resolution

Inventory Control

Customer Relations

Team Building

Computer-savvy

Calm under pressure

Team Player

Supervision and training

Employee scheduling

Performance Evaluations

Hard worker

Team Leadership

Organizational skills

Professional Experience

March 2003 to March 2005

Ruby Tuesdays North Myrtle Beach, Sc

Server

Worked as a high volume server giving great customer service on a daily basis

May 2009 to Current

Joe's Crab Shack North Myrtle Beach, Sc

Manager

Got a promotion into management in a high volume restaurant. Ensured great customer service to every guest on a daily basis. Ran productive shifts while controlling labor and food cost. Conducted both food and bar inventory on a weekly basis. Trained staff in my restaurant as well as other restaurants in our region. Made server, host and bar schedules. Kept staff motivated to provide great service on a daily basis. Handle both guest and staff issues in a professional manner.

March 2005 to May 2009

Joe's Crab Shack North Myrtle Beach, Sc

Sever/Bartender

Worked as both a server and Bartender in high volume giving great service and drinks on a daily basis

Education

1999 Apollo High School Owensboro, Ky

High School Diploma General Education

Eastern Kentucky University Richmond, Ky

General Education

Affiliations

ServSafe certification

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