Waldine Cyprien

Email: abpad7@r.postjobfree.com

Address:

City: Marco Island

State: FL

Zip: 34145

Country: USA

Phone: 239-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Hard-working Associate with a dedication to customer satisfaction and superior service. Customer service Coordinator dedicated to effective team management and customer satisfaction. Bilingual Front Office Coordinator with experience in a private medical office.

Educational Background:

High School Dipolma from Edison State College, Ft Myers FL 1/2001 to 10/2012 (Science)

High School Dipolma from Lely High School, Ft Myers FL 1/2001 to 10/2012

Job History / Details:

Summary

Hard-working Hostess with a dedication to customer satisfaction and superior service.

Customer service Coordinator dedicated to effective team management and customer satisfaction.

Bilingual Front Office Coordinator with experience in a private medical office.

Highlights

Adherence to high customer service standards

Skilled multi-tasker

Customer-focused

Experience

April 2011 to 10/25/2012 12:00:00 AM

Marco Island Marriott Resort Marco Island, FL

Hostess

-Increased customer attendance by providing fast and friendly service.

-Greeted each customer with friendly eye contact.

-Greeted guests and sat them at tables or in waiting areas.

-Informed patrons of establishment specialties and features.

November 2009 to April 2011

Hilton Hotel Marco Island, FL

Spa Coordinator

-Greeted customers and ascertained customers' needs.

-Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.

-Achieved high customer satisfaction for Spa services.

-Collaborated with other departments to ensure the delivery of efficient, high-quality service.

-Consistently recognized by management for providing superior customer service.

-Investigated and resolved customer inquiries and complaints in an empathetic manner.

-Adhered to all confidentiality requirements at all times.

-Successfully managed the activities of team members in the spa.

May 2008 to February 2009

Bayshore Chiropractor Naples, FL

Front Desk Coordinator

-Effectively managed a high-volume of inbound and outbound customer calls.

-Collected customer feedback and made process changes to exceed customer satisfaction goals.

-Answered a constant flow of customer calls.

-Made reasonable procedure exceptions to accommodate unusual customer requests.

-Addressed and resolved customer product complaints empathetically and professionally.

-Provided accurate and appropriate information in response to customer inquiries.

-Defused volatile customer situations calmly and courteously.

-Updated patient financial information to guarantee accuracy.

-Treated all patients, their families, visitors, peers, staff and providers in a pleasant and courteous manner.

-Recorded and filed patient data and medical records.

-Professionally and courteously verified appointment times with patients.

Accomplishments

Customer Follow-up

Ensured that customers were satisfied with products and services by doing follow-up calls.

Customer Service

Consistently received positive feedback from customers and created repeat business by developing long-term relationships with customers.

Handled customers complaints while maintaining a positive attitude towards all customers.

Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions.

Assisted customers over the phone regarding office operations, product and services.

Telephone Service

Professionally processed 80 calls per day, providing information and service to ensure customer satisfaction.

Consistently commended by superiors for resolving volatile customer issues.

Education

2 Edison State College Ft Myers, FL

Associate of Science Science

4 Lely High School Naples, FL

High School Diploma High School Education

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