Customer Service Sales

JOSE A JIMENEZ

Email: ********@**-********-********.***

Address:

City: Livermore

State: CA

Zip: 94550

Country: USA

Phone: 925-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

To obtain a position with the Coca Cola Company. Friendly Sales Associate adept at working in diverse retail and customer service environments.

Educational Background:

High School Dipolma from Heald College, Concord CA 1/2001 to 10/2011 (Information Technology (IT) and Network Security)

Job History / Details:

Career Overview

To obtain a position with the Coca Cola Company. Friendly Sales Associate adept at working in diverse retail and customer service environments.

Core Strengths

Exceptional communication skills

Fast learner

Listening skills

Strong organizational skills

Accomplishments

Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Work Experience

2009 to Current

Tri-Valley Smog Test Only Livermore, CA

Certified Smog Technician

Diagnose and Smog vehicles for the State of California Update records with DMV for registration purposes Allocated inventory and manage supplies Train and develop employees Provide scalable solutions to problems as they arise.

July 2011 to October 2011

Nor-Cal Hobbies Union City, CA

Systems Administrator Intern

Partition and organize hard drives, increasing efficiency across entire system Perform system updates and maintenance of service packs, antivirus software, and secured firewalls Configure wireless network communication using TCP/IP protocols Establish connection between NAS (Network Attached Storage) device and client server, enabling access to various business applications Created customized "Special Orders" business application using Microsoft Excel and Microsoft Access - has since been implemented as a standard for the business Troubleshoot various devices Led efforts to reduce overall circuits within the facility.

Educational Background

Present Heald College Concord, CA

A.A.S Information Technology (IT) and Network Security

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