Customer Service Representative

Kittie Cross

Email: abpabc@r.postjobfree.com

Address:

City: Augusta

State: GA

Zip: 30904

Country: USA

Phone: 706-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Educational Background:

High School Dipolma from Augusta Technical College, Thomson GA 1/2001 to 4/2010 (GED)

Job History / Details:

Career Overview

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Core Strengths

Punctual

Multi-line phone usage

Sharp problem solver

Fast learner

Work Experience

March 2011 to Current

Holiday Inn Augusta, GA

Front Desk Agent

Ensured superior customer experience by addressing guest concerns, demonstrating empathy and resolving problems on the spot. Received multiple reviews acknowledging my level of dedication to excellent customer service. Built long-term guest relationships. Maintained positive attitude to make our guest's stay memorable and pleasant. Responsible for calling guest's room in a timely manner and guaranteeing high level of customer service. Asked open-ended questions to assess guest needs. Expressed appreciation and invited guest to return to the hotel. Investigated and resolved guest's inquiries and complaints in a timely and empathetic manner. Successfully trained two other front dest agents.

January 2011 to May 2011

Domino's Thomson, Ga

Driver

Greeted customers entering the store to ascertain what each customer wanted or needed. Got orders to houses in timely manner.

Educational Background

2010 Augusta Technical College Thomson, GA

GED

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