Technical Support Years Experience
Resume:
MEHUL PATEL
**** *** ****** **** 613-***-****
BELLEVILLE, ON K8P 4N4 *********@*****.***
EXPERIENCED INFORMATION TECHNOLOGY PROFESSIONAL
8+ years of experience building, imaging and troubleshooting Windows compatible computer
systems on server-client network. Extensive experience in networking and intranetworking
installation and management, maintenance and administration of connectivity and operation for
Windows All OS and 2000/2003 Server System, Linux and Novell Netware 5 Server on
LAN/WAN Network. E-mail and Internet base system administration and PC troubleshooting.
Also having experience and knowledge in Windows, Linux and Oracle database server
installation and administration. Several years experience in project/program management,
computer training, system analysis and design, customer relations and operations management.
Proficiency in all Windows All OS, Red Hat Linux (Fedora) and Microsoft Office 2007/2010. Also
have 3 years experience in programming solutions focused on Visual Basic, C, C++, FoxPro and
Oracle, SQL Server.
SOFT SKILLS
Positive attitude with excellent communication skills
Meets deadlines and works well under pressure
Strong interpersonal, organizational, problem solving and multi -tasking skills
Confident, dependable and hard working with a creative, innovative and a attentive mindset
Enjoy the challenges of working with a wide variety of people
Have a strong desire to learn continually and grow professionally
CompTIA A+ IT Technician May 2009
MCSE Dec 2000
PROFESSIONAL EXPERIENCE
PC/Network Technical Support (Full Time) 05/2010 08/2011
Sapphire (IBM AVAYA), Belleville, ON
Troubleshooting technical problem for various window based desktop and laptops
Installation, Repairing, Imaging/Ghosting and Troubleshooting for Break-down Laptop &
Desktop PC and parts Support through HPSM ticket and Manufacturer order system.
Handling basic network support for communication and connection issue with local and global
servers for sites and applications
Computer Technical Support Geek Squad CIA (Part Time) 12/2008 present
Best Buy, Belleville, ON
Solve technical problems for Computer products and peripherals
Installation, Repairing, Imaging/Ghosting and Troubleshooting fox Break Down Laptop &
Desktop Windows/Mac PC and parts
Offer and advice customer products as per their needs and requirements
mehul
MEHUL PATEL
1008 191 PALMER ROAD 613-***-****
BELLEVILLE, ON K8P 4N4 *********@*****.***
Technical Support (after hours on Call) 2009 2011
Kelly Services (IBM IMAC Division)
Help Senior technical person for PC setup from IBM
Imaging/Ghosting unites and replacing old part or unit with new one with printer and other
peripherals
Done several project till date at various location in Belleville and area
Technical Support HP Inkjet Windows 02/2008 05/2010
STREAM Global Services, Belleville, ON
Solve technical problems for HP products like Printer, Laptop and Desktop
Research technical problems and their soluti on using state-of-the-art contact center tools
Place order for products and offering suggestions to the customers as per their needs
Learn valuable technical knowledge and problem solving skill
Computer Operator 01/2008 02/2008
Nike Canada, Toronto, ON
Data entry for carton items
Handling scanning and labeling on cartons
Assembling and checking item as per required in order from system
Computer Technical Assistant 01/2006 10/2007
S G M College of Management and IT, Gujarat, India
Set-up computer labs having systems with Windows/Linux/Novell servers
Install, administrate and Imaging, Repairing of Windows, Oracle & Linux server
Keep update and maintain all types of software and hardware
Take students practical sessions for programming languages like C, C++, FoxPro, VB, Java,
Oracle, Web Development and Programming, Internet Technology and E -commerce
Guide final year students for their project work and assignment
Software Developer/Computer Programmer 06/2000 12/2005
V P & R P T P Science College, Gujarat, India
Write, modify, integrate computer code for microcomputer & mainframe software application
Operate system-level and communication software, data processing application
Identify and resolve technical problems and processes
Research and evaluate a variety of software
Maintain and modify existing computer programs as per required
Prepare reports, manuals and other documents on the status, operation of software
mehul
MEHUL PATEL
1008 191 PALMER ROAD 613-***-****
BELLEVILLE, ON K8P 4N4 *********@*****.***
EDUCATION
Master in Computer Application (MCA) June-2003
Indira Gandhi National Open University, New Delhi, India
Diploma in Computer Application (PGDCA) April-2000
Sardar Patel University, Vallabh Vidyanagar, Gujarat, India
Bachelor in Science in Computer Science (B.Sc.-CS) April-1999
Sardar Patel University, Vallabh Vidyanagar, Gujarat, India
ACHIEVEMENTS
MCSE and CompTIA Certified studying on MCITP
Achieved certificate of Computer Programmer and Knowledge Worker from Brainbench.com
Awarded a gold medal from Sardar Patel University having highest score in Post graduation
Secured an overall 6 bands in the IELTS exam
During Master studies, completed Student Registration System in FoxPro and Employee
Payroll System in Visual Basic with Oracle, MS Access
Reference available upon request
mehul
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