Sales Service

rafael rodriguez

Email: ********@**************.***

Address:

City: charlotte

State: NC

Zip: 28273

Country: USA

Phone: 347-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Dynamic and highly knowledgeable about FOH and BOH restaurant operations. Talented in creating a warm, friendly welcoming atmosphere for both patrons and co-workers.

Educational Background:

High School Dipolma from edgmere h.s., Queens NY 1/2001 to 2/2002 (ged course)

Job History / Details:

Summary

Dynamic and highly knowledgeable about FOH and BOH restaurant operations. Talented in creating a warm, friendly welcoming atmosphere for both patrons and co-workers.

Highlights

Point of Sale (POS) system operation

Highly responsible and reliable

Works well under pressure

Extensive hospitality background

Trained in liquor, wine and food service

High-volume dining

Upbeat, outgoing and positive

Master of sales techniques

Accomplishments

Awarded "Outstanding Employee" in 2007.Generated an increase in wine sales by making appropriate food-pairing suggestions to guests.

Experience

November 2011 to February 2012

dallas bbq restaurant bronx, n.y

Wait and Floor Staff

Assisted guests with making menu choices in an informative and helpful fashion.Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.Delivered exceptional service by greeting and serving customers in a timely, friendly manner.Appropriately suggested additional items to customers to increase restaurant sales.Promptly served all food courses and alcoholic beverages to guests. Answered questions about menu selections and made recommendations when requested. Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.Regularly checked on guests to ensure satisfaction with each food course and beverages. Managed closing duties, including restocking items and reconciliation of the cash drawer.

February 2006 to October 2011

applebees bar and neighborhood yonkers, n.y.

server

Assisted guests with making menu choices in an informative and helpful fashion.Delivered exceptional service by greeting and serving customers in a timely, friendly manner.Promptly served all food courses and alcoholic beverages to guests. Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.Regularly checked on guests to ensure satisfaction with each food course and beverages. Skillfully anticipated and addressed guests' service needs.Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests' expectations.Routinely cleaned table linens, table settings, glassware, windowsills, carpets, counters, floors, storage areas and service refrigerators.Demonstrated awareness of liability issues and the law by confirming legal drinking age and discontinuing service to intoxicated guests.Prepared food tableside, including carving meats, boning fish and fowl and preparing flaming dishes.Maintained a professional tone of voice and words at all times, including during peak rush hours.Facilitated prompt and accurate seating and service of all guests.Assisted servers and dining room hosts and quickly responded to guests' needs.

March 2000 to December 2004

nueva vida humacao, p.r

cook

Systematically tasted and smelled all prepared dishes, and observed color, texture and garnishes.Expertly estimated staffing needs and adjusted hourly schedules in accordance with demand patterns, budget and local labor laws.Effectively managed and assisted kitchen staff in producing food for banquets, catered events and member dining areas.Consistently kept a clean and safe environment by adhering to all federal, state and local sanitation and safety requirements.Ensured smooth kitchen operation by overseeing daily product inventory, purchasing and receiving.Followed proper food handling methods and maintained correct temperature of all food products.Established and maintained open, collaborative relationships with the kitchen team.Prepared healthy, enjoyable breakfasts and dinners for diners.Regularly developed new recipes in accordance with consumer tastes, nutritional needs, and budgetary considerations.Set up and performed initial prep work for food items such as soups, sauces and salads.

Education

2002 edgmere h.s. queens, n.y.

GED

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