Project Manager Customer Service

William H. Wilson

Implementation Support Specialist

**** ****** **

Charlotte, NC 28203

E-Mail **********@*****.*** Cell: 980-***-****

Objective:

I am seeking an Implementation Support Specialist role that will provide on-site user support for

implementation of health IT systems in clinical and public health settings. This will provide support

services, above and beyond what is provided by the vendor, to be sure the technology functions

properly and is configured to meet the needs of the redesigned practice workflow.

Career Summary:

15 years experience in Cobol/RPG application development, enhancements, and

support. Over 30 years of IT experience.

15 years administrative and development experience on Mainframe and AS/400

platforms.

Proven professional career progression as Developer, Project Leader, Program ming

Coordinator, and DP Manager

Personal Profile:

Deliver results on target, with efficient processing, increased productivity, data integrity,

and user satisfaction

Dedicated and highly motivated; a quick study who takes ownership of projects

Skilled in management of full project life cycle; concept through implementation

W ell structured and comfortable functioning in a virtual environment, both independently

and in teams

Self-disciplined with attention to detail; able to prioritize and handle multiple

responsibilities

W ell organized job and change control, exhibiting project management disciplines

Strong written and oral communication skills.

Qualifications:

Technical Skills:

Application Development (RPG, COBOL, VB, MS ACCESS)

Database Development (SQL, Access)

Hardware:

IBM Mainframes

Personal Computers

IBM AS/400

Application Software:

Financial Applications (A/P, A/R)

Sales Applications (Credit, Order Entry, Scheduling, Invoicing)

Inventory Management, Field Services (Dispatching, Equipment Management)

W arehouse Distribution

Field Service Management

-1-

Professional Experience:

February 2011 Campaign Treasurer

To Current

As campaign Treasurer for the Charlotte City Council responsible for tracking and

accounting for campaign expenditures and expense in accordance with the

Mecklenburg Board of Elections. This position required the completion of a certificate

program in the use of State Campaign Financing.

June 2006 Entrepreneur

To July 2011

As owner/manger developed an ice cream franchise which included Busness Plan,

Construction site development and initial store opening. Responsible for Payroll,

Accounting, Order Processing, General maintenance and manage 15 employees. I

was also responsible for Marketing and Customer Service.

February 2008 Contractor TEK Systems

to October 2008

Assigned to CGI as a Technical Lead/Technical Project Manager. Responsible for

technical project management and coordination of offshore resources. Worked closely

with the clients to define business requirements and implementation specifications. I

also performed client training and implementation.

October 1976 Bank of America

to September 2007

Software Quality Assurance Associate

Responsible for software quality for Bank of America s Finance Technology

department. Coach and mentor software professionals in the use of the Standard

Software Process.

Software maintenance process instructor.

Conducted software quality audits ensuring that projects and application adhered to

the standard software process.

Assisted in the development of new software quality processes.

Participated in Bank of America s CMM (Capability Maturity Model) assessments.

Worked closely with project managers in the use of the software development life

cycle.

Education:

Stillman College, Tuscaloosa, Alabama

Bachelor of Arts in Education

CERTIFICATION/LICENSE:

HITPro - Implementation Support Specialist

MEMBERSHIP:

AHIMA American Health Information Management Association

-2-

Contact this candidate