Manager Customer Service

Aracely Ramos

Email: ********@***********.***

Address:

City: Richmond

State: TX

Zip: 77407

Country: USA

Phone: 832-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

High-energy Manager successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth.

Educational Background:

High School Dipolma from University of Houston, Houston TX 1/2001 to 11/2012 (Business Management)

Job History / Details:

Summary

High-energy Manager successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth.

Highlights

Staff training/development

Consistently meet goals

Efficient multi-tasker

Skilled negotiator

Sound judgment

Calm under pressure

Complex problem solving

Detail oriented

Bilingual

Communication Skills

Leader

Experience

March 2010 to Current

US Imaging Stafford, TX

Personal Injury Supervisor

Managed team of eight professionals whose primary responsibility was billing personal injury claims to attorneys, workers compensation carriers, and auto liability carriers. Surpassed revenue goals in four consecutive quarters. Identified and Implemented new processes which led to in excess of 100 percentage revenue increase.

November 2009 to February 2010

For Your Smiles Only Houston, TX

Director of Operations

Monitored the daily activities of 20 customer service representatives and two managers. Developed and implemented programs to maximize revenue while maintaining customer satisfaction.

February 2007 to October 2010

Stuart Allan and Associates Houston, TX

Director of Operations

Successfully supervised 22 subrogation collectors as well as two managers. Implemented new procedures which increased revenue in excess of 200 percentage within 60 days. Trained new employees and coached current employees which led to increased team work within the branch. Primary focus was on 3rd party liability claims involving auto and commercial claims.

January 2006 to February 2007

Crim Law Firm Houston, TX

Case Manager

Managed personal injury cases from sign up of new client, assisting in processing auto damage claim, assisting in medical care, and preparation of demand. Responsible for Final Accounting of all settlements.

March 2005 to January 2006

Universal Fidelity Houston, TX

Subrogation Manager

Managed a team whose primary responsibility was the processing of auto and commercial claims. Implemented letter program which led to an increase of revenue within 90 days.

Education

2014 University of Houston Houston, TX

BBA Business Management

Expected date of Graduation May 2014

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