Customer Service High School

Billy McBay

Email: *********@********.***

Address: **** *. ******** **.

City: Broken Arrow

State: OK

Zip: 74012

Country: USA

Phone: 918-***-****

Skill Level: Experienced

Salary Range: $49,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Billy Ray McBay

1824 W. Honolulu St., Broken Arrow, OK 74012

Home 918-***-****, Cellular 918-***-****, *********@********.***

Summary

I have spent most of my adult life working for the same company. This company is a very well known and respected leader in data communications. I hope to now use that experience and training to help in solving issues with new customers. I have extensive training on Dell desktop and laptop devices. I am also trained on Dell Server and Storage hardware. I am also certified on IBM and LENOVO desktop and laptop devices. Training also involves work on HUGHES and HughesNet satellite networks including major business and consumer markets.

Objective

Provide customer service satisfaction by using knowledge and patience. I will do everything I can to insure customer is satisfied and that the fix is explained to the customer.

Experience

World Wide Technical Services, Tulsa, OK

WWTS lll, 1980 to 2012

Assembled and installed communication equipment, such as data communication lines and equipment, computer systems, and antennas, using hand tools. Repaired, replaced, and adjusted defective components. Cleaned and maintained tools, test equipment, and motor vehicle. Communicated with base, using telephone to receive instructions and technical advise, and to report unauthorized use of equipment. Demonstrated equipment and instructed customer in use of equipment. Planned layout and installation of data communications equipment. Adjusted and modified equipment in accordance with customer request and to enhance performance of equipment. Performed hardware and software support and installation. Participated in field installations, engineering and customer support. Diagnosed hardware problems with modems, printers, cables, or telephones. Performed in-home repair of computer systems and related equipment by removing and replacing components or reconfiguring and restoring systems. Performed troubleshooting of computer systems and related equipment. Performed software and mechanical upgrades. Performed in-home setup of computer systems and related equipment. Investigated and resolved computer software and hardware problems. Assisted management and other company employees in solving computer related problems. Assisted users, and gave training in installed systems and programs. Assisted with special projects such as network cabling. Replaced and upgraded motherboards, CD-ROMs, and hard drives.

Certificates of Achievement

*, 1981

CBT for Lenovo for desktop's and laptops

CBT for IBM desktop's and laptops

DELL standup class for Dell Servers and Storage

Standup class for HUGHES Enterprise and consumer HughesNet systems

Military Service

United States Air Force, Andrews AFB

Tech Control, Telecommunications, 1974 to 1980

I was a member in the USAF for 6 years, stationed at Tinker AFB, Mt. Vergine, Italy and at Andrews AFB.

Education

Associate of Arts, Communications, 1974

Northern Oklahoma College, Tonkawa, OK

GPA: 3.1, Major GPA: 4.0

Graduated after two yrs. I was President of my dorm and Vice President of my freshman class. I was on the college baseball team

High school Diploma

Enid High School, Enid, OK.

Contact this candidate