Quality Assurance Project
Resume:
Sheena Thompson
Email: *********@********.***
Address: **** ***** **** *****
City: Columbia
State: SC
Zip: 29223
Country: USA
Phone: 803-***-****
Skill Level: Management
Salary Range: $85,000
Willing to Relocate
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
SHEENA A THOMPSON
1133 Rabon Pond Drive
Columbia, SC 29223
*********@********.***
803-***-**** Mobile
Communication Liaison * Content Development * Process Analysis * Support * User Documentation * Quality Assurance Strategies * Project Management * Industry Research * Vision and Scope * Business Analysis
Resourceful and dynamic professional with experience in; Business Analysis, Quality Assurance and Project Management. Skillful developer of strategic practices that continually surpass expectations. In-depth program/project management experience from inception to implementation through team participation and leadership skills. At ease with budget limitations, deadlines and high pressure situations. Strong ability to influence thinking, form strategic alliances and build consensus. Available for travel and relocation if necessary.
SOFTWARE:
MS Office: (Project, Visio, Excel, PowerPoint, Word, Outlook), Sharepoint
OPERATING SYSTEMS: Windows (98, NT, 2000, XP, 7), UNIX
PROFESSIONAL EXPERIENCE
GENERAL INFORMATION SERVICES - CHAPIN, SC
PROJECT MANAGER
2011 - Present
Execute and maintain project management processes and disciplines in the area of: program schedule and quality management, communications management, human resource management, cost management, procurement management, risk/issue management and change management. Mentor staff in methodology and consulting excellence and encourage best practice in project management and project planning. Determine feasibility and prioritization of projects based on revenue, complexity and return on investment.
Notable Accomplishments
* Fully document the various processes of the Implementation Department using Visio flowcharts
* Assess and analyze the processes of the Implementation Department and provide solutions to streamline activities and eliminate bottlenecks/inefficiencies
* Compile departmental statistics for active accounts on a weekly basis and present to executive management
* Ensure and manage the successful implementation of accounts for multiple fortune 500 companies
ACCENTURE - DUCK CREEK TECHNOLOGIES - COLUMBIA, SC
QUALITY ASSURANCE SUPERVISOR
2008 - 2011
Wrote test plans that adhered to company standards. Responded to internal and external project inquiries as it pertained to Quality Assurance. Managed the building and executing of queries to extract project data for testing. Managed, planned and tested base functionality of the product. Composed automation scripts, addressed project priorities / data verification points. Navigated through various back-end directories and executed batch processes. Initiated quality assurance strategies, including improved testing procedures.
Notable Accomplishments
* Managed multiple employee`s projects across product lines
* Conducted detailed training for new hires and new team members for the billing project.
* Established a presence as the subject matter expert in Quality Assurance for the billing project.
DUCK CREEK TECHNOLOGIES - COLUMBIA, SC
BUSINESS ANALYST
2007 - 2008 (promoted internally)
Documented business requirements for clients and managed system workflow designs using Visio. Strategized project scoping, specifications and clearly communicated the projects roadmap. Clarified client requirements, business needs and project objectives; conducted business analysis, project assessment and feasibility determination. Coordinated work of co-workers to meet deadlines, budgets and client demands.
Notable Accomplishments
* Developed and launched new billing product. Identified opportunities, researched industry practices, collaborated with developers and created designs, workflows that aided in the launch of a new product into the market that increased company revenue by $10M.
* Conducted end-user training and developed training documents
* Promoted from Business Analyst to Quality Assurance Supervisor
COMPUTER SCIENCES CORPORATION - BLYTHEWOOD, SC
BUSINESS ANALYST / CONSULTANT
2006 - 2007
Business liaison assigned to manage communication and coordinate activities for the project`s stakeholders. Analyzed corporate business processes to develop customized solutions, reduce costs and improve performance within a given budget. Led planning meetings, analysis development, test inspections and other project meetings throughout the project`s life cycle. Conducted interviews and developed business cases to implement process changes, developed training materials and instructed clients on new processes and procedures.
Notable Accomplishments
* Played key role in design and execution of 60-day implementation model to capture, design and develop requirements in an interactive development life cycle whose goal was to reduce lead-time by fifty percent.
QUALIFICATIONS
Excellent interpersonal skills to interact with clients and team-members to include oral and written communication * Ability to lead and work in a team environment * Exceptional analytical and organizational skills * Strong work ethic and proven ability to multi-task and excel in high pressure situations * Ability to learn new concepts quickly and effectively transfer knowledge.
EDUCATION
University of South Carolina, Moore School of Business, Columbia, SC
Master of Science in Business Administration
Graduation Date: May 2011
University of South Carolina, Moore School of Business, Columbia, SC
Bachelor of Science in Business Administration
Major: Finance and Management
Directed Studies: Technical Support and Training Management
Graduation Date: May 2005
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