Management Quality Assurance

Clifton Heron

Email: *********@********.***

Address: *** ********** ****

City: Bridgewater

State: NJ

Zip: 08807

Country: USA

Phone: 908-***-****

Skill Level: Experienced

Salary Range: $60,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Clifton Heron

Page Two

Clifton Heron

486 Vanderveer Road Bridgewater, NJ 08807 908-***-**** *********@********.***

Network & Telecom & Operations

Technically sophisticated Senior level networking professional, offering career spanning experience with state of the art Telecommunication and Data Network Systems.

Hands-on expertise with major infrastructure builds, installations, and upgrades, coupled with a background in Data Center Operations and systems management. Advanced experience providing 24x7x365 support and troubleshooting to leading-edge and legacy telecommunication and network systems; demonstrated analytical talents leveraged to assess root causes and speed resolution. Strong understanding of industry standards and regulations. Proven success facilitating communications between clients, telecom service providers and internal staff.

Areas of Expertise

LAN/WAN/VPN Engineering

Data Center Operations

Performance Reporting

DS0 Circuit Installation & Repair

Vendor Management

IT Service Management (ITSM)

End-to-end Testing & Verification

System Upgrades & Support

Scheduled & Ad Hoc Maintenance

Rack-mount Modem Configuration

Circuit / Latency Issue Resolution

IT Infrastructure Library (ITIL)

Technical Proficiencies

Protocols & Circuits: TCP/IP, DLCI, SNMP, SMTP, SDLC, HDLC; T1, T3, E1, DS3, DS3c, OC3, OC12, OC48, SONET

Hardware:

Channel Banks, Bay Routers, Cisco series routers, Solaris/Sun servers, bridges, switches, MPLS, Nortel nodes, Hughes HSPN, AT&T Paradyne, Acculink Nodes, Avanti Mux, Promina Nodes, Dec Servers Vax-4000.

Cisco Catalyst 3750G Switch, H.P. DL 380 Servers, H.P. MSA-2012i Raid / SAN drives

Software & Tools:

MS Office (Word, Outlook), Seibel, Citrix, Tivoli, Peregrine, client-focused database systems, HP Data Scopes, Fireberd-209A, T- Berd 211 and various protocol analyzers

Professional Experience

Parsons, Rightech, Alcatel- Lucent

GSM Global System Mobile Lead Telecoms Field Tech. Migration of T-1 circuits to Ethernet, utilizing the 7705-SAR Router, worked with Alcatel-Lucents RITC / Remote Integration Test Center and NFSD / National Field Service Desk to help facilitate the transition over to the Mobile communication network and completing excel reports at the end of the day. 10/1/12

Field WIFI Technician (MSG- Madison Square Garden)

Worked for Right Tech. Consultants / Harris Corp / Madison Square Garden / worked as a Wifi Field Tech. Duties were to Maintain, troubleshoot, map and place line build outs for MSG, new renovations, part of the new building overhaul project. Included high end I.T. infrastructure upgrades, I.P.T.V., VOIP. Placed Wireless 2500 Access Points at specified locations according to blue prints, cabled LAN drops and switch port I.D.s. These devices were preconfigured utilizing Cisco Unified Communication Manager & Cat IOS software. 0 9/29/11 - 10/14/11

MODIS CONSULTING / STAFFING, NY, NJ, PA

Contractor / Lead Technician 05/29/09 08/31/09

Lead technician for Home Depot on site store location. National project designed to upgrade network devices in each store. Accept work assignments with regional lead advisor. Removing old equipment, installing rack mount newly delivered servers, Cisco switches, H.P raid SAN drives and H.P. DL 380 Servers. Worked closely with the SSI Service Support Center in Atlanta G.A., Hewlett Packard NOC network operations, and Home Depots 3rd shift night manager to verify successful activation and completion of network systems before next day store opening.

THOMSON REUTERS, NYC

Sr. Network Technician 1988 2008

Provide network monitoring, troubleshooting, repair, and maintenance supporting delivery of business-critical data communications supporting financial services delivery in full compliance with service-level agreements and company standards for excellence. Coordinate testing with telecommunications carriers during upgrade, enhancement, and expansion projects. Processed and tracked change requests. Facilitate communications with third-party vendors and Customer Resource Management department during global issues remediation with circuits and data communications lines. Provide status reporting to Data Center staff during shift changes enabling seamless workflow transition. Prepare performance reports for senior management.

Key Achievements:

Served as integral resource during installation and build-out of two major Data Centers and supporting infrastructure for services in New York City.

Supported broad range of network system upgrades, corporate policy changes, and systems implementations.

Earned praise from high-profile client MCI for professionalism, responsiveness, and technical expertise during major issues troubleshooting.

Established strong proficiencies in incident and problem management, capacity planning, organizational change management, release management, continuing process improvement, and infrastructure planning through training in ITIL Foundation practices.

Installed/Repaired DS0 circuits Both primary and B/U lines for Traders/Dealing clients

Repaired/Test/Configured Rack Mount Modems T1.5 Model 3030 / 3060

Test and Verified new circuit orders, Turn ups for T1 circuits, with Telco Provisions

Performed end to end testing with Cisco 7200 7300 Series Routers, loop back testing and configured Cisco switches and Routers.

Worked on Telenex Matrix Switch connections, restoring normal circuit and equipment paths

Utilizing HP, T-Berd/Fire-Berd test equipment performing end to end to the Central Office C O and beyond to customer premise equipment / C.P.E.

Utilized Net-view and NMS, to trace and Troubleshoot DLCI, ATM, Frame Relay links Test and troubleshoot LAN Bridge links

Worked with major central office Carriers finding circuit resolutions and latency issues.

Repaired many receded/pushed in pins on V.35 cables. Used the wire rap tools to Tip & Ring on the frames. Used tone oscillators and headsets to find and tone out cables. Used oscilloscopes when performing field service work also.

IMAC experience with Cat6 / Cat5, RJ45, RJ11, 66M BLKs, 110 Vertical / Horizontal patch panels, Fiber patch panel enclosures, BNC and respective cross connect layouts.

Used punch down tools for 66m blocks, matching color codes. Crimped Rj45, Quads, RS232, RJ11s.

Turned up and test new circuits for provisions. Ran 24/48/72 hour Quality Assurance Testing. Placing new circuit orders online. Performed loop back, noise, and error detection on T-1, and DS3 circuits. Analyze threshold decibel measurements on SONET circuits for OC3, OC12, OC48, and OC192 circuits.

Ran, laid, labeled, crimp, troubleshooting pins for Cat5 and Cat6 LAN cables, etc, etc.

Called Telco meets to rectify and troubleshoot circuit issues. Exceptional troubleshooter with years of experience.

Experience with Tivoli / IBM remote client server & statistic performance management. Remote network monitor of client end system log files & operations logs. Remote job scheduling/Access management of Linux, Unix and Windows servers.

Additional experience as Field Engineer II with Citibank in Melville, NY

Education and Training

Data Communications / Telecommunications Analyst Program

New York University, Manhattan, NY

Digital Computer Electronics Program

Technical Career Institute, Manhattan, NY

ITIL Foundation Trained

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