Customer Service Technician

Joshua Hill

Email: ********@****-****.***

Address:

City: Waxahachie

State: TX

Zip: 75165

Country: USA

Phone: 469-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Through much experience in small business I have gained a unique perspective concerning my views of what it takes to be the best employee. I have an owner mentality that guides my every thought and subsequent action. Every task that needs to be done, no matter how seemingly trivial, is an important step towards our ends. When delegation is not possible; it is my duty to make sure that what needs to be done is done. I feel personally responsible to ensure success for those that exhibit faith enough to invest in me.

Educational Background:

High School Dipolma from Ashford University, Clinton IA 1/2001 to 1/2013 (Organizational Management)

Job History / Details:

Summary

Through much experience in small business I have gained a unique perspective concerning my views of what it takes to be the best employee. I have an owner mentality that guides my every thought and subsequent action. Every task that needs to be done, no matter how seemingly trivial, is an important step towards our ends. When delegation is not possible; it is my duty to make sure that what needs to be done is done. I feel personally responsible to ensure success for those that exhibit faith enough to invest in me.

Accomplishments

Helped run a successful veterinary practice from 2004 to 2011 growing the business from a one-doctor practice to a four-doctor practice.

Designed and built an entire hospital computer network.

Maintained excellent customer relations for a start-up Internet service provider during a period of financial stress that inhibited infrastructural growth that could have led to so much customer abandonment that a company declaration of bankruptcy would have been warranted.

Experience

October 2011 to Current

Waxahachie Veterinary Clinic Waxahachie, TX

Veterinary Technician

responsible for all regular duties associated with title in a general practice; including inducing anesthesia, endotracheal intubation, prepping for surgery, monitoring anesthesia/patient vitals, and recovering patients after surgery.

I have been able to hone my skills as a technician expounding on them with new learning opportunities.

I have also gained insight into how to maximize profitability for a veterinary hospital by using what works here.

I am now able to take the best that I have learned which has increased my skills to help manage a successful business.

May 2011 to September 2011

Veterinary Medicine Specialists of DFW Grapevine, TX

Veterinary Technician

Veterinary Technician for Board Certified Internal Medicine Specialists and Cardiologist.

Performed all veterinary technical duties associated with internal medicine.

New skills learned include ability to obtain detailed history from referral clients, asking appropriate questions to assist Internists in determining diagnoses, assisted with ultrasonography including echocardiograms, and performed Doppler blood pressure readings and ECG's.

February 2007 to May 2011

Rogers Animal Hospital Corsicana, TX

Head Veterinary Technician and Practice Manager

I have assisted Veterinarians in treating/performing surgery animals in a mixed animal practice; pulled blood; ran in-house labs (chemistry and hematology); administered IV fluids/drugs and Sub-Q fluids.

I am able to administer Isoflurane Gas anesthesia and perform endotracheal intubation.

I am able to dose and administer injectable anesthetics.

I am able to take radiographs.

I have maintained Idexx lab equipment.

I am able to brand, administer injections, and de-horn cattle.

I have had specialized training in canine and feline nutrition from Hill's (Veterinary Nutritional Advocate).

I am trained in mixed animal safe handling/restraints and very physically capable performing techniques.

Successfully conducted hospital business including managing hospital employees; have had extensive, successful client interaction as well maintaining client compliance.

I maintained food and pharmaceutical inventory.

Responsible for keeping daily cash flow organized.

Maintained relationships with pharmaceutical representatives.

Jumped in to fill gaps for on call rotation when necessary.

Provided thorough supervision for day-to-day operations of facility in accordance with set policies and guidelines.

January 2005 to February 2007

Rogers Animal Hospital Corsicana, TX

Hired Hand

Involved in all maintenance and building repair utilizing skills in carpentry, plumbing, electric, and telephone repairs.

I also assisted with large animals when needed.

These skills I have found have increased my value as compared to the expense of outsourcing repairs.

April 2004 to January 2005

AirCanopy Internet Services Red Oak, TX

Office Manager

Ran office and crew for installation and repair of high speed internet access from our main switches to end-users.

I helped customers with technical support and billing as well as high levels of phone sales.

Climbed towers to repair wireless internet access points.

Identified product problems and strengths and collected data on the customer experience.

Troubleshot and resolved internet connectivity and general software and hardware issues.

May 2002 to February 2004

Texas Department of Criminal Justice Dallas, TX

Correctional Officer

Maintain custody, safety, and control of inmates.

Assisted in restraining violent and unruly inmates.

Implemented defensive tactics and physical restraints to maintain the safety and security of personnel and the general public.

Employed de-escalation techniques, verbal commands and used physical and mechanical restraints to address unruly inmates.

Continually monitored dormitories for inappropriate activity.

The greatest asset that I gained from this position was to learn how to convince the unwilling to do something that they would rather not.

March 2000 to November 2001

Southwestern Bell Dallas, TX

Customer Service Technician

I installed and maintained telephone lines for businesses and residences.

I have been trained to climb telephone poles and utilize a laptop and other meters for testing purposes.

I have trained new employees while in the field.

I have had basic company training in fiber splicing and cable installation.

I also installed satellite TV in customer's homes.

I also helped maintain MDU's and quality checked contractor's work using meters.

Sold service upgrades.

December 1999 to February 2000

Samuell Farm Mesquite, TX

Zookeeper

Responsible for caring for all animals in the zoo.

The exhibits consisted of domestic farm animals.

Adhered to high standards of safety, cleanliness and professionalism.

Advised animal owners regarding sanitary measures, feeding, general care, medical conditions and treatment options.

April 1995 to September 1999

JD Ranch Dresden, TX

Ranch Hand

This was my job during High School.

I learned responsibility from being in charge of animals lives, and I learned excellent work ethics through hard work and the satisfaction of a job well done.

Education

2013 Ashford University,

Bachelor of Arts Organizational Management

Honors

Member of Gamma Beta Phi Honor Society OU Chapter

Pending Member of the National Society of Leadership and Success

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