Customer Service Management

Gregory Picon

Email: ********@********.***

Address:

City: Montebello

State: CA

Zip: 90640

Country: USA

Phone: 917-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

A High-energy management professional with more than six years of supervisory experience. Successful in building and motivating dynamic teams who take pride in their work and become independent, high-quality producers. Cultivates a cohesive company culture in which staff members feel comfortable voicing questions and concerns and actively contribute new ideas that drive company growth. Highly adept strategic thinker with strong financial acumen and leadership skills that are critical to financial and operational success

Educational Background:

High School Dipolma from Fordham University, Bronx NY 1/2001 to 5/2002 (Business Administration)

Job History / Details:

Summary

A High-energy management professional with more than six years of supervisory experience. Successful in building and motivating dynamic teams who take pride in their work and become independent, high-quality producers. Cultivates a cohesive company culture in which staff members feel comfortable voicing questions and concerns and actively contribute new ideas that drive company growth. Highly adept strategic thinker with strong financial acumen and leadership skills that are critical to financial and operational success

Area of Expertise

Operations management

Personnel development

Supervision and training

Budget Analysis

Business Development

Market Analysis

Sales Performance

Cost Reduction

Inventory Control

Sales Analysis

Service Quality Improvement

Underwriting Skills

Experience

July 2003 to December 2012

Enterprise Rent-A-Car

Management

Branch Rental Manager from 2007-2012 in Inwood and Staten Island, NY and Madera and Clovis, Ca

Assistant Rental Manager from 2004-2005, 2007, and 2010 in Brooklyn, NY and Madera, Tulare, and Visalia, Ca

Managed daily operations

Created a daily business plan

Reviewed monthly income statements

Responsible for exceeding income goals and increasing operating profit

Improved operation costs, increased profits, maintained office morale, and delivered outstanding customer service

Maintained existing accounts and secured new business through marketing efforts

Managed an average of 9 employees per office

Developed careers of employees as future managers within the company through the Management Trainee program

Achieved above average marks on monthly customer service surveys

Achieved 90 percentage passage of management test taken by trainees

Successfully promoted 13 employees to management level

Set fleet growth records in both Brooklyn 2007 of 400 cars and Clovis 2012 of 250 cars

10 percentage fleet growth within the last fiscal year in Clovis, Ca

Five management awards based on overall performance of the branch (profitability, fleet growth, employee development, customer service)

Served as a mentor to various minority employees through the Minority Outreach Program designed to promote diversity in the management level

Education

2002 Fordham University Bronx, NY

Bachelor of Science Business Administration

Major in Marketing and Business Economics

Affiliations

Young Alumni of Fordham University

Contact this candidate