Customer Service Quality Assurance

Confidential User

Email: ********@***************.***

Address:

City: Jacksonville

State: FL

Zip: 32244

Country: USA

Phone: 904-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Manager focused on growing a company by reducing costs and help increase sales. Organized and diligent with a strong background in planning, budgeting, staffing and training.

Educational Background:

High School Dipolma from DeRuter Central School, Deruyter NY 1/2001 to 6/1991 (General Studies)

Job History / Details:

Summary

Manager focused on growing a company by reducing costs and help increase sales. Organized and diligent with a strong background in planning, budgeting, staffing and training.

Highlights

Operations management

Performance tracking and evaluation

P&L management

Human resources management

Natural leader

Cost reduction

Employee engagement

Exceptional time management skills

Adaptable

Leadership mentoring

Dependable

Attention to detail

Fast learner

Accomplishments

Knowing nothing about the mail industry I helped build systems & procedures for the company which helped in their continuous growth.

Experience

April 2004 to Current

Kessler Creative Jacksonville, FL

Director of Mailing Solutions

Manage a staff of 8-10 people.

Manage mailing schedule and co-manage print schedule.

Maintain production levels by keeping daily tracking reports.

Work with various logistic companies to ensure jobs are leaving and arriving as scheduled.

Adhere to postal regulations according to the USPS.

List management/data processing.

Quality assurance of printing and mailing projects.

Customer service and various other office related duties.

Managed the day-to-day tactical and long-term strategic activities within the business.

Established knowledge-sharing processes for 8-10 associates throughout the organization.

Education

1991 DeRuter Central School DeRuyter, New York

High School Diploma General Studies

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