Customer Service Sales
Resume:
Shannon Coffey
Email: *********@********.***
Address: ***** *******
City: Wayne
State: MI
Zip: 48184
Country: USA
Phone: 734-***-****
Skill Level: Management
Salary Range: $48,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Shannon Coffey
Phone: 734-***-****
35046 Richard, Wayne, MI 48184 Email:*********@********.***
SUMMARY
Human resource, sales and marketing professional with global expertise. Excellent communication and interpersonal skills. Ability to work comfortably at multiple organizational levels. Accomplished team leader. Analytical, strategic planner and presenter. Goal and detail oriented with high energy level and integrity. Committed and focused.
Additional strengths and expertise in:
Action Orientation
Delegation
Integrity
Hiring & Staffing
Adaptability
Developing People
Interpersonal Skills
Personal Learning
Creativity
Ethics & Values
Measuring Work
Decision Making
Directing Others
Managing Diversity
Customer Focus
Informational Sharing
EDUCATION
Madonna University, School of Business, December 2012
Master of Business Administration, GPA 3.64
Madonna University, School of Business, May 2010
Bachelor of Science, Business Administration,
EXPERIENCE
AESOP, (2011-present)
Administrative Assistant/Substitute Teacher
Multicultural Interaction
Handle multiple incoming and outgoing calls.
Soft and hard record maintenance
K-12 Instruction /At-Risk & Special Needs Students
Classroom Management & Discipline
Comerica Bank, (2005-2012)
Customer Service Representative
Utilize note taking tools for cross selling opportunities.
Provide sound advice that influenced clients to utilize a full array of bank products.
Make out bound calls to generate sales and to inquire customer's needs & concerns.
Deal with difficult/high-profile customer issues.
Retail Personal Banker, (2006-2009)
Work closely with Merchant Services, Payroll, and Financial Advisors to ensure customer's financial needs are met.
Organize activities to proactively target mass market.
Monitor daily and weekly relationship reports to ensure individual and Banking Center goals are achieved.
Coach tellers to effectively identify referral opportunities on new products, services and promotions.
Century Sales Corp., (2003-2004)
Collection Agent/Sales
Ability to negotiate with people even in any difficult situation.
Able to work under stressful conditions meeting with deadlines.
Sharp analytical skills.
Creative problem solving skills.
Foot-Action USA, (1996-2003)
General Manager
Customer Management
Performance Management
Profit & Loss Management
Vendor Management
ADDITIONAL
President of Delta Mu Delta, Madonna University Chapter (2012-present)
Protecting Human Research Certification of Completion, National Institute of Health Office of Extramural Research
Research Integrity Certificate: Human Participant Research, Center for Research, Madonna University
State of Michigan, Substitute Permit #PN0000000045154
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