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Customer Service High School

Location:
Raleigh, NC
Posted:
January 02, 2013

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Crystal Moore's Resume

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City: Raleigh, NC

University: East Carolina University

Major: Recreational Therapy

Crystal Michelle Moore

Raleigh, NC 27616

Phone: 919-***-****

Email: abp9l2@r.postjobfree.com

Objective: To obtain a position that utilizes my skills with an opportunity to enhance my knowledge gained through experience.

Skills: Communication skills, Attention to detail, Organized, Professional, CPR/First Aid Certified.

Computer skills (Microsoft Office, Word), Dependable, Trustworthy and Reliable, Data Entry Skills, Customer Service Skills, Fast Learner.

Work Experience:

Greene Resources/RTI International 8/11-Current

-Call Outbound and Receive incoming calls from a High Volume Call Center

-Gather information to complete surveys for Research Purposes

-Schedule appointments for sample members to participate in study

-Enter informed comments on sample member for the next representative

Intern at Wilmed Nursing Care and Rehabilitation Center 5/11-07/11

-Establish Rapport with the Residents

-Assess, Plan, Implement, and Evaluate the Residents

-Set long term and short term goals/ Charting in their records daily

-Attend Treatment care plans with the faculty and family

-Completed 480 hours of Internship under a Recreational Therapist

Harris Teeter 9/07-11/10

-Greet and assist customers as they enter and leave

-Exhibit Excellent Customer Service

-Cashier

-Stock Shelves

Volunteer Experience:

Wake Med Rehabilitation /Club Reach Volunteer, (Junior Practicum), Raleigh, NC 8/10 & 8/19

Wake Med Rehab is available for clients ages 4+; they have a day program which runs 3 days a week. Wake Med sees a variety of diagnoses which include Spinal Cord Injury, Multi Trauma, Stroke, Orthopedics, MS, Brain Injury, and more.

Assisted 1 club reach member at an outing to the mall

Led Group in an Alphabet game, participated in a fitness session

Special Olympics Coach /South Central High School, East Carolina University, Greenville, NC 2/10-04/10

Coaching children/adults with disabilities

Developed goals for the children and documented progress

Introduce the children to new sports in which they would be competing at the end of spring

Boost the children s self esteem by helping them to play as part of a team

STAR Program Volunteer, East Carolina University, Greenville, NC 11/09-02/10

The STAR program is a program in which persons with disabilities can join and have community outings and social events.

Assisted in Adaptive Bowling-Greenville, NC/ Fall 2009

Assisted with the Special Populations Valentines Dance-Greenville, NC/Spring 2009

Assisted with Cultural Arts Day-Greenville, NC/Spring 2010

Wilmed Nursing Care Rehabilitation Center, Wilson, NC 1/11-04/11

Volunteering:

Observe, participate, and led a session in Senior Exercise and Aerobics (10 hours), Greenville, NC/ Fall 2010

Two year member of the RCLS Student Society

NAACP Member for three years (Raleigh Chapter), Raleigh NC

NCTRA Conference, Durham, NC

Education:

Associate of Science, Liberal Arts - Pitt Community College, Greenville, NC May 2006

Bachelor of Science, Recreational Therapy - East Carolina University, Greenville, NC May 2011

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