Customer Service Years Experience
Resume:
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RESUME FOR HOPE APRIL BORING
Columbus, Ohio 43229 Phone: 614-***-****
Cell Phone : 614-***-****
Email: ********@***.***
Life Experiences:
** ***** ********** ** a call center
5 years in restaurant industries
5 years experience in retail work
10 years free lance photographer
10 years working with youth ages 5-20
4 Years in a production environment
7 years in supervision
WORK EXPERIENCE:
JPMorgan Chase
340 S. Cleveland Ave.,Bldg.380
Columbus, Ohio 43081-8917
Phone 614-***-****
Title: Support Clerk 1- January 1, 2008 to present
.
Handled an insert machine for credit cards/material to be inserted into envelopes. Process credit card inserts by hand that are rejected by the machine to insure that all information is included for the customer. Tear down mail by weight and put into APC’s. Worked in various areas of special handling department. Learned how to run a BH machine. Sweep cards and inserts into trails. Learned how to mail merge large amounts of mail. Problem solving on missing pieces/cards before mailing goes out.
JPMorgan Chase
800 Brooksedge Blvd
Westerville, Ohio 43081
Phone: 614-***-****
Title: Senior Advisor –October 2004 to January 1, 2008
Moved to Business Cards, a new department. Handled all aspects
of small business credit cards phone calls. Types of calls were card activation,
authorizations, credit line increases, added employees on to main
account holders, internet calls such as access and reset passwords. Redeem
points, new applications status, and close accounts. Computer systems
used: : Excel, Office Outlook, Provenor, Lexus Nexus, TYSE, Magnum,
Star Base and Online Administration. (Internet access and password resets.
Title: Financial Advisor-March 2003 to October 2004
Answer credit card phone calls. Types of calls handled were: Disputes, non-
receipt of statements, late fee reversals, credit line increases, redeem
points on credit cards, fraud calls, and delinquent calls on credit cards.
Provided leadership to the team through organizing birthdays, potlucks,
and special events.
St. Stephen’s Community House
1500 East 17th Avenue
Columbus, Ohio 43219
Phone: 614-***-****
Title: Latch Key Teacher –2002 to 2003
Coordinate the before and after-school program for grades K-5th grades.
organize field trips, plan daily activities for the latch key program. Work
with children ages 6 years old to 12 years old and helped them with their
homework. Worked with infants up to age 4 and participated in their
daily activities.
Ascension Lutheran Church
1479 Morse Road
Columbus, Ohio 43229
Phone: 614-***-****
Title: Director of Youth and Family Life-2000 to 2002
Coordinated three different youth programs, 5th-12th grades. Organized
weekly confirmation classes along with monthly youth activities for 5th and
6th grades. Organized quarterly youth gatherings for the high school.
Started e-mail communications with the youth along with setting up a
website for the youth. Implemented a recycle program at Ascension.
Bank One
800 Brooksedge Boulevard
Westerville, Ohio 43081
Title: Credit Specialist – 1995 to 2000
Review credit card applications and make decisions to approve or decline;
review closed credit card accounts and make decisions to re-open
accounts. Worked on student credit card accounts and potential credit
card fraud accounts. Responsible for phone calls from customer service,
banking centers and customers. Designed statistic sheet for analysts.
Experienced in Triumph, SBS, Oinacs, Link, Quick, and FCS computer
systems.
Title: Senior Collector - 1987 to 1995
Collect delinquent AARP accounts – 5-30 day delinquent – using Melita,
automatic telephone dialing system (four years). Trained new employees
in area of delinquencies (four years). Collected Bank One Visa and
Master Card accounts – 5-180 days delinquent (four years). Worked on
Voice Link Auto Dial Telephone System collecting five day delinquent
accounts (one year). Assisted in forecasting delinquent accounts and
charge-off numbers (one year). Worked on analyzing credit bureaus to
find delinquent cardholders – skip tracing (four years)
Served on Suggestion Task Force Group, reviewing employee’s ideas for
AARP; Set up and implemented Trevitt Adopt-A-School (pen pal) program;
(seven years), Volunteered as an AIB representative for AARP; Served
on Motivation Task Force Group – monthly recognition meetings for
employees (one year).
EDUCATION:
Trinity Lutheran Seminary - September 1998 to June 2001
2199 East Main Street
Columbus, Ohio 43209
Master of Arts in Lay Ministry focusing on Youth and Family Ministry
ColumbusStateCommunity College
Associate Degree in Business Marketing – December, 1996
Columbus Technical Institute
Associate degree in Business Management – June, 1983
REFERENCES AVAILABLE UPON REQUEST
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