Manager Customer Service

Aaron Emond

Email: *********@********.***

Address: ** ******* ******

City: Westfield

State: MA

Zip: 01085

Country: USA

Phone: 413-***-****

Skill Level: Management

Salary Range: $60,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

AARON A. EMOND

80 William Street Westfield, MA 01085

Home: 413-***-**** Cell: 413-***-****

*********@********.***

SYSTEMS ADMINISTRATOR

Proven Success in Systems Optimization and Strategic IT Solutions

Accomplished systems administrator with years of experience managing server infrastructures and data-center operations in Windows Server and Citrix Metaframe environment. Effectively plan, install, configure and optimize the IT infrastructure to consistently achieve high availability and performance.

HIGHLIGHTS OF IT SKILLS

* LAN Administration

* Project Management

* Cell Phone Integration

* Phone System Administration

* VMware VSphere

* Systems Installation, Configuration & Upgrading

* Security Solutions

* Desktop/Deskside Support

* Help Desk Remote Support

* Remote Access

* NOS Patches & Updates

* Employee Training

* Microsoft Office Suite

* Acronis True Image

PROFESSIONAL EXPERIENCE

MEYERS BROTHERS KALICKA, P.C. - Holyoke, MA, 1997 to 2012

Director of Information Technology

Hired as a full-time systems administrator following initial consulting role. Provided Windows Server and Desktop administration, Phone System administration, LAN/WAN/VPN administration, Citrix administration, intrusion detection and prevention (IDP) monitoring. Also managed Email servers, wireless access points and network attached multifunction copiers and HP printers.

Key Contributions:

* Successfully merged all information and communication systems for Meyers Brothers, P.C., J.D. Kalicka, LLC., Benefits Consulting Group, LLC. and Family Wealth Management, Inc., creating the largest independently held public accounting firm in western Massachusetts.

* Merit bonus recipient and positive fellow employee satisfaction status for 15 concurrent years.

* Improved system security through setup and ongoing maintenance of Computer Associates Security Manager. Delivered a cohesive solution managing Sonicwall firewalls and VPN connections.

* Remote technical support for audit staff in the field and at multiple state locations.

* Trained employees across multiple departments on network operations including log-in procedures, network management software, permissions, printing issues, security and use of software.

* Server and Workstation Imaging and restoration using Acronis True Image.

* Desktop/Deskside support - Hardware and Software applications.

* Security Compliance Technology Officer. HIPAA, GLBA, SOX,PIPEDA and MA 201 CMR 17.00.

AARON A. EMOND Resume Page 2

PROFESSIONAL EXPERIENCE

(Continued)

ENTRE COMPUTER, West Springfield, MA, 1987 to 1997

Service Manager/ Field Engineer

Consulted with client companies to provide network solutions along with strategic planning and project leadership over systems migration, configuration, administration, upgrades and troubleshooting initiatives.

Key Contributions:

* Manager of 18 field engineers and 3 bench technicians..

* Service and outsource contract management and support.

* Created a helpdesk and call management database to track and report customer service events.

* Performed server and workstation configuration and onsite installations.

* Sales staff technical advisor and trainer.

ADDITIONAL IT EXPERIENCE

Excelled in early IT career, advancing through increasingly responsible roles including:

EXECUTECH- Springfield, MA Field Technician, 1987

NBI INC. Office Systems - Government and Millitary Installations - Alexandria, VA Field Engineer, 1985 to 1987

EDUCATION & TRAINING

Porter and Chester Institute. - Enfield, CT. - 1984

Electronics and Office Automation Systems.

IBM Business Partner, - New York, NY.

Service Management.

Compaq Computer Corporation, - Boston, MA.

ProLiant server platform.

CompTIA, The IT Industry Association.

A+ Certified Technician.

80 William Street Westfield, MA 01085 Home: 413-***-**** Cell: 413-***-**** *********@********.***

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