Customer Service High School

Rachel Yancy

Email: ********@**********.***

Address:

City: Kenosha

State: WI

Zip: 53140

Country: USA

Phone: 262-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

A highly resourceful customer service professional with a record of excellent service. Easily adaptable to fast paced work environments. Exhibits strong leadership skills but also an excellent team-player. I would like to bring my positive and customer-focused attitude to maximize the success of the company.

Educational Background:

High School Dipolma from Gateway Technical College, Kenosha WI 1/2001 to 12/2012 (Accounting)

High School Dipolma from Jones Metropolitan High School, Kenosha WI 1/2001 to 12/2012

Job History / Details:

Professional Summary

A highly resourceful customer service professional with a record of excellent service. Easily adaptable to fast paced work environments. Exhibits strong leadership skills but also an excellent team-player. I would like to bring my positive and customer-focused attitude to maximize the success of the company.

Summary of Skills

Results-oriented

Quick learner

Computer proficient

Customer Satisfaction

Client Relations

Cold Calling

Tax Preparation

Sales

Microsoft Office

Contract negotiation/review/drafting

Experience

October 2011 to Current

Community Impact Programs Kenosha, WI

Licensed Foster Parent

I am currently fostering a 2 year old boy. I have learned to be a team player by working with his biological parents and a large team of other professionals to help him with his development. I enjoy giving of my time and energy to help out in the community.

August 2010 to June 2012

McKinley Elementary School Kenosha, WI

Lunchroom Supervisor

My duties included supervising over 100 students during the school lunch period, opening food containers, and supervising on the school playground at recess. The safety of the children was my priority at all times. I am currently a substitute for McKinley Elementary.

November 2008 to January 2009

Jackson Hewitt Melrose Park, Illinois

Tax Preparer

I prepared taxes for persons of all different backgrounds and income brackets. I studied and learned the tax laws and computer software needed to prepare taxes. I sharpened my customer service skills by remaining patient and focused while working in a fast paced environment.

August 2006 to March 2008

Westway Coach Villa Park, IL

School Bus Driver

I transported students from school and other social events to their homes. I developed good time management skills and learned to work independently at most times. The safety of the children I transported was my main priority.

May 2004 to July 2007

Coldwell Banker Northlake, IL

Licensed Realtor

I helped clients in the process of buying and selling real estate. I did cold calling to solicit new listings. I developed excellent customer service skills to aid me in meeting my sales goals. I set up open houses and showed potential buyers numerous properties. I helped clients to understand the contracts and other paperwork they had to sign. I worked hands on with real estate lawyers, mortgage brokers, and appraisers.

Education

2016 Gateway Technical College Kenosha, Wisconsin

Associate of Science Accounting

I am a part time student currently enrolled in the accounting program.

1996 Jones Metropolitan High School Chicago, Illinois

High School Diploma Accounting and Finance

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