Service Sales
Resume:
Zakaria Habib, MBA
Seasoned Bilingual Client Accounts Executive open to opportunities
********.*****@*****.***
Experience
Fidelity Investments Canada
Bilingual Investors Relations // Resp. Relation aux Conseillers en Investissement.
6/2010 to 6/2011
Summary: *Manage relationship with financial advisors, investors and investment institutions (mutual funds invested in RESP, RRSP, RIF, RRIF, TFSA) // Gestion de la relation avec les conseillers financiers et les institutions financi+ - + - res d+ - - + - + - pargne, retraite et d'investissement (Comptes CRI, REER, LIRA, CELI
* Follow up investment orders, resolve first degree processing problems // Suivi des ordres de placements et r+ - + - solution des probl+ - + - mes li+ - + - s aux transactions, paiement, ouverture de compte.
*Complaints resolution and implementation of continuous service improvement measures // Satisfaction client, r+ - + - solution des probl+ - + - mes et am+ - + - lioration continue du service.
*Enhancement of qualitative and quantitative KPIs and service quality metrics // Amelioration des indices de performance du service client.
*Key suggestions and feed back to increase management visibility of improvement opportunities // Rapport et suggestions au management pour une meilleure visibilit+ - + - et une am+ - + - lioration du service.
*Work and communicate effectively with a team of direct colleagues and other departments // Collaborer efficacement avec un groupe de travail ainsi qu'avec d'autres d+ - + - partements.
*Educate professionals and private investors on their investment accounts and on regulations and policy // + - + - duquer les conseillers en investissements ainsi que les investisseurs particuliers sur les fonds mutuels et les options et r+ - + - glementations relatives 'a leurs placement en + - + - pargne, + - + - tude et retraite.
WTP Zurich North America
Bilingual Insurance Accounts Management // Resp. Comptes Assurances
12/2007 to 5/2010
Summary: *Client relationship and insurance case management (TD, RBC, Echelon, Citibank, HSBC, Scotiabank, Mastercard, Visa, Capital One, Zurich Occupational Insurance including medical emergency assistance, non medical and car collision and damage claims // Gestion de la relation aux souscripteurs des assurances voyages (compagnies ci dessus) incluant l+ - - assistance m+ - + - dicale d'urgence, les r+ - + - clamations non m+ - + - dicales et collision dommages.
*Problems solving and implementation of continuous improvement measures // Satisfaction client, r+ - + - solution des probl+ - + - mes et am+ - + - lioration continue du service.
*Key suggestions and feed back to increase management visibility of improvement opportunities // Rapport et suggestions au management pour une meilleure visibilit+ - + - et une am+ - + - lioration du service.
*Work and communicate effectively with a team of direct colleagues and other departments // Collaborer efficacement avec un groupe de travail ainsi qu'avec d'autres d+ - + - partements.
*Collaborate with International Assistance Group (IAG) members worldwide and establish partnerships with healthcare providers in the 5 continents // Collaboration avec le r+ - + - seau IAG et + - + - tablissement de partenariats avec des institutions m+ - + - dicales a' travers le monde.
*Claims eligibility pre evaluation and pre processing according to underwriters' policies and provincial and federal laws and regulations // Pre selection des r+ - + - clamations + - + - ligibles et leurs mise en marche.
*Educate travel insurane holders, credit cards policies subscribiers on their coverage and the claims process // Assurer que les souscripteurs d'assurances voyage et (ou) cartes de cr+ - + - dit re+ - + - oivent des informations compl+ - + - tes sur leurs couvertures ainsi que le processus de r+ - + - clamation.
BASF
Bilingual Sales Account Manager // Resp. Comptes D+ - + - veloppement Commercial
4/2003 to 11/2007
Summary: Assignment In Germany, Croatia, Spain, Senegal, UAE, Belgium, Luxembourg.Egypt, Morocco and Turkey.
*Call, email and visit customers onsite to ensure continuous business and develop new business // Gestion des comptes clients par t+ - + - l+ - + - phone, courrier et visites pour garantir la continuit+ - + - des commandes et le d+ - + - veloppement des ventes.
*Customer satisfaction evaluation, problems solving and continuous improvement measures // Etude de satisfaction client, r+ - + - solution des probl+ - + - mes et am+ - + - lioration continue du service.
*Establish and manage partnerships with global providers // Etablissement et gestion des partenariats fournisseurs internationaux.
*Strategic meetings with global peers to address regional sales and technical issues // Coordination avec les directions internationales du groupe afin d'affiner l'approche strat+ - + - gique et discuter les aspects commerciaux et techniques.
*Adapt the global sales and marketing strategy to the local market // Adaptation de la strat+ - + - gie commerciale et marketing du groupe au march+ - + - local.
*Market intelligence and reporting // Etude de march+ - + - et reporting.
Education
University of Phoenix
Masters in Business Administration
2010 to 2012
UQAC. Universit+ - + - du Quebec A Chicoutimi
Bachelor in Business Administration Marketing
1999 to 2003
Resume data from LinkedIn
Contact this candidate