Project Manager Supply Chain

Frederick Smith

Email: *********@********.***

Address: **** ********** ***

City: Cool

State: CA

Zip: 95614

Country: USA

Phone: 916-***-****

Skill Level: Management

Salary Range: $70,000

Primary Skills/Experience:

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Educational Background:

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Job History / Details:

FREDERICK SMITH, MBA, PMP

1992 Sweetwater Trail ~ Cool, CA 95614

*********.******@**.*** 916-***-****

Senior Project Manager with over 12 years of experience leading the delivery of technology-based solutions to customers of Hewlett-Packard. Develops and deploys project management standards and methodologies to ensure the effective completion of high-visibility projects and programs. Establishes and leads PMO Governance and Change Management organizations. Prioritizes and facilitates all points of project management operations used in the development and launch of supply chain management, business operations, and call center solutions to improve business efficiencies and cost performance. Holds a Master of Business Administration degree and a Project Management Professional (PMP) certification. Notable professional achievements include:

Managed the launch of new supply chain channel applications in conjunction with a global supply chain deployment of SAP worldwide; decommissioned legacy infrastructures and merged company architectures onto a single, standardized warranty claims portal.

Migrated a US-based revenue generating call center to Costa Rica with the initiative producing $8 Million in savings as a result of moving call center operations offshore to Costa Rica.

Recovered $1.5 Million in warranty expenses due to the effective launch and use of an application to audit, expose, and resolve incidents of channel warranty fraud.

PROFESSIONAL HISTORY

HEWLETT PACKARD COMPANY, Roseville, California 1990 - 2012

Project Manager (2002 - 2012)

Lead implementations of service qualification checking projects for the US channel business. Champion major project initiatives, including the migration of the US channel business to go-forward applications, and leading a major call center migration to Costa Rica to support the channel replacement parts business; trained international call center personnel on parts identification processes. Supervise the online spare par warranty implementation for the channel business unit. Direct the application regression testing for the Brazil channel SAP deployment, expanding managed supply chain technology to international business operations. Improved claims closure metrics to 95 % and facilitated a 10% increase in leads for the parts return business.

Technical Advisor/Reporting Specialist (1998 - 2001)

Provided technical consultation and expertise to channel partners and end users seeking replacement parts. Supported the complete line of Hewlett Packard branded products, including printing and imaging, computing, analytical, and test and measurement products. Resolved escalated technical support issues, provided channel reporting business metrics, and delivered training to ensure efficient channel business operations.

Telemarketing Lead (1993 - 1998)

Receiving Dock Lead (1990-1993)

EDUCATION

Master of Business Administration

EMPHASIS: Project Management

KELLER SCHOOL OF MANAGEMENT, Elk Grove, California

Bachelor of Science, Technical Management

DEVRY UNIVERSITY, Elk Grove, California

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