Training Sales
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Gemma
GeorgeTraining & Administrative Support Specialist
Gemma George
P.O. Box 90624, Long Beach, CA 90809 562-***-**** *******@*****.***
Training and Administrative Support Specialist
Summary: Accomplished Training & Development Specialist with over 8 years training and administrative support experience. Extensive knowledge of adult learning styles, excellent cross functional skills, and the ability to work effectively in situations of great stress and utilizing diplomacy where needed. Excellent networking skills including interpersonal, facilitation and presentation skills, the ability to multi-task, work independently in fast paced environments, and adept at working with multiple political factions and facilitating innovation and change to support organizational objectives.
Professional Experience
Freelance Project Consultant, Long Beach, CA 2008 " Present
Project Support Specialist
Perform miscellaneous training and administrative functions in the following industries: health care, legal services, faith-based and community services/non-profits. Some of these projects include:
Collaborating with HR managers and training specialists on training design projects to create, refine and deliver training modules for specific training/upgrade projects.
Assisting with the development of new training modules.
Experimenting with and implementing new department workflow processes.
Assisting with a variety event planning projects.
Working independently and individually with individuals on coaching projects that require the use of tact and diplomacy to communicate objectives.
Analyzing and creating reports based on field observations and questionnaires.
Assisting with career and job development and recruitment.
Participating in education and training on conflict resolution and inclusivity and diversity matters
Los Angeles County Bar Association, Los Angeles, CA 2003-2010
Education & Training Coordinator
Responsible for the coordination and administration of all education and training programs in communication, negotiation and alternative dispute resolution.
Successfully marketed training programs to diverse groups and maintain consistently high attendance levels thereby increasing organization's revenue generation.
Participated in extensive recruitment efforts to develop and maintain an extensive database of personnel for volunteer opportunities and job openings.
Crafted and assisted in the development of diversity and conflict resolution programs for a variety of agencies including:
o Los Angeles Commission on Human Relations
o LACOE Human Resources Department
o EEOC
Scheduled, modified and conducted training exercises, classes and structured activities based on stated adult learning objectives.
Facilitated group discussions and individual coaching sessions, generally tailoring training to meet the needs of class members.
Managed projects related to the revision and redesign of a variety of training programs.
Developed and revised training manuals, materials and related documentation. Assisted in the development of web related/e-learning training materials and content.
Created and administered surveys to develop and generate program statistics.
o Monitored, analyzed and evaluated effectiveness of training based on program goals, and provided reports and feedback as necessary.
Functioned as meeting and event planner for the department.
o Managed training programs/projects including issues related to site selection, negotiation of contracts and coordination with on site personnel, physical logistics and design layouts.
Honeywell, Inc., Syosset, NY 1997-2003
Account Manager/Inside Sales Representative
Worked with team of Sales Managers to strategize and implement projects designed to develop and expand organization productivity goals in the security device industry.
Provided customer-centric training and support to 400+ dealer base.
o Consistently attained and exceeded company sales team goals resulting in expansion of assigned territory.
o Performed administrative support for sales managers.
o Acted as liaison between sales managers, office staff and dealer representatives.
o Worked with Event Management team on Annual Convention and other large scale training events.
Skills
Proficient in Microsoft Office: Excel, Word, Access, PowerPoint, Outlook, Publisher, Quark, Project
Administration/Support: Advanced Mediation & Negotiation Skills, Cross Cultural Communication, Customer Service, Quantitative & Qualitative Research, Data Analysis.
Management Training: Project Management, Organization Development & Change Management, Leadership Development, Coaching.
Education, Certification & Affiliations
Master of Science, Behavioral Science (California State University, Dominguez Hills, Carson, CA)
Bachelor of Science, Sociology (State University of New York, Westbury, NY)
Certificate in Conflict Management
Professional Affiliations
Academy of Management
Organization Design Forum
American Management Association
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