Manager Sales
Resume:
Kenneth HerringJr
Email: *********@********.***
Address: ***** ******** ***** **
City: Midlothian
State: VA
Zip: 23112
Country: USA
Phone: 804-***-****
Skill Level: Management
Salary Range: $60,000
Willing to Relocate
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Kenny Herring
General Manager
Midlothian, VA 23112
**********@*****.*** - 804-***-****
To obtain an accounting, finance, or field position within a company to utilize my skills that I have obtained to help that company continue to grow in a positive manner both domestically and internationally.
Work Experience
General Manager
Best Buy Mobile - Richmond, VA
June 2012 to Present
Store #2990 (Chesterfield Towne Center)
Analyzes stores performance indicators against goals
Develops action plans to address objectives and business results
Actively tracks and manages store P&L report
Gather and analyze customer and employee insights to improve business performance
Conducts monthly performance meetings with consultants
Gathers and shares knowledge of internal and external factors affecting business results
Oversees all operational aspects of running a store (back office, cash handling, labor management, and scheduling)
Ensures effective execution and maintenance of Merchandising Standards within the store (planograms, clean & bright, promotions, displays, signage, and pricing)
Protect company assets through effective inventory control and Loss Prevention practices
Develops and maintains strong corporate/vendor relationships
Source, Hire, and Train staff
Conducts monthly 1 on 1s with consultants
Solicits feedback from employees on a regular basis
Provides coaching, recognition, and feedback to reinforce effective behaviors
Encourages innovation and presentation of new ideas from each employee
Provides product knowledge and training to employees to create cross-functional behaviors that benefit the customer
Identify key customer needs within market and segments
Creates community based partnerships that drives business and customer engagement
General Manager
Best Buy Mobile - Colonial Heights, VA
July 2011 to June 2012
Store #2868 (Southpark Mall)
Analyzes stores performance indicators against goals
Develops action plans to address objectives and business results
Actively tracks and manages store P&L report
Gather and analyze customer and employee insights to improve business performance
Conducts monthly performance meetings with consultants
Gathers and shares knowledge of internal and external factors affecting business results
Oversees all operational aspects of running a store (back office, cash handling, labor management, and scheduling)
Ensures effective execution and maintenance of Merchandising Standards within the store (planograms, clean & bright, promotions, displays, signage, and pricing)
Protect company assets through effective inventory control and Loss Prevention practices
Develops and maintains strong corporate/vendor relationships
Source, Hire, and Train staff
Conducts monthly 1 on 1s with consultants
Solicits feedback from employees on a regular basis
Provides coaching, recognition, and feedback to reinforce effective behaviors
Encourages innovation and presentation of new ideas from each employee
Provides product knowledge and training to employees to create cross-functional behaviors that benefit the customer
Identify key customer needs within market and segments
Creates community based partnerships that drives business and customer engagement
Customer Solutions Manager
Best Buy Stores, LP - Brandermill, VA
July 2010 to July 2011
Store #1437 (Brandermill, Virginia)
Drive overall store profitability through positive customer interactions
Driving total end to end store sales and solutions by enabling and empowering employees to build profitable customer relationships that serve local market needs and promote field services brand
Motivates staff to focus on relationship selling, execution of growth strategies, and provide excellent customer service
Develops employee's business acumen by coaching and inspiring teams to effectively utilize full range of solutions, growth products and strategies to solve customer needs
Builds and sustains sales culture where employee's understand skills and behaviors required to deliver business results
Communicates and trains employee's on new programs and strategies
Oversees supervisor led employee orientation/on-boarding, training, development, coaching, regular One on One's, work direction, and performance management
Performance manages employee's and ensures a clear understanding of expectations for their role
Performs monthly breakdowns of store financials including P&L statements and departmental scorecards to ensure success and growth of store and company.
Best Buy Mobile Manager
Best Buy Stores, LP - Brandermill, VA
June 2009 to July 2010
Store #1437 (Brandermill, Virginia)
Recommend the products and complete solution items that satisfy the lifestyle needs of the customer now and in the future
Provide end to end assistance and provide sales expertise when needed
Respond to concerns, support and assist in achievement of store and department customer care and sales goals and objectives
Assist customers with questions and resolve any customer issues
Review monthly and department budgets
Complete weekly recap, monthly assessments and special product requests in an accurate, thorough and timely manner.
Ensure department staffing and training through everyday follow up and performance management
Complete employee development planning
Complete monthly walks for on going look and feel of BBYM Department
Obtain overall market share goals and financial results set forth by company on a daily basis.
Complete monthly Product Process walks and convey results to GM and PPM
Performs monthly breakdowns of store financials including P&L statements and departmental scorecards to ensure success and growth of store and company.
Operations Supervisor
Best Buy Stores, LP - Brandermill, VA
June 2008 to June 2009
Store #1437 (Brandermill, Virginia)
Maintain accuracy and consistency of daily change fund, operations daily paperwork reports, store functionality, and POS processes.
Responsible for all store supply orders and maintenance of the store supplies budgets to ensure consistency and accuracy with P&L statements.
Responsible for TLC scheduling and ensuring store and departments are under labor budget based on corporate allocated labor.
Overall success of department goals including: financing mix % of revenue, gadgets and gizmos attachment, account shield attachment, returns and exchange %, accurate and efficient dot.com in store pickup, reward zone membership usage and new customer sign-ups, and look and feel of the department for customers using checkout and customer service..
Responsible for compliance with EPA standards and practices including: accurate employee files compliance, record retention policy, meal compliance, and EPA poster regulations and laws.
Responsible for the development of department seniors and employees on all aspects of business and how they impact the business on a daily, weekly, and monthly basis through monthly one on ones with the seniors and instant coaching and recognition/accountability with line level employees.
Customer Assistant Supervisor
Best Buy Stores, LP - Brandermill, VA
February 2008 to June 2008
Store #1437 (Brandermill, Virginia)
Responsible for driving store numbers throughout various departments. These included: organic growth metrics, Geek Squad Protection, Geek Squad service numbers, accessory attachment, and financing mix % of revenue.
Ensuring customers across the store were taken care of and all shopping needs were met when they were making a purchase.
Ensuring all employees were consistently meeting goals and objectives set forth to them through business trackers, sales goals, and 360 form compliance.
Coach and train employees not only in the customer assistant department, but also throughout the store on management and store objectives as well as their own department objectives laid forth by their own supervisor.
Customer Assistant
Best Buy Stores, LP - Brandermill, VA
September 2007 to February 2008
Store #1437 (Brandermill, Virginia)
Meeting sales goals and objectives set forth to me by supervisor and management team based on store monthly objectives.
Ensuring all customers were across the store were taken care of while on duty and all purchase needs were met.
Ensuring business trackers and all coaching forms were filled out and coached by supervisor or manager at the end of each shift.
Coaching other employees on sales techniques and helping co-workers on objections and advice on how to overcome these objections they came across.
Assistant Manager
LJS Stores, Inc - Amelia, Virginia, US
April 2004 to September 2007
Maintain accuracy and consistency of all daily sales reports and paperwork, daily change fund accuracy, daily spreadsheet reports, lottery reports and accuracy, and accuracy of checkbook funds and change orders.
Responsible for all weekly supply orders through vendors and ensuring accurate stock counts and inventory levels when product was delivered and through peak times of the year.
Responsible for all employees on duty on my shift as well as deli sales and adequate food inventory throughout each shift.
Ensuring work atmosphere was constructive and all employees were busy and customers were being helped while on duty.
Responsible for organization of any extracurricular events that took place including any maintenance events as well as any community events that took place.
Clerk
LJS Stores, Inc - Amelia, Virginia, US
May 1999 to April 2004
Responsible for maintenance of outside of building including: grass cut and trimmed, all trash emptied, parking lot cleaned, and all paint up to code around pump islands and parking spaces.
Responsible for the filling of all coolers inside the store and all back stock was accurately counted and cooler stock restocked.
All money and checks were accurately taken and register accurately counted at end of shift.
Education
Bachelors of Science
Accounting Strayer University - Midlothian, VA
2004 to 2008
Additional Information
Technical Skills
Clear understanding of the mall environment and Boutique style retail concept stores
Strong experience in daily operations of a business unit (sales, operations, merchandising, inventory, scheduling, cash handling, and loss prevention)
Expert salesmanship and demonstrated ability to lead, coach, and train others to achieve business goals and objectives
Ability to source, hire, train, and develop strong motivated teams
I have taken the following courses along with my degree:
International Business
Business Ethics
Business Management
Business Law
Federal and State Taxation Courses
Sociology
Networking
Multiple Excel Courses
Access
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