Technical Support Technician

Sergio Guill n Alonso

www.sergiwilliam.com

*****@************.***

+34 669 2

Solutions-focused professional with 10+ years of experience providing rapid and

client-focused technical support. Well versed in a variety of common operating systems,

applications, programming languages, and hardware with a proven ability to master new

tools quickly and rapidly utilize emerging technologies.

Expert in articulating complex technical concepts to users of varying technical understanding.

Able to provide comprehensive secure network design and system analysis. Web Development

experience, managing successfully all facets of site development, from initial design and

architecture to site deployment.

Commodore VIC-20: the first computer I started using for programming

Since 2012 Osiatis (www.osiatis.com)

HelpDesk Technician

Multi-corporation Technical Issue Resolution

Remote support to users in different computer troubleshooting

2004 to 2009 - La Vanguardia Ediciones, SL (Grupo God )

Helpdesk & network systems technical support specialist

Implementation, monitoring and maintenance of communication

infrastructures for both voice and data networks

(www.lavanguardia.com)

1996 to 1999 - La Vanguardia, T.I.S.A.

Technician in Electronics & Technical Support Specialist

Implementation of computer networks

(Structured networks: modification, maintenance and management)

2001 to 2002 - AC Hotels (www.ac-hotels.com)

HelpDesk Support Specialist and Communications Facilitator

Installation and configuration of various types of computer systems

Management and administration on W indows NT servers

Installation and supervision of systems for new hotel openings in several

locations in Spain

2002 to 2004 - Institut Cartogr fic de Catalunya (www.icc.es)

Digital Edition Operator in the Automatic Cartography Department

Digital edition 1:5000 Catalonia s project

Using drawing stations with MicroStation software

Electronic Technician (High School)

Center: Escuelas Profesionales Salesianas de Sarri

(www.salesianssarria.com)

Industrial Electronics Engineering - 1st course

Center: EUSS - Escuela Universitaria Salesiana de Sarri

(www.euss.es)

Spanish native - Fluent in English Stay for 3 months

W ashington DC, USA - 2011

LINUX HC08

Pascal Javascript MCS51

XML

Windows PHP CodeWarrior

JSP

IT Skills

Apache jQuery Cold Fire

MAC OS

C/C++ AJAX assembler

Java

Eclipse PICs

MySQL

CSS3

MicroStation Perl HTML5 SUBVERSION

Visual Basic

PHP SEO

PLCs Omron

Flying radio-controlled airplanes and helicopters

Hobbies

Designing, building and programming robots

Travellling to different countries, learn other languages and discovering new cultures

For a more detailed resume, video-resume and additional

information:

10 July 2012

www.sergiwilliam.com v2.2

SPECIAL THANKS TO:

Karin M. Ebner

Keith Jones

Antoni Radigales

Garnet Colly

Becky Dunn

Christian M. Salge

IMPORTANT:

The logotypes shown in this document are private property of their respective companies. These companies do not provide any

sponsorship at all. Sergi William has currently neither trade nor dealing with those companies: The use of the logotypes is m erely

informative.

If you have received this resume but it does not comply with the present needs of your company, I kindly ask you to resend the document

to associated companies you think might be interested in my expertise . Let s save paper and protect environment.

Every Like in sergiwilliam.com will be appreciated.

Follow Me on Twitter to get updates.

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@sergiwilliam

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