Human Resource Customer Service

Scott Edinger

Email: *********@********.***

Address: ***** ********* ***** *****

City: Centreville

State: VA

Zip: 20120

Country: USA

Phone: 703-***-****

Skill Level: Management

Salary Range: $90,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

HUMAN RESOURCES SYSTEMS AND ANALYTICS MANAGER

Experienced HRIS manager with systems and analytics experience in Fortune 1000 organizations. Action-oriented professional with excellent interpersonal skills, hands-on management style, and strong analytical ability. Strong knowledge of relational database systems, human capital analytics, and human resource processes, with a heavy focus on collaboration and customer service. Demonstrated accomplishments and expertise in:

aa Human Resource Information Systems aa System Upgrades

aa Human Capital Metrics & Analytics aa Requirements/Design Documents

aa Survey Development & Administration aa Functional System Testing

aa Employee Engagement aa Troubleshooting & User Support

aa Data Analysis aa Competency Modeling

CACI INTERNATIONAL INC October 2006 aaa November 2012

A $3.6 billion leader in providing professional services and IT solutions in defense, intelligence, homeland security, and IT modernization and government transformation. Headquartered in Arlington, Virginia with 14,200 employees worldwide.

HRIS Manager, Arlington, VA

aa Partnered with IT to conduct two upgrades of the Vista HRMS system to maintain currency

aa Led the pre-hire working group and all systems design activities to create a new Onboarding process that utilizes employee self-service and workflow to streamline the existing process and reduce administrative burden on line managers

aa Developed requirements, created design document, and conducted testing and training to implement a home-grown Offboarding workflow to automate the employee separation process

aa Designed a core set of human capital metrics and analysis closely aligned with business objectives to be provided monthly to executive leadership to identify key trends

aa Supervised three employees to implement numerous HR system enhancements, troubleshoot issues, provide user support, and respond to requests for data reports

Functional Analyst 2, Chantilly, VA

aa Collaborated with the Training and Communication groups to design and develop a company-wide career development program and create the layout and content for a new Career Development website

aa Reviewed job summaries and competency descriptions to identify relevant competencies that map to each position and created a consistent, company-wide competency model

aa Completed all setup and configuration related to positions and competencies in the Saba LMS system to ensure complete and accurate data

aa Managed project timelines and conducted reporting with metrics to track progress during project pilot

U.S. FOODSERVICE November 2002 aaa October 2006

A $14 billion industry leader with more than 60 distribution facilities that supply thousands of items to restaurants, hotels, schools, health care facilities, and institutional foodservice operations. Headquartered in Columbia, MD with 32,000 employees across the U.S.

Regional Human Resource Analyst, Roanoke, VA

aa Provided PeopleSoft support and training to end users increasing system knowledge and proficiency among field human resource departments in the Southeast Region

aa Partnered with the Corporate HRIS team to identify and resolve system issues, develop and test new functionality, and recommend enhancements and improvements based on the needs of field users

aa Prepared monthly HR metrics and data analysis to identify trends in headcount, turnover, productivity, and safety rates and provided recommendations to senior management

aa Designed and implemented a website on the company Intranet to house Southeast Region HR documents and policies in a central location

aa Participated as a key member of a Test Committee that assisted with the end-user testing of new system processes and functionality enabling a smooth upgrade from PeopleSoft 8.0 to version 8.8

aa Assisted with compilation of annual Human Resource Planning documents to identify strengths and areas of vulnerability in the Region and to develop a more defined succession plan

HRIS Specialist, Columbia, MD

aa Provided PeopleSoft system support and training to end users enabling division Human Resources to operate more efficiently

aa Created queries and reports for utilization in data audits and analysis by Corporate and Division users and assisted with analysis as needed

aa Collaborated with Corporate Human Resource managers and IT to identify business requirements and draft design specifications and test plans when developing new system processes and functionality

aa Maintained and revised PeopleSoft HRMS training materials to maximize user knowledge and education

Human Resource Coordinator, Columbia, MD

aa Supported the Compensation, Benefits, and HRIS departments with a variety of administrative tasks and special projects

SOFTWARE SKILLS

PeopleSoft HRMS Taleo ATS Microsoft Office Suite

Vista HRMS Crystal Reports Microsoft SharePoint

Saba LMS Basic SQL Lotus Notes

AWARDS & HONORS

Nominated for the CACI Staff Eagle Award, December 2009

CACI Exemplary Customer Service Award, April 2011

Team Innovation Award Finalist - HR Leadership Awards of Greater Washington, June 2011

EDUCATION AND PROFESSIONAL AFFILIATIONS

Master of Arts, Industrial/Organizational Psychology, University of New Haven, West Haven, CT Bachelor of Science, Psychology, University of Pittsburgh, Pittsburgh, PA

Professional of Human Resources (PHR) aaa Human Resource Certification Institute

Society for Human Resource Management (SHRM)

Dulles Society for Human Resource Management Chapter

International Association for Human Resource Information Management (IHRIM)

Toastmasters International

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