Customer Service Quality Assurance

Antoinette Kirk

Email: *********@********.***

Address: ***** ***** *** **

City: Renton

State: WA

Zip: 98059

Country: USA

Phone: 206-***-****

Skill Level: Experienced

Salary Range: $50,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Antoinette M. Kirk

14823 204th Ave Se

Renton, WA 98059

Cell: 206-***-****

email: *********@********.***

Objective: To be associated with an enterprise that will utilize my experience and skills in an environment that is both challenging and rewards success based on exceptional performance.

Summary of Qualifications:

* Constant demonstration of reliability, high level of responsibility, customer service, and the ability to work well under pressure without immediate supervision.

* Detail oriented, with excellent organization and time management skills.

* A highly motivated professional who excels in a fast paced, high tech environment.

* Highly proficient in Microsoft Office applications, including Outlook, Excel, Word, and PowerPoint

* Working knowledge of MS Visio, MS Project, and UNIX

* OS: Windows (2010,XP)

Experience:

Egencia

Reporting Solutions Analyst - May 2003 - current

* Produce quarterly, monthly and ad hoc reports for corporate travel accounts

* Produce quality results in a timely manner

* Use organizational and analytical skills to manage projects and find solutions

* Ensure integrity through attention to detail, validation and documentation

* Review and input data into account specific formats

* Review and discuss trends with account managers/management teams to ensure that client needs are met

* Support account managers with training, technical issues, reporting questions and running reports as needed

* Work independently and as a team member to meet team objectives

Expeditors International - Seattle, Washington

Quality Assurance Specialist - May 2001 - March 2003

* Testing proprietary software

* Produce and execute test cases from business and system requirements

* Develop system test plans from requirements and design documents

* Design and execute test cases from Windows and UNIX applications

* Effectively operate and test programs using UNIX, NT and JAVANT

* Create and present training sessions in individual and group settings

* Expertise in executing tests in software with quick product release cycles

* Works with developers and project managers to ensure program functions correctly before being sent to company users

* Documents and tracks all defects that are found in software, verifies all fixed defects

* Attends meetings to coordinate work planning, operational procedures, going over design documentation and use cases

* Performed numerous types of testing on real world business applications including functional, load, stress and regression testing

Expeditors International - Seattle, Washington

Executive Assistant - March 1998 - May 2001

* Responsible for coordinating training classes

* Responsible for assisting 250 employees with admin duties, including CIO and Director of Systems Development

* Gather and set up meeting materials

* Prepares business presentations, memorandums, form letters, reports, graphs and design documents, updating organizational charts on internal website

* Managing multiple data bills - including Frame Relay, EDI transactions, T-1 and X.25

* Revises, implements, and resolves account issues immediately

* Ordering office supplies on a weekly basis

* Creation of US Customs documents for International exportation

* Assisted with main receptionist handling multi-line inbound phone system

Education:

Software Testing - University of Washington, February 2003

Introduction to Testing - Bellevue Community College, Summer 2001

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