Manager Management

F. CHAD SHEPHERD

***** ********* ***** **. *****, MO 63146

314-***-**** ****.********@*********.***

SENIOR IT LEADERSHIP: CIO/VP

IT visionary who utilizes technology to rapidly and effectively address mission critical business

challenges. Dynamic change agent with 19+ years transforming underperforming departments into

industry leading organizations. Fiscally-savvy manager who dramatically reduces costs while improving

efficiency and customer satisfaction. Broadly experienced professional who has worked effectively in

multiple technology disciplines, and in small-, medium-, and large-cap environments.

Areas of Expertise

Strategic and Operational Planning Vendor Management Contract Negotiation Budgeting Cost

Control M&A Technology Integration Leadership Development Systems Architecture/Design

Staff Management Team Building Data and System Security e-Commerce Project Management

Voice, Data, and Video Communications Data Center Operations Large Scale Deployment Remote

Office Management Cost/Benefit Analysis

PROFESSIONAL EXPERIENCE

ST. LOUIS COLLEGE OF PHARMACY, St. Louis, MO

Leading Pharmacy College, graduating one of the largest classes of new pharmacists in the US

Vice President Information Technology, Chief Information Officer 2001-Present

Direct all technology operations to support strategic organizational goals. Champion emerging

technologies to streamline business processes and improve instruction. Collaborate with senior

leadership to identify technology needs and direction. Establish and implement technology policies and

procedures. Serve as technology liaison to Board of Trustees. Lead team of 18 full-time and 30 part-time

employees in support of 2300 users. Prepare and manage $3M annual budget. Direct creation of

medium/large technology environment with 1,600+ computers, 60 servers, and 310 network

routers/switches; systems are interconnected via redundant 10 Gbps high speed fiber optic network

backbone and connected to Internet via redundant 100 Mbps links with multi-layered security,

management, and auditing systems.

Spearheaded, vetted, determined and presented ROI to Board, and directed implementation of

student notebook computer program to reduce high computing lab costs, and increase

technology ROI.

o Saved $1.6M+ in construction costs by elimination of existing and planned computer

labs.

o Cut annual hardware replacement costs by a further $141K.

o Maintained stable cost to students for 9+ years from program inception, with no cost

increases forecast in 2013.

o Cut IT Technical Support workforce by a FTE of 60%.

o 89% of all students using notebooks daily for class related use.

Analyzed technology expenses, rationalized processes, and dramatically increased IT ROI,

enabling support for exponentially larger user base while maintaining costs at early 2002 levels.

o Spearheaded 705% increase in computers, simultaneously slashing multi-year spend rate

by $3.2M+

o Reduced technology spending below national mean while increasing customer

satisfaction and technological capabilities.

Instituted 'customer first' philosophy, developed SLAs, and standardized technology

environment. Implemented leading edge tools to grow technology footprint to rival major

research institutions.

o Dramatically grew customer approval from

F. CHAD SHEPHERD

11922 Greenwalk Drive St. Louis, MO 63146

314-***-**** ****.********@*********.***

ST. LOUIS COLLEGE OF PHARMACY, VP/CIO Technology, continued

Implemented multiple open source applications cutting IT costs by over $50K/year.

Spearheaded development of PILS (Pharmacy Information Learning System), a cutting edge

rotation management, student assessment, student portfolio, and reporting/data analytics tool;

an industry 1st.

o System has supported exponential increase in number of students on rotation with no

increase in management costs.

o Eliminated need for adding an estimated 3 FTEs in the Experiential Programs office.

Instituted IT process improvements supporting more efficient use of human resources,

eliminating rehire need and reducing costs by 1 FTE.

Deployed technology systems to modernize all aspects of instruction including tablet based

computing technologies, classroom digital multimedia and wireless technologies, classroom

lecture capture systems, learning management systems, wikis, discussion forums and

collaborative work systems, web based assessment systems, classroom polling/feedback system,

video production, and video conferencing.

ENTERPRISE RENT-A-CAR, St. Louis, MO 1998-2001

Largest rental car company in North America

Manager, Windows Server Architecture 2000-2001

Directed team of 9 architects in design and development of all Windows based server systems during

period of rapid change and explosive growth of department with 136 test and 850 production servers in

US, CA, and EU. Negotiated deliverables/timelines with customers, vendors, and business unit

managers. Developed business plans including capital expenditure forecasts, training and employee

development programs, performance incentives, staffing requirements, and resource justifications.

Represented engineering organization in technology committees and project meetings. Developed

uniform operational standards and procedures for the Windows Server environment.

Key management contributor to $100M rental branch architecture redesign for 4,500 locations,

replacing green screen terminal environment and updating technology footprint; technology is

still in use.

Co-led team negotiating significant reduction in equipment cost, with $6M savings for

technology refresh projects.

Appointed member of leadership team that planned and coordinated EnterActions annual

leadership training seminar.

Advanced Support Manager 1999-2000

Led Advanced Support Department with 4 teams, 4 managers, and 34 employees; team provided 2nd

level support for complex multi-platform environment with 38K+ installed devices. Developed $2M

operational and $300K capital budgets, training and employee development programs, and resource

justifications.

Created, organized, and staffed department, dramatically enhancing support for 45K users.

Led team ensuring 24/7/365 support for 1st internet reservation system, mitigating millions of

dollars in lost revenues.

Supervisor, Installations Department 1998

Coordinated installation initiatives among Project Management, Engineering, and Application

Development. Mentored department supervisors. Led multiple teams including Level I PC Installations,

Level II PC Installations, Move Add Change Coordination, and Network Installations.

Developed uniform operational standards and established standard operating procedures,

slashing installations time by 50%, with dramatic improvement in customer satisfaction.

F. CHAD SHEPHERD

11922 Greenwalk Drive St. Louis, MO 63146

314-***-**** ****.********@*********.***

KIRKSVILLE COLLEGE OF OSTEOPATHIC MEDICINE, Kirksville, MO 1998

Nationally ranked Osteopathic medical school

Director, Computing Services

Provided strategic IT vision. Led IT purchasing, installation, and maintenance. Directed team of 14, and

managed operational budget of $600K and $300K capital expenditures budget.

Developed plans to streamline internal operations, upgraded network infrastructure,

standardized software and hardware systems, consolidated outdated and incompatible e-mail

systems, implemented intranet and extranet, and instituted performance based compensation.

DATA SYSTEMS INTERNATIONAL, Overland Park, KS 1995-1998

Mid-sized computer marketing and consulting company with annual revenues of $100M+

Manager, Systems Operations 1996-1998

Personal Systems Specialist 1995-1996

Managed extensive network comprised of multiple AS/400, RS6000, HP9000, Windows NT, OS/2 Warp,

and Novell Netware servers connected to 15 regional offices. Directed all corporate telecommunications

systems including modem pools, phone switches (Lucent/AT&T Difinity G3i PBX s), and voice/data

leased lines to regional offices and 3 international locations. Prepared fiscal MIS business plan including

departmental objectives, annual budget and staffing projections. Led team of 4 with budget of $1.5M.

Converted standard file and print services from mid-range computing platforms to PC Server

technology, for significant cost savings and overhead reduction.

Contributed to negotiation and acquisition of 4 companies, and ensured technology integration

costs were understood and the interests of DSI could/would be protected.

Integrated IT after acquisition.

UNIVERSITY OF CENTRAL MISSOURI, Warrensburg, MO 1992-1995

Microcomputer and Audiovisual Specialist

Installed, configured and maintained Apple and IBM compatible computers. Provided technical support

to faculty, staff, and students.

SHEPHERD ELECTRONICS Kirksville, MO and Warrensburg, MO 1990-1995

Computer Consultant and Electronics Technician

Provided computer and network consulting, sales, service, and support. Maintained and repaired coin

operated amusement machines and juke boxes. Provided consumer electronics repair.

TRUMAN STATE UNIVERSITY, Kirksville, MO 1991

Student Worker Computer/Audiovisual Technician

Maintained campus computer labs and serviced/repaired audiovisual equipment.

Only student worker allowed to repair equipment.

EDUCATION, MEMBERSHIPS, and INTERESTS

UNIVERSITY OF CENTRAL MISSOURI

Bachelor of Science, Electronics Technology, Computer Technology Specialization

Graduated with Honors

Served on Missouri Education and Research Consortium Board of Directors for 9+ years.

Elected board chairman in 2008.

Avid bicyclist averaging 3,000 miles a year.

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