Customer Service Manager
Resume:
carpet install, restrech, or any odd job (fairmont and beyond)
Date: 2012-11-07, 10:21AM ***********@*******.***
i am looking for any work. carpet is slow this time of year until summer. If you have any side jobs carpet, landscaping,any type of odd job. no job is to small. My buisiness partner and I are just trying to stay a float until buisiness picks back up. Free Quotes are available. resume below.
Thanks Phil
Philip Moran
205 Diamond St. Apt 1
Fairmont, WV 26554
********@*******.***
CAREER OBJECTIVE
To obtain gainful employment where I can better myself and make a positive influence in your company and my career.
QUALIFICATIONS
More than 5 years' experience providing increasingly levels of leadership in marketing and customer service field
Skilled in strategic planning; able to prioritize effectively, multi-task, and achieve objectives within time and budget
A dynamic communicator; confident and poised in interactions with individuals at all levels
Known for building strong relationships with internal and external partners
Committed to superior customer service
PROFESSIONAL EXPERIENCE
2010-2011/SNM Glass, Fairmont, WV
Glass Installer
Cut, assemble, fit and attach metal-framed glass enclosures for showers, bathtubs, display cases, skylights, and other structures
Install pre-assembled metal or wood frameworks for windows or doors to be fitted with glass panels, using hand tools
Load and arrange glass and mirrors onto delivery trucks, using suction cups or cranes to lift glass
Cut and remove broken glass prior to installing replacement glass
Grind and polish glass, and smooth edges when necessary
2008-2010 Wildwood Inn, Gatlinburg, TN
General Manager
Hired, trained and managed staff
Set room rates, monitor income and expenses
Met with clients and plan schedules
Manage and maintain all year or seasonal facilities
Answer questions about hotel policies and services. I also resolved customer complaints.
Arrange telephone answering service and mail delivery.
Inspect hotel for cleanliness and appearance
Show, rent, or assign rooms or cabinets
2005-2007 Blue Hippo Funding, Baltimore, MD
Floor Manager
Created a process-impelled workflow for sales or telemarketing and leading follow-up and qualification
Developed call scripts for telemarketer's use with lead generation and qualification
Updating the customer relationship management system with new contacts
Maintaining accurate detailed and applicable contact data in the database
Managed telemarketer's on the floor by positive and constructive communication
2002-2008 Custom Carpets, Fairmont, WV
Carpet Installer
Cut and trim carpet to fit along wall edges, openings, and projections, finishing the edges with a wall trimmer
Cut carpet padding to size and install padding, following prescribed method
Inspect the surface to be covered to determine its condition, and correct any imperfections that might show through carpet or cause carpet to wear unevenly
Move furniture from area to be carpeted and remove old carpet and padding
Have Red Hat Apprentice Card
References
Dave Tucker C.J. STAGG FLOORING 304-***-****
Josh Barnes General Contracting 304-***-****
Tracey Fellows Glass Installer 304-***-****
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