Customer Service High School

Lawrence Peoples

Email: ********@*********.***

Address:

City: Tuscaloosa

State: AL

Zip: 35404

Country: USA

Phone: 682-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Technical Customer Service Specialist with a vast knowledge of web applications, software and framework seeking to assist clients in all troubleshooting endeavors. Technical Support Representative skilled at resolving complex customer service issues in a timely manner. Technical support professional with extensive IT background. Enjoys troubleshooting to find solutions to technical issues.

Educational Background:

High School Dipolma from ITT Technical Institute, Bessemer AL 1/2001 to 9/2005 (Computer Electronics Engineering Technology)

High School Dipolma from Central High School, Bessemer AL 1/2001 to 12/2012

Job History / Details:

Summary

Technical Customer Service Specialist with a vast knowledge of web applications, software and framework seeking to assist clients in all troubleshooting endeavors.

Technical Support Representative skilled at resolving complex customer service issues in a timely manner.

Technical support professional with extensive IT background. Enjoys troubleshooting to find solutions to technical issues.

Highlights

Troubleshooting proficiency

Exceptional telephone etiquette

Patient and diligent

Vast technical knowledge

Proficient in AVG, Printers

Digital AC & DC electronics

Electronic Devices

Microprocessors

Windows XP/Vista

Microsoft Office expert

Knowledge of F-Secure Antivirus

Accomplished with mobile devices

LAN aptitude

Networking concepts

Visual Basic

RFID

Accomplishments

Exceeded issue-resolution targets and achieved exemplary customer satisfaction responses.

Handled technical/mission-critical calls daily and consistently met high service standards.

Acted as point of contact for all major technical issues, including power outages, system failures and disaster recovery.

Experience

December 2011 to Current

Powr-Flite Ft. Worth, TX

Technical Support

Answer any questions or concerns that customers are experiencing with their commercial floor machine by using a logical process of elimination to identify the true source of a problem. Responsible for obtaining service ticket reports in order to ensure services are completed in a timely manner. Also, responsible for assuring all tickets are closed correctly without any discrepancies. Responsible for system/software upgrades throughout office.

December 2008 to December 2010

Unisys Corp Reston, VA/ Balad, Iraq

Field Service Engineer

Handled technical troubleshooting within an enterprise environment. Engaged and tracked Priority 1 issues with responsibility for the timely documentation, resolution, and closure of trouble tickets. Conducted on-site surveys. Handled inventory on Integrated Support System database, and maintained operational readiness. Responsible for maintenance and system upgrades of the Radio Frequency Identification/ In Transit Visibility (RFID/ITV) systems assigned and retained a 99.5 percentage visibility rate. Conducted the installation, maintenance, and system upgrades of leading edge Automatic Identification Technology (AIT). Served as the Information Management Officer for 15 RFID/ITV computer systems, which included servers installed at 4 remote locations.

December 2006 to December 2008

Nova Gaming Jasper, AL

Field Technician

Maintained operational readiness for over 500 workstations on a Level III standalone gaming system that were SAS or S2S interface compatible. Performed site surveys, inventory, ordering of parts, customer service, scheduling, physically moving equipment, system testing, and customer training. Terminate CAT5 cable for network connectivity. Responsible for implementing gaming networks on Windows Server. Administered troubleshooting networks and resolved mission critical calls which excelled in service standards.

Education

2005 ITT Technical Institute Bessemer, AL

Associate of Science Computer Electronics Engineering Technology

The Computer and Electronics Engineering Technology program in the School of Electronics Technology teaches circuits, systems and specialized techniques used in electronics and computer technology career fields.

2002 Central High School Tuscaloosa, AL

High School Diploma General Course of Studies

Additional Information

Seeking a challenging position in Information Technology with an absolute commitment to organizational success and customer satisfaction.

Available for Relocation & Travel

Contact this candidate