Manager Sales
Resume:
Title:Robert Hickle
******.******@*********.***
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Name: Robert Hickle
Address:
City: San Jose
State: CA
Zip/Postal Code: 95124
Country:
E-mail: ******.******@*********.***
Primary Phone:
Background
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Availability or Timeframe:
Authorized to work in the US: Yes
Security Clearance:
Do you have transportation: Yes
Over 18: Yes
Education:
Languages Spoken:
Job Preferences
Desired Salary: Open
Willing to Relocate:
Desired Job Titles: Business Intelligence Manager
Data Warehouse Manager
Product Manager
Desired Job Types: Contract, Employee
Work Status: Full Time
Desired Shifts:
Desired Travel: 10%
Category: Information Technology or Systems, Project Management
Company Size:
Company Type:
Industry:
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Copyright c 1997- Lee Hecht Harrison, Inc.
ROBERT S. HICKLE
******.******@*********.***
SUMMARY:
Business Intelligence Manager with more than fifteen years of experience in bridging the
gap
between technology and the business community. Proven record in developing solutions that
enable the business to make better decisions with greater speed and confidence.
Demonstrated strengths in:
Leading and motivating cross functional and global teams.
Translating business requirements into technical specifications.
Introducing BI technology to enhance productivity and optimize business results.
Analytical skills to resolve complex problems.
Planning and organization expertise from initial concept through design and
implementation.
Communicating with large and small audiences including executive, technical, or
business attendees.
PROFESSIONAL EXPERIENCE:
Hewlett-Packard
Business Intelligence Product Manager
(20062010)
Managed software and hardware components of the HP Neoview platform throughout the
product life cycle from conception, development, introduction, and evolution. Focused
primarily
on data integration and connectivity requirements.
Defined product requirements based on market analysis and customers interactions; and
translated the requirements into product objectives for the engineering teams.
Partnered with Ab Initio, Informatica, SAS, MicroStrategy, Business Objects, and Cognos
ensuring products were optimized to meet customer needs.
Presented the Neoview value proposition and architecture to executive customers,
industry
analysts, and trade show participants promoting awareness and sales.
Collaborated with sales and field representatives in the sales cycle resulting in multi-
million
dollar deals with new customers.
Business Intelligence Manager
(20012006)
Deployed an enterprise data warehouse and business intelligence solution for HP s direct
to
consumer e-commerce subsidiary (hpshopping.com) to improve profitability and facilitate
quick
responses to business events.
Developed the vision and strategy for the Business Intelligence Program.
Collaborated closely with finance, marketing, sales center, and operations to
prioritize needs
and implement analytic processes to address their key performance objectives.
Hired and managed a team to deliver critical results yet maintain costs.
Engaged both internal and external consultants to augment the team s expertise and
bandwidth.
Presented case study to external BI audiences and industry analysts at Informatica s
Analysts
Day and other occasions to promote HP s ecommerce store
408-***-**** Robert S. Hickle ******.******@*********.***
Technology Alliance Manager
(20002001)
Identified and assessed technology leverage opportunities across HP for hpshopping.com.
Established linkages with worldwide development organizations and every region s e-
commerce initiative to establish best practices and reduce operating expenses.
Participated in strategic planning for online stores in Latin America, Canada, and
Japan.
E-commerce Operations Manager
(19992000)
Managed technical operations for HP s e-commerce U.S. Business Store.
Improved customer loyalty and profitability 3X though operational excellence.
Contracted an internal HP organization to deliver the day to day support activities.
Assisted contracted organization in hiring manager and engineers and advised in the
initial
set up of the team.
Established and managed the operations budget to target.
Planned and managed Y2K activities for North America e-business team resulting in no
disruption of service for customers.
E-business Support Consulting Manager
(19981999)
Consulted with three e-business teams to evaluate their existing application support
and
recommended a new model.
Defined processes for clear accountability and ownership as well as appropriate
division of
responsibilities that improved business controls and reduced expenses.
Designed transition strategy that avoided interruption of service for customer sales.
Technical Support Manager
(19961999)
Managed team of six employees, twelve contractors, and four vendors responsible for
support and software maintenance of U.S. and worldwide Channel Marketing applications.
Established and managed budget to target.
Achieved zero attrition during last year of obsolescence of four applications,
resulting in high
service levels and maintained external customer satisfaction.
OTHER PROFESSIONAL EXPERIENCE:
Information Technology Engineer, Hewlett-Packard
Sergeant, United States Air Force
EDUCATION/ PROFESSIONAL DEVELOPMENT:
California State University,
Chico
BS
Computer Science
Minor - Business Administration
The Data Warehousing Institute
Data Warehousing Fundamentals
Data Modeling: Data Warehousing Design and Analysis Techniques
Requirements Gathering and Dimensional Modeling
Kimball University
Data Warehouse Life Cycle
ETL Architecture
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