Manager Information Technology

Reginald Hannah

Email: *********@********.***

Address: ***** *** ***** ****

City: Riverside

State: CA

Zip: 92503

Country: USA

Phone: 951-***-****

Skill Level: Experienced

Salary Range: $60,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

REGINALD HANNAH 951-***-**** **************@*****.***

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REGINALD HANNAH

13033 New Haven Loop 951-***-****

Riverside, CA 92503 **************@*****.***

INFORMATION TECHNOLOGY SPECIALIST

Solutions-driven, customer-focused IT leader successful in leveraging technology assets to build corporate and market value. Combine strong business and financial acumen with the ability to lead technology teams through the complex processes of technology development, acquisition, deployment, and integration and operations management.

EDUCATION

B.S., Information Security Systems, University of Phoenix, Phoenix, AZ, Expected Graduation: June 2013

A.A., Information Technology, University of Phoenix, Phoenix, AZ, 2010

Completed more than 400 hours of continuing professional, managerial and technical training.

TECHNICAL SKILLS

aa Microsoft Office aa Adobe Dreamweaver

aa WAN aa Windows operating systems

aa LAN aa Adobe Flash

aa System security

aa MS Project

aa PDLC

aa Microsoft Project

aa Davox dialer system

aa Visio

aa SDLC

aa SQL Server 2008 R2

PROFESSIONAL EXPERIENCE

Loma Linda University Medical College Loma Linda, CA 2012 aaa Still in Progress

Epic Credential Trainer

aa Train surgeons and doctors on the EPIC system for the physician orders module.

General Electric Money Bank Costa Mesa, CA 2008 - 2011

Late Stage Collector

aa Collected payments for delinquent accounts 30 -75 days past due, and reviewed accounts that needed assistance with programs to become current or repossessed.

aa Achieved 90% time on systems when average time is 88%, which allows servicing of more accounts.

aa Reduced delinquency 30% by negotiating with customers to bring accounts current.

aa Achieved highest dollars collected $135k in a month period by collecting total balance due when the average collected amount was $50k for the month.

aa Selected to participate on a board, which resulted in the implementation of the current bonus structure.

aa Worked with panel on current collection system design with information technology.

CashCall LLC Costa Mesa, CA

Unit Manager 2005 - 2007

aa Managed a team of 12 employees for collections who serviced accounts 30 aaa 59 days past due.

aa Reduced delinquency in unit by 65% by training employees in proper collections strategies.

aa Collected $3.5 M of the $5M that was delinquent each month by effectively monitoring employee calls, and developed the employeeaaas strengths.

aa Developed plan for unit managers to track needed dollar amounts for goal by creating an Excel spread sheet.

aa Achieved goal 11 out of 12 months as unit manager by spending the necessary time with each employee on a

daily basis to ensure goals were achieved.

aa Collaborated with IT on design of in-house system for collections, and helped create applications for collectors to track their progress.

Late Stage Collector 2005 - 2005

aa Collected delinquent accounts 60 aaa 89 days past due, and reviewed accounts for assistance.

aa Exceeded monthly goal by 3% aaa 5% by educating the customer on their loan, and working with the customer to negotiate, and resolve past due accounts.

Nationwide Collections Agency Riverside, CA 2004 - 2005

Third Party Collections

aa Collected and charged off accounts that were 100 days past due.

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