Engineer Software
Resume:
Title:Computer Lab Assistant
*******@********.***
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NAME:,
ADDRESS:
ADDRESS2:
CITY:
STATE: CA
ZIP:
CANDIDATE ID: 2895826
US CITIZENSHIP:
EDUCATION:
EXPERIENCE: 0
WILL RELOCATE: No -
JOB WANTED:
RATE NEEDED:
TELEPHONE: 408-***-****
EMAIL: *******@********.***
HOMEPAGE:
HOTTEST SKILLS: ethernet, cisco, engineer, sun micro
REVISION: 08-SEP-02
NAME: GARY OWENS
ADDRESS: P. O. BOX 59198
CITY: SAN JOSE
STATE/PROVINCE: CA
ZIP/POSTAL CODE:
COUNTRY: USA
EMAIL:
PHONE: 408-***-****
CANDIDATE ID: NA
CITIZENSHIP: US
Citizen
EDUCATION: Not Entered
EXPERIENCE: Not Entered
WILL RELOCATE: Not Entered
RELOCATION INFO: Not Entered
JOB WANTED: Any
RATE NEEDED: Not Entered
HOMEPAGE:
COMMENTS:
HOTSKILLS:
GARY L. OWENS
P. O. BOX 59198
SAN JOSE, CA 95159
*******@********.***
Education: San Jose City College,
San Jose, CA Anticipated graduation,
June 1999,
in General Studies
AT&T, Fiber Optics School, Installation and Design, Pleasenton,CA Work
Experience:
01/97
to PresentApple Computers, Cupertino, CA QA Tester- Contractor
Currently an outsourced QA Tester, for a large corporation of about
13,000 users. Assigned to projects that require Bug Testing against
new production and prototype machines, third party and internet
software. Performed daily write-ups, on hardware and software Bugs,
using corporations Bug tracking system. Also responsible for Bug
regression, as new builds for my projects become available. Assigned
to write-up software guidelines, for other QA Testers to use as tools
in their Bug testing. Provide Ethernet and LocalTalk support for the
corporations test and isolated networks.
6/95
-12/96Apple Computers, Cupertino, CA Network Specialist-
Contractor
As Network Specialist provided second and third level support for
clients computer hardware and software manufacturing networks.
Assigned as a committed resource to two buildings with fifteen hundred
users. On a daily basis interacted with Corporations technical groups
and Users to resolve telecommunications problems. Directly handled and
addressed problems related to ISDN and LANS; Ethernet, LocalTalk,
analog lines and internet provider issues. Provided after hours
on-site support and telephone support in rotation for corporations
extensive number of telecommuters and remote data users. Provided
written status reports and progress updates to Clients Central Support
Center. Configured IP addresses for internet and E-mail access during
company wide rollout. Also responsible for Mac set-ups and software
installations.
12/94
-6/95Sun Microsystems, Milpitas, CA Network Technician
-
Contractor
Performed daily on-site support of clients phone system and LAN
network. Received assignments from client based on user reported
issues, job request and work queues. Directly contacted and interacted
with Clients users to effect problem resolution. As a resource to
Clients Call Center staff was part of after hours second level
escalation support. Providing call-in and on-site support as needed to
Clients Trouble Center staff. Implemented Adds, Moves and Changes to
phone system and network closets.
7/93-12/94Apple Computers,
Cupertino, CA Network Technician- Contractor
Dedicated resource to Clients twenty-five person network team.
Responsibilities included resolution of problems relating to the
networks, phone system, hardware and software. Also provided second
level support for User reported issues. Later a committed resource to
Clients Telecommunications Engineering group for implementing and
support of a large LAN upgrade project. Directly installed and
supported various routers; Cisco, 3Com and TribeStar in twenty-five of
the Clients buildings.
7/92
-7/93Telecommunications Management Solutions Inc, Campbell, CA
LAN Installer
Initially assigned to an installation team responsible for new
building wiring of data and fiber optic communications for various
clients. Subsequently, assigned to provide on-site and off-site
technical support and problem resolution to clients
following initial wiring cutover. Performed this task alone and in
two-man teams. Additionally assigned to other Clients sites for
performing Customer requested Add, Moves and Changes.
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