Customer Service Insurance

Insurance Professional Seeking Employment (Charlotte, Union County)

Date: 2012-12-04, 4:13PM ****************@*****.***

*If you are interested in getting my (real) resume, please email me at the above address. * I AM LOOKING FOR CUSTOMER SERVICE, CLAIMS, ADMINISTRATIVE OR THE LIKE TYPE WORK. *

CAPABILITIES:

- Able to effectively manage many responsibilities and tasks simultaneously in a fast paced environment.

- Dependable and upbeat individual with the ability to learn new tasks in a quick and proficient manner.

- Skilled in most computer programs and able to learn new programs quickly.

- Adaptive to change and readily accepts new challenges and responsibilities with ease.

- Capable of working independently or in a team environment.

- Broad knowledge of the property & casualty insurance industry.

WORK EXPERIENCE:

www.crimeincharlotte.com/ONACO Info Svcs -- Creator/Administrator 02/2008 -- Present

Crime blog consisting of crime news, useful links, safety information, new laws, community information and information about crime in Charlotte. Onaco is a background checking company streamlined on the internet.

Insurance (P/L & C/L) Customer Service Representative 02/2009 -- 10/2009

Moore Insurance Associates, Inc., Charlotte, NC

Part-time position providing customer service for all auto and commercial accounts within an Independent Agency. Responsible for maintaining an expiration list of current accounts (renewals) and quoting new business accounts.

Insurance Analyst- Capital Markets Group 01/2005 -- 12/2008

Bank of America, Charlotte, NC

Worked in the Capital Markets Servicing Group to review loan documentation and insurance policies for loan compliance. Worked with borrowers and insurance agents to resolve insurance issues. Disbursed funds from insurance escrow accounts for insurance premiums. Generated reports for sub-servicers, rating agencies and investors.

Commercial Lines Accounts Insurance Marketing Specialist 10/2002 - 12/2004

Dean Heckle & Hill, Inc., Matthews, NC

Worked with Producers in Commercial Lines Department to market, quote and bind all new business accounts. Also responsible for remarketing existing accounts and working with Applied Systems to establish new accounts and submit applications by form or using company online programs. Met with company representatives regularly to stay current on all new company programs, procedures and underwriting guidelines.

Insurance Customer Service Representative - Personal Lines 10/2001 - 10/2002

Bingham & Therrell Agencies, Inc., Charlotte, NC

Maintained a book of business in the Personal Lines Department to service including answering client questions, making policy changes and processing renewals. Responsible for quoting and binding new business using Applied Systems and Rackley. Maintained the Applied System including company downloads/uploads. Responsibilities included troubleshooting, maintenance and updates to the agency management system for the Personal Lines Department.

Contract Administrator- Client Support 01/1997 - 12/1999

Lucent Technologies, Basking Ridge, NJ

Worked with field sales managers and internal department management to process applications and contracts for Lucent Authorized Dealers program. Maintained Lotus Notes database and distributed status reports for all areas of operations within the Indirect Channel Department.

Receptionist & Customer Service Representative Assistant 09/1993 - 01/1997

Groendyke Associates Insurance Agency, Califon, NJ

Responsibilities included answering telephone, greeting clients, accepting insurance payments, filing and faxing. Assisted CSR's with input of renewals, endorsements, claims, etc. using Applied Systems.

EDUCATION:

Western Carolina University, Cullowhee, NC 12/1999 - 08/2001

-Bachelor of Science in Business Administration (B.S.B.A)

-Dual Major: Entrepreneurship and Marketing

Raritan Valley Community College, North Branch, NJ 01/1997 - 12/1999

-Degree Obtained: Associate of Science in Business Administration (A.S.)

Voorhees High School, Glen Gardner, NJ 09/1992 - 06/1996

-Degree Obtained: High School Diploma

COMPUTER SKILLS:

-Proficient in all Microsoft Office programs: Word, Excel, Power Point, Works & Publisher

-Experienced in all internet and e-mail programs, including HTML & web design

-Insurance Software: Applied Systems, Sagitta, Rackley, Risk Rater & several other insurance company and broker rating programs

INSURANCE LICENSES:

- NC Property & Casualty Insurance Agent License

- NC Insurance Property & Casualty Broker License

References Available Upon Request

Contact this candidate