Customer Service Sales
Resume:
Brian Umbrell
Email: *********@********.***
Address: *** **** **** ******
City: Chambersburg
State: PA
Zip: 17201
Country: USA
Phone: 717-***-****
Skill Level: Management
Salary Range: $45,000
Willing to Relocate
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Brian Umbrell
235 E. King Street
Chambersburg, PA 17201
Phone: 717-***-****
Cell: 240-***-****
E-Mail: *********@********.***
Summary
Hardworking retail management professional versed in all aspects of running a high-end store, including opening and closing procedures, banking, merchandising and recruiting.
Highlights
Retail inventory management
Accurate cash handling
Store opening and closing procedures
Store operations
MS Office proficient
Exceptional leader Retail inventory management
Accurate cash handling
Store opening and closing procedures
Store operations
MS Office proficient
Exceptional leader
Conflict resolution skills
Recruiting and interviewing
Reliable
Accomplishments
Developed and implemented new loss prevention methods which resulted in a 20% reduction in shrinkage rates.
Experience
April 2010 to February 2012
Sears Holding Corporation Hoffman Estates, ILL
Assistant Store Manager
Supervised sales staff of 7 to 15 personnel including hiring, training, and management.
Frequently earned bonuses in all positions by meeting and exceeding goals.
Applied electronics expertise to understand and answer technical questions from customers and staff.
Addressed customer inquiries and resolved complaints.
Design and implemented customer satisfaction metrics. Reorganized the sales floor to meet company demands.
Directed and supervised employees engaged in sales, inventory- taking and reconciling cash receipts.
Determined staff promotions and demotions, and terminated employees when necessary.
Completed weekly schedules according to payroll policies.
Trained staff to deliver outstanding customer service.
Analyzed marketing information and translated it into strategic plans.
Addressed and corrected sales staff communication issues in a tactful and effective manner.
Worked closely with the district manager to formulate and build the store brand.
July 1995 to February 2012
Sears Holdings Corporation Hoffman Estates, IL
Hardlines Lead
45 hours per week, $30,500 per year, Mark Oetzel, 240-***-****, Contact: yes.
02/2005 to 04/2010 July 1995 to January 2005
Sears Holding Corporation Hoffman Estates, ILL
Hard Lines Lead Delivered excellent customer service by greeting and assisting each customer.
Addressed customer inquiries and resolved complaints.
Stocked and restocked inventory when shipments were received.
Reorganized the sales floor to meet company demands.
Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
Completed weekly schedules according to payroll policies.
Wrote order supply requests to replenish merchandise.
Trained staff to deliver outstanding customer service.
Addressed and corrected sales staff communication issues in a tactful and effective manner.
Worked closely with the district manager to formulate and build the store brand.
Contributed to merchandising ideas at team sale meetings.
May 1983 to February 2003
Hancock TV Chambersburg, PA
BUSINESS MANAGER 50+ hours per week, $70,000 per year, Self Employed, 717-***-****, Contact: yes.
TROUBLESHOT, DIAGNOSED, AND REPAIRED ELECTRONIC EQUIPMENT for individual and commercial clients, including televisions, satellite equipment (both big band and mini dishes), digital cameras, electronic pump panels, amateur radios, trans-receivers and high frequency (HF) receivers.
INSPECTED ELECTRONIC EQUIPMENT PRIOR TO SHOP INDUCTION TO DETERMINE EQUIPMENT CONDITION.
USED ELECTRONIC THEORY AND ROUTINE TEST EQUIPMENT to determine CAUSE OF FAILURE AND EXTENT OF REPAIR.
Repaired or replaced deficient parts.
Used all tools and power TOOLS COMMON TO THE ELECTRONICS TRADE for diagnostic and repair purposes.
INSTALLED SATELLITE SYSTEMS AND SOUND SYSTEMS as a subcontractor for Dish Network.
Installed, aligned, fit, and adjusted components, subassemblies and assemblies into overall systems.
Modified and aligned FM and AM transmitters and antenna assemblies ranging from microwave frequencies to HF band.
PERFORMED TESTS TO ENSURE PROPER OPERATION AFTER REPAIRS.
Education
1980 Ohio Institute of Technology Columbus, OH
Bachelor's Degree Electronics Engineering Technology 3.65 GPA
1976 Chambersburg Area Senior High Chambersburg, PA
High School Diploma College Prep 3.75 GPA
Electronics Training Courses, RCA, Samsung and other manufacturers, annually from 1986 to 2003
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